One-Stop for Business: putting Hamilton businesses on the right path for success

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One-Stop for Businessputting Hamilton
businesses on the right path for success
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• Why One-Stop for Businesses?
• Corporate-wide strategy
• Enhance and improve customer service
• One location saves businesses time and money
• Offers complimentary services that assist
  businesses at all stages in their development or
  expansion

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Why One-Stop for Businesses? Save Time and Money
Understand what your business needs to
do BEFORE you begin to develop, build or expand.
Make Informed Decisions Know the
timelines, application costs and processes for
starting or expanding your business. Get the
Right Resources Access customized
resources, key contacts and information to moving
your business forward faster and more
efficiently.
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• Who does One-Stop serve?
• Business Owners
• Development Industry
• Prospective business owners and the general public

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• What are One-Stops key services?
• Small Business Assistance
• Small Business Enterprise Centre (SBEC)
• 2. Business Facilitation
• Development Planning Section municipal
  applications and processes
• 3. Business Licensing
• Municipal Law Enforcement Licensing and
• Permits team

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How does the Economic Development team fit in to
One-Stop?

• Economic Development Business Consultants
  provide
• Site selection assistance for business location
  requests
• Repository and analysis of all economic data and
  business information particularly in key industry
  groups
• Businesses and developers with a conduit to the
  municipal processes
• Internal referrals and approvals
• Collaboration with SBEC and Business
  Facilitators

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How could you use One-Stop?
Small Business Enterprise Centre Consultation
Access to BizPal
Business FacilitationStep by Step Planning
Application GuidanceCustomizable Development Kit

• Business Licences
• Information on Required LicencesLicence
  ApplicationsBy-law information and Interpretation

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• Understanding
• the Three Key Services

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(No Transcript)
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• Small Business Enterprise Centre (SBEC)
• Receive assistance and resources to help, start,
  run or expand your business (including business
  registration)

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SBEC Background

• Provided assistance to small businesses in
  Hamilton since 2001
• Receives 39,223 general inquires/year
• Created 725 jobs in 2009

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Resources

• Comprehensive on-site business library with
  demographic info, trade association directories
• Computer workstations with internet access
• Access to on-line databases of business
  information, suppliers, competitors or customers
• Business name registration kiosk

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Training Programs and Worksops

• Business Development Series
• Introduction to Entrepreneurship and Business
  Planning
• Marketing
• Legal and Insurance Considerations
• Book keeping and Taxes for Business
• New Importer/ Exporter

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Consultation Services

• One-hour session with an SBEC consultant
• Help entrepreneurs prepare and review a business
  plan
• Monitor a client through the crucial start-up
  stages
• Assist in identifying rules and regulations that
  can impact a clients business
• Identify government and private sector programs
  and services
• 818 consultations in 2009

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Youth Programs

• Two Key Programs
• Canadian Youth Business Program
• (18 34 yrs of age)
• Loan of up to 15,000 combined with mentor
• 26 loans to date
• 43 jobs
• 450,000 invested
• Summer Company (16-29 yrs. of age)
• Grant of up to 3,000 mentorship
• 53 students
• over 250,000 investment
• 126 jobs

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• Business Facilitation

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• Business Facilitation
• Provides a central contact to help businesses
  through the municipal processes of starting
  and/or expanding their business
• Facilitates, coordinates and provides advice on
  development proposals
• Reduces and resolves issues and problems
  relating to Development proposals
• Advocates on behalf of the customer

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• Business Facilitation
• The Big Picture
• The key role of the Business Facilitators is to
  provide an overview of what to expect for your
  particular planning process including
• Timelines
• Required Applications
• Costs

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• How Business Facilitators can help your business
• Guides you through the clearing of Conditions of
  Site Plan Approval
• Move more quickly and easily through the approval
  system
• Reduces and assists with the release of
  securities
• Suggests creative solutions to facilitate
  development
• Prioritization of Infrastructure Funding Projects
  and Corporate Projects

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• What is the link with Economic Developments
  Business Development Consultants?
• Business Facilitators
• attend Corporate calls at the request of
  Economic Development to provide companies with
  Planning perspective, knowledge of the Planning
  Process, and additional internal an external
  contacts to help speed up the process
• act as the front-line (physical main floor
• presence) to ensure businesses and
• developers connect with experts from Planning
  and Economic Development and other City
  departments

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Development Checklist Development Application
Brochures
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Customizable Development Kit
Land Division Part Lot Control Minor
VarianceSign Variance
Official PlanAmendmentZoning
By-lawAmendmentDraft Plan ofSubdivisionSit
e Plan Control
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• Licensing

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Licensing

• The Licensing counter at the One-Stop is
  primarily focused on new businesses, but will
  also process licence renewals
• Staff help businesses
• Understand if their business needs to be
  licensed
• Find out what their business needs to become
  licensed and
• Process business licence applications

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Examples of Business that Need to be Licensed

• Taxi Cab (driver, broker and owner operator)
• Residential Care Facilities and Lodging House
• Trades Contractors and Masters
• Restaurants (includes refreshment stand)
• Public Garages
• Kennels and Pet Shops
• Cigarette/Tobacco sales
• Hairdressers, Piercing and/or Tattoo Parlours
• Adult Entertainment Establishments
• Body Rub Parlours

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Why Businesses Need to be Licensed

• Public health and safety
• Consistency across similar types of businesses or
  licensing categories
• Consumer protection
• Nuisance control

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Why Licensing is Essential at One-Stop and How
Services Work Together

• Services provided by SBEC and Business
  Facilitators will help businesses understand and
  locate information required to complete their
  licensing application faster and more
  efficiently.
• Two essential requirements to get your business
  licensed include a copy of the business
  registration and Zoning Verification Certificate.
• SBEC can help get your business registered and
  Business Facilitators can assist with
  understanding the Zoning associated with the
  business.

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• One-Stop for Businesses
• Opened on June 7, 2010

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• Where to Find One-Stop
• Hamilton City Hall
• 71 Main Street West, 1st Floor
• Phone [phone]
• Make an appointment or just walk-in
• Website www.hamilton.ca/onestop