User experience design guidelines for telecare services (under development) Torbj

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User experience design guidelines for telecare
services(under development)Torbjørn Sund ETSI
STF 299 (Telecare User Experience) team
membertorbjorn.sund_at_telenor.comTeam leader
Bruno von Nimanbruno_at_vonniman.com
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Why Telecare?
4.5
50
Support Ratio 1
UK Long TermHealthcare Cost 2
45
4.0
40
35
3.5
UK Long Term Healthcare Cost (B)
Ratio Persons Aged 16-64 to 65
30
3.0
25
20
2.5
15
2.0
10
1995
2005
2015
2025
2035
2045
2055
Year
1. Office for National Statistics, 2002.2. Royal
Commission Report into Long Term Care, 1999.
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Telecare is

• ICT-enabled delivery of health and social care
  services to individuals within the home or a
  wider area, involving
• clients, carers and coordination agents.
• A Business-to-Consumer (B2C) service model,
  including
• information and communication services
• safety and security monitoring
• personal monitoring
• electronic assistive technologies.
• NOT telemedicine, a service offered to and used
  by healthcare professionals!
• a Business- to-Business (B2B) service model

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Evolution of Telecare Services

• 1st Generation
• Social alarms - dispersed panic alarm with
  pendant and pull cords
• Addition of passive sensors for auto alerts
• An existing care intervention package
• 2nd Generation
• Telecare systems - adaptive, personalised but
  event driven
• Exhibits aspects of reasoning
• An emerging care intervention package
• 3rd Generation
• Well-being analysis - pre-emptive, long term
  trend analysis
• Migrates Telecare from a crisis safety net to an
  assessment tool
• Will enable intervention outcome measures and
  optimisation

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Rationale for our work

• Telecare must move from the research phase to the
  commercial phase / real world, considering
• Intuitive and simple user interfaces
• Reliability
• Security and privacy issues
• Interoperability
• Business models
• A user centred approach is required!

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ETSI activities in Telecare

• ETSI Technical Report
• Title Telecare services Issues and
  recommendations for user aspects
• Objective To set the scene so that that human
  factors aspects are duly considered in Telecare
• Finished by August, 2005
• Available at http//portal.etsi.org/STFs/HF/STF26
  4.asp
• Contents
• Introduction to telecare
• Characteristics of telecare solutions
• Drivers, enablers and obstacles
• Stakeholders requirements and goals
• Human Factors recommendations for telecare
  solutions
• Conclusions and recommendations

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ETSI activities in Telecare (ctd)

• ETSI Guide (in development)
• Title User experience guidelines Telecare
  services (e-Health)
• Objective Human factors and user experience
  design guidelines for every lifecycle stage of
  Telecare
• Started February, 2006
• To be finished by End of 2007
• Approach for ETSI Guidelines includes
  consideration of
• All parts of lifecycle RD, manufacturing,
  service provision
• Human factors Interaction, operational and
  service issues, privacy and security,
  reliability, interoperability
• Stakeholders policy makers, designers and
  developers, manufacturers, service providers,
  carers
• Service Emergency services, Physiology
  monitorisation, Videoconference based
  consultation, etc,

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Telecare services
Thanks to the smarter home, a home help is
required only twice a year- to adjust the clock!
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Your input and comments are WELCOME!For more
information

• http//portal.etsi.org/STFs/HF/STF299.asp
• To work with us
• bruno_at_vonniman.com
• (STF Leader)

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