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Syed Naveed Hussain Shah

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Syed Naveed Hussain Shah Sowmya Bandaru Joseph Sluder There is too much outdated information on the Internet. Two million web pages are added per day. – PowerPoint PPT presentation

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Title: Syed Naveed Hussain Shah


1
Information Technology
  • Syed Naveed Hussain Shah
  • Sowmya Bandaru
  • Joseph Sluder

2
Computers and Quality Functions
3
The Quality Functions needs served by the
computer are
  • Data Collection
  • Data Analysis and Reporting
  • Statistical Analysis
  • Process Control
  • Test and Inspection
  • System Design

4
Data Collection
  • IT systems best accomplish the collection,
    utilization, and dissemination of quality control
    information.
  • Computers are best possible solution to collect
    data, since they provide
  • Faster data Transmission
  • Fewer Errors
  • Lower Collection Cost

5
Cont.
  • Data transmission to computers is performed by
  • Paper or magnetic tape, Optical character
    Recognition (OCR), Wireless Transmission,
    Keyboard, Voice, Facial, Direct interface with a
    process.
  • Since Computers have limited storage so Quality
    control data are periodically analyzed to
    determine the data to retain, or send to another
    method, or destroyed.

6
Data Analysis, Reduction and Reporting
  • Information is Analyzed, reduced to a meaningful
    amount, and disseminated in the form of a report.
  • Reports generated by the computers help in
    controlling the quality of the systems e.g. Fraud
    Management System (FMS). Such analyzed and
    refined data in the form of reports can
    continuously improve processes.

7
Cont.
  • Business Intelligence (BI) works on the principle
    data analysis and reporting.
  • These systems help organizations in future
    decision making and quality control process.
  • Data analysis and reporting from MS Excel to
    large data ware houses improves the quality of
    processes.

8
Statistical Analysis
  • Most of the statistical techniques can be easily
    programmed providing error free calculations and
    saving considerable calculation time.
  • MS Excel uses very sophisticated statistical
    analysis technique ANOVA.
  • Software packages encapsulate the statistical
    methods thus improving the quality of data
    analysis.

9
Cont.
  • Advantages of Programmed statistical software
    packages are
  • Saving time spent on manual calculations.
  • Accurate analysis can be performed to maintain
    process control
  • People with limited knowledge of Advanced
    statistics can perform their own statistical
    analysis.

10
Process Control
  • Digital Computers can perform automated process
    control by operating through interfaces with
    other machines. Robots are designed and
    programmed to achieve such goals.
  • The benefits obtained from automatic process
    control are
  • Constant Product Quality, increased productivity,
    safe process execution.

11
Test and Inspection
  • It is similar to process control.
  • It offers improved test quality, lower operating
    cost, better report preparation, improved
    accuracy, malfunctioning diagnostics.
  • Automated test systems can be programmed to
    perform a complete quality audit of a product

12
System Design
  • The software packages are providing integrated,
    sophisticated, and user friendly interfaces for
    the quality functions.
  • Some of the softwares that provide integrated
    quality functions are
  • MIS (Management Information Systems)
  • ERP (Enterprise Resource Planning)
  • HRIS (Human Resource Information Systems)

13
Internet and Electronic Communication
14
Internet and other Electronic Communication
  • Intranet
  • Instant Messaging
  • Video Conferencing
  • Virtual Teaming
  • E-Learning
  • Business-to-Business
  • Business-to-Customer

15
Internet
  • Internet is a worldwide network of computer
    network which began in 1969.
  • In 1994, the first commercial web browser
    Netscape Navigator was released.
  • No single group is in charge of the internet.
  • Internet contains incredible amount of
    information and knowledge.

16
Intranet
  • It is a private computer network that uses
    Internet protocol and network connectivity.
  • It uses the same concepts and technologies used
    for the internet.
  • Information is shared with in the organization
    using LAN.

17
Instant Messaging
  • Instant Messaging(IM) is a form of real-time
    communication between two or more people based
    upon the typed text.
  • The text is conveyed via computers connected over
    a network such as internet.

18
Video Conferencing
  • It is a technique where people at remote
    locations participate in a conference via two way
    audio and video transmissions simultaneously.
  • Besides the audio and visual transmission of
    meeting activities, videoconferencing can be used
    to share documents, computer-displayed
    information, and whiteboards.
  • The standard video conferencing setting consists
    of a dedicated room equipped with desks, chair,
    two large screen monitors, and camera and network
    connection.

19
Virtual Teaming
  • Virtual teaming involves group of individuals
    largely dependent on electronic techniques to
    jointly complete a project, regardless of
    differences in members geographic location, time
    zone or organizational border.
  • Virtual team uses a combination of internet,
    email instant messaging pc to pc connections,
    shared computer screens, and linked databases.

20
Characteristics of Virtual Team
  • Virtual teams get the job done.
  • People can be trusted.
  • Few virtual teams are 100 percent virtual
  • Virtual teams take on the same basic structure as
    real teams.

21
E-Learning
  • E-learning is a type of education where the
    medium of instruction is computer technology.
  • It is offered in a variety of formats such as
    CD-ROM-based, LAN-based, Web-based.

22
Why E-Learning is a powerful tool in an
organization?
23
  • Eliminate wasted time and money.
  • Condense training.
  • Make new hires productive.
  • Keep employees productive.
  • Pick up the pace.
  • Improve Consistency Effectiveness.
  • Train everyone.
  • Evaluate learning retention.
  • Provide risk-free simulations

24
Business-to-Business
  • B2B applications were proprietary systems using
    private networks, but they were not economically
    feasible for small businesses.
  • B2B via internet is expected to grow rapidly
    because of
  • Low cost entry and operational costs.
  • Global reach with its large number of trading
    partners.
  • The benefits of reduced cycle time, product cost
    savings and improved B2B coordination.

25
Business-to-Customer
  • It is an electronic transmission of buyer seller
    transactions and related information between
    individual end and customers and one or more
    businesses.
  • Both buyers and sellers mutually get benefited.

26
Information Quality Issues
27
Information Quality Issues
  • Sufficiency
  • Accuracy
  • Timeliness
  • Security
  • Cybercrime
  • Privacy
  • Pollution
  • Creativity
  • Control Prevention

28
Sufficiency
  • Data Information is easy to obtain, but there
    is a fine line between too much and too little
    information.
  • Finding the appropriate information is important.
  • Is there enough information to arrive at a
    conclusion?

29
Accuracy
  • Information must be accurate, otherwise its
    efficiency does not matter.
  • If poor quality data is put in, then one can only
    expect poor results.
  • The need for accuracy in information technology
    is very high.

30
Timeliness
  • It is important that information is received in a
    timely manner. This is critical to product and
    service design time.
  • Timeliness is essential to business in order to
    compete in the global market.
  • Instant messaging, video conferencing

31
Security
  • Two major issues
  • Access security- the control of access to a
    computer that is physically connected to the
    Internet
  • Firewalls, Anti-viruses
  • Transaction security- the control of a given
    communication such as a business transaction to
    ensure that it is not violated.
  • Biometrics

32
Cybercrime
  • Auction fraud, Credit card fraud, Identity
    theft
  • Law enforcement lacks cybercrime training and has
    jurisdictional problems when parties are in
    different towns, states, or countries and there
    arent enough personnel.

33
Privacy
  • Major concern for protecting consumers personnel
    information such as SSN, bank account numbers,
    creditors, investments, mortgages, and credit
    card numbers.
  • Plans to protect our privacy are being started by
    the Federal Trade Commission and businesses like
    AOL, Microsoft, and IBM. The plans are going to
    help regulate the sharing of personal information
    and to control many of the privacy abuses.

34
Pollution
  • There is too much outdated information on the
    Internet. Two million web pages are added per
    day.
  • Annual paper consumption between 1990 and 1998
    increased from 87 million tons to 99 million
    tons.
  • The paperless society?

35
Creativity
  • Take old information and draw insights and
    conclusions to invent, innovate, or conceptualize
    new systems, products, or services.
  • New knowledge, which is the highest form of
    information technology.

36
Control and Prevention
  • The control and prevention of quality problems
    associated with information technology will be
    similar to any product or service.
  • You can implement principles from TQM, ISO 9000,
    and FMEA to help control and prevent quality
    problems with information technology.

37
Technologies of the Future
  • The wireless revolution keeps improving.
  • High-speed Internet cellphone
  • Internet laptop wireless card
  • The power of artificial intelligence
  • Using a computer software, recreate the portion
    of the human brain that makes decisions
  • Enhance customer experience with virtual
    e-commerce.
  • Let customers experience a product before its
    purchased
  • Carry the wallet PC in your pocket
  • Wallet sized computer with all the high tech
    features such as GPS, biometric security system,
    and keyless access to facilities and vehicles.

38
Conclusion
  • Information/Communication technology has played
    an immensely powerful role in todays
    communicating world. It has evolved
    communication among organizations and has
    improved the overall Quality of products and
    services.

39
References
  • http//www.youtube.com/watch?vfxkCO6jMmAc
  • http//www.youtube.com/watch?vuf6EGvl7nJo
  • Besterfield, D., H., Michna, C., B., Besterfield,
    D., H., Sacre, M., B. (2003). Total
    Quality Management Information Technology.
  • New Jersey Prentice Hall
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