Why CM

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Day 1 review Prosci Change Management
certification
Why CM
ADKAR
Psychology of change
CM Strategy
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Just as project management helps manage the
hard side of change, this discipline helps
manage the people side of change."
Why CM
and the question is ...
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What is change management?
Why CM
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This ROI of change management factor describes
how quickly people embrace change or get on the
boat.
Why CM
and the question is ...
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What is speed of adoption?
Why CM
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The change management factor impacting ROI that
reflects how many employees ultimately embrace
and implement the change.
Why CM
and the question is ...
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What is ultimate utilization?
Why CM
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A natural reaction to change that change
management minimizes but cannot eliminate.
Why CM
and the question is ...
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What is resistance to change?
Why CM
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The three symptoms of the red band in the Flight
Risk Model
Why CM
and the question is ...
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What are turnover of valued employees,tangible
customer impact, andactive resistance?
Why CM
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This is defined as the first element of the ADKAR
model that scores below a 3 in an ADKAR
assessment.
ADKAR
and the question is ...
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What is the barrier point?
ADKAR
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Without this building block, employees are left
wondering why a change is even necessary.
ADKAR
and the question is ...
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What is Awareness of the need for change?
ADKAR
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The factor we mistakenly jump right to when our
first reaction is send them to training.
ADKAR
and the question is ...
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What is Knowledge?
ADKAR
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The ADKAR element that helps assure change is
maintained.
ADKAR
and the question is ...
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What is Reinforcement?
ADKAR
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A managers most challenging ADKAR barrier
ADKAR
and the question is ...
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What is Desire?
ADKAR
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The natural reaction to change
Psychology of change
and the question is ...
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What is resistance?
Psychology of change
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One delivers messages about a change, the other
listens to and filters messages about change
Psychology of change
and the question is ...
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Who are senders and receivers?
Psychology of change
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This person legitimizes the change in the
organization.
Psychology of change
and the question is ...
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What is the primary sponsor?
Psychology of change
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The three phases of change
Psychology of change
and the question is ...
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What are the current state, the transition state
and the future state
Psychology of change
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The organizational canvas or backdrop upon
which change managers paint a change.
Psychology of change
and the question is ...
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What are the values or culture of the
organization?
Psychology of change
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Is a structured process and set of tools for
leading the people side of change and a
leadership competency for enabling change within
an organization
CM Strategy
and the question is ...
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What is change management?
CM Strategy
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Three examples of business changes that change
management can be applied to
CM Strategy
and the question is ...
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What are business process designtechnology/sys
tem upgradesrestructuringSix Sigmaexpansion or
downsizingbusiness model changes/new
venturesnew marketing campaignsjob
redesignchanges that impact supplierschanges
that impact customersetcetcetc?
CM Strategy
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A focused response to a unique challenge or
anticipated area of resistance in an organization
CM Strategy
and the question is ...
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What are special tactics?
CM Strategy
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The three strategic elements or legs of the
stool necessary to ensure a project delivers its
intended results
CM Strategy
and the question is ...
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What are leadership/sponsorship, project
management and change management?
CM Strategy
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The two elements that provide the basis for
assessing the risk of a change.
CM Strategy
and the question is ...
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What are Change Characteristics (size) and
Organizational Attributes (readiness)?
CM Strategy
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