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Title: RPro Company Overview Presentation_1007


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Overview of the Worlds Premier Software Solution
  • Serious software for serious retailers

5
Introduction to Retail Pro
6
The Retail Pro Mission
  • To be the leading global provider of
    merchandising, store operations and multi-channel
    software solutions and services to mid-tier
    specialty retailers.
  • To grow the company profitably and to increase
    shareholder value.
  • To always operate the company with integrity and
    to share with those who help bring success.

7
Corporate Summary
  • Founded in 1978
  • Retail Pro Purchased by Island Pacific in 2004
  • 160 employees including newly appointed and
    experienced management team
  • FY06 Turnover 25M USD
  • Profitable and cash-flow positive
  • Business offices in San Diego, Irvine (LA),
    Sacramento, London, Beijing and Sydney

8
This is Retail Pro!
  • The premier international retail management
    software solution
  • The professional grade system for emerging
    smaller businesses through multinational
    retailers
  • Unmatched scalability and adaptability for growth
  • Affordable at any level or number of stores
  • Highly configurable
  • Easy to learn Easy to use
  • Operating in 18 different languages
  • Localized and used in 73 countries

9
Retail Pro Milestones
10
Retail Pro Milestones
11
Globally Localized/Centrally Deployable
Recognized throughout the world Delivered and
Supported via Worldwide Partner Network
  • Serving 37,000 store locations
  • 1000 personnel
  • 320 certified technicians

12
Our Customers by Type of Business
13
Our Customers Influence RetailWorldwide.
(partial glimpse of our clients)
14
Key Benefits of Using Retail Pro
  • World Class Intuitive User Interface
  • Ideal for Single or Multi-store Configurations
  • Solid Retail Infrastructure - Unlimited Scaleable
    Platform
  • Multi-tax and multi-currency capabilities
  • Consolidated reporting available at store,
    country or regional levels
  • A Total Retail Solution Package
  • Solid Best Practices Retail Business Logic
    Services
  • Easily Adaptable Interfaces Available to 3rd
    Party Applications such as Epicor, MS Dynamics
    Nav, Sage Pro, etc.

15
Its all about the Architecture
  • Oracle relational database is completely
    embedded and scales virtually without limit
  • Open design easily integrates with legacy
    systems, maximize existing resources such as
    Employee Payroll, Merchandising, ERP, CRM or any
    3rd Party Application
  • Low administration, installation and built-in
    technicians toolkit
  • Supports SQL and XML for any custom development
  • Data is continuously and consistently in-sync
    between inventory and its history
  • Statistics-rich information available through Key
    Performance Indicators (KPI)

16
Powerful Extensive Tools
  • Ability to manage screens, pages within screens,
    field data definitions without the additional
    burden of programming or customization
  • A multitude of Auxiliary and User-defined fields
    are available
  • Ability to implement hand-held applications with
    the same look and feel as the front-end or the
    back-office
  • Flexible report and document layout management
    and configuration without any programming or
    customization involved
  • Embedded with Industry Standard Crystal Reports
    Viewer and Reports Manager

17
Retail DNA
18
Customer Management
19
Customer Management
  • A suite of marketing and management screens that
    can dramatically increase sales by improving the
    retailers knowledge of their customers and
    their preferences
  • Provides the ability to increase sales through
    target marketing
  • Capable of ranking and scoring customers based
    on their buying habits and merchandise
    transactions
  • Integration with other retail systems, such as
    e-commerce, web sales, catalogue orders, phone
    sales, etc.

20
Customer Management Advantages
21
POS Management
22
POS Management
  • Utilizes the Oracle database platform and uses
    key standards and technologies
  • Extremely easy to customize and personalize the
    application
  • Provides a seamless transition and integration to
    powerful and intelligent tools of Planning and
    Business Intelligence
  • Can escalate a customers shopping experience and
    increase customer loyalty

23
POS Management Advantages
24
Feature Highlights
  • Multi-Language Text Prompts
  • Complex Kits Packages
  • Point-of-Service Training
  • Mobile Device Implementations
  • Increase Brand Name Sales
  • Suggestive Up-Selling of Offers
  • Suggestive Non-Merchandise Sale
  • Central Customer Value/Gift
  • Customer Loyalty
  • Central Returns

25
Multi-Language Text Prompts
  • Screen appears in stores native language
    regardless of location
  • Customer display text is shown in the stores
    local language

Hello
Hola
Hola
26
Complex Kits Packages
  • Promotions accurately and effortlessly handled

AccessoryDiscounted
27
Complex Kits Packages
  • Regardless of the complexity of the item in
    promotion

Package PricesProrated Per Item
28
Device Independent Implementations
29
Point-of-Service Training
  • Ease in Point-of-Service training and education

Select Option Apply Discount Make Deposit Change
Paper Press Help Play Video
30
Mobile Device Implementations
  • Quickly identify customer and purchasing
    preferences

Mary MillerFrequentCamper
GoldMember
31
Increase Brand Name Sales
  • Influence purchase of brand name items

SYSTEM GENERATES COUPONFOR PRIVATE LABEL BRAND
32
Suggestive Up-Selling of Offers
  • Suggest purchase of complimentary items on sale

Mary MillerLantern Purchase PROMPTBuy One
Get One Free
33
Suggestive Cross-Selling
  • Intelligent selling

Mary Miller Camping Gear ON SALE
34
Suggestive Non-Merchandise Sale
  • Warranty Up-Sell

Mountain Bike279.99 PROMPTSuggest Warranty
35
Central Customer Value/Gift
  • Issue and accept cards at any store

LOYALTY MEMBERSTATUS DISCOUNT
36
Customer Loyalty
  • Identify preferred customers, status and rewards

Mary MillerGOLD MEMBER
LOYALTY MEMBERSTATUS REWARD
37
Central Returns
  • Accept return at any store
  • Retrieve original receipt (where possible)

Mary Miller PROMPTReceipt No.
Receipt No. 123456789
38
Security/Loss Prevention
39
Security/Loss Prevention
  • Powerful set of processes and tools to help
    decrease shrinkage
  • Improve the effectiveness of audits and
    efficiency of store operations activities
  • Provide detailed evidence and case management to
    aid in making stores secure and help in the
    prosecution of perpetrators

40
Security/Loss Prevention Advantages
41
Inventory Management
42
Inventory Management
  • Store, assign and individually tailor master
    inventory lists with min/max levels, built-in
    stock ledger views changes in quantity, cost and
    more
  • View each items order, receiving, transfer,
    adjustment, and sales history including
    individual transactions
  • Assign photo and multiple price levels to items
    or styles including serial/lot number tracking
  • Make immediate or planned price markdowns for
    selected items, optionally restore prices at a
    later date, as well as auto-purchase orders to
    replenish stock
  • Point in Time Inventory capability

43
Inventory Management Advantages
44
Returns Management
45
Returns Management
  • Enables retailers to validate refund transactions
    against a central host extended database
  • Reduces fraud and ensures accurate refunds
  • Improves customer service and adheres to
    enterprise compliance guidelines

46
Returns Management Advantages
47
Employee Management
48
Employee Management
  • Initial set-up of security and authorization
    level assignments to employees is a priority for
    any retailer
  • Defines the different types of applications and
    transactions that a store employee can process
  • A number of tools are provided for managing
    employees

49
Employee Management Advantages
50
Price Promo Management
51
Price Promo Management
  • Generates maximum value of merchandises
    lifecycle so that you can drive up your overall
    margins
  • Improves upon responsiveness to demand and
    deliver timing and accuracy, so that you can
    determine the best mix of price and promotion to
    help you drive sales and better understand impact
    on the merchandise forecasts
  • Improves utilization of promotional dollars at
    all levels of the enterprise in order that
    returns on promotional spend are maximized
  • Takes the guesswork out of the pricing and
    promotions process so that inventory costs can be
    reduced while improving sales

52
Price Promo Management Advantages
53
Purchase Order Management
54
PO Management
  • Powerful forecasting and replenishment tools that
    automate much of the replenishment process,
    reducing the chance of out-of-stocks
  • Best Replenishment wizards available to generate
    the necessary purchase orders when items reach a
    low level
  • Removes the receiving bottlenecks by simplifying
    the receiving process
  • Real-time data exchange across the enterprise as
    it relates to on-hand quantities, special orders
    and promotional markdowns
  • Ability to seamlessly interface to enterprise
    based systems

55
PO Management Advantages
56
Business Intelligence
57
Business Intelligence (BI)
  • Ability to analyze high and slow volume sellers,
    high and low margin items, refunds, etc.
  • Provides valuable information about consumer
    demands, customer behavior, category/style
    performance and optimal allocations
  • Ability to drill up or down the retail
    organization to obtain the best view of the
    companys performance
  • Performance management tools to allow retail
    organizations to quickly adapt to any challenges
    and changes within stores operation

58
Business Intelligence Advantages
59
Planning
60
Planning
  • Workflow guides user easily through predetermined
    business process
  • Ability to customize layout of windows, columns,
    descriptions, orientation
  • KPI/Key Metrics Reporting (i.e. Turn, GMROI,
    Stock to Sales)
  • Assortment planning includes both option planning
    and range planning
  • Unit planning for OTB can be checked
    againstcapacity for store
  • Built-in Report Writer to include Exception
    Reporting

61
Planning Advantages
62
Reporting Analysis
63
Reporting Analysis
  • Equipped with reports and document managers to
    customize receipts, reports and documents
  • Unlimited number of filtering options are
    available
  • Include/exclude parameters, and view charts and
    graphs for reports without any need of additional
    programming or customization
  • Reports can be viewed and saved on disk and sent
    to another location via email or scheduled for
    automatic generation
  • Embedded industry standard Crystal Reports Viewer
    and Reports Manager

64
Reporting Analysis Advantages
65
Significant Additional Topics
DeploymentOptions
CustomerTestimonials
SupportOptions
66
Solid Retail Infrastructure
PresentationServices
Rich Client(Delphi)
Thin/WebClient
Reports(Crystal)
Other
Business Logic Interface (API, SQL, COM)
Object Repository
BusinessLogicServices
Many OtherObjects
AdvancedAnalytics
Customers
Inventory
Vouchers
Purchase Orders
Sales
Sales Orders
Transfers
Transfer Order
Adjustment
Settings
Employees
Rep Journals
Rep Summaries
Rep Lists
Custom Object
(Business Logic written in Java, PLSQL and SQL)
DataStorage/AccessServices
Data Storage Interface (API, SQL, Java)
Temp File/XML
Oracle
Other
67
Scalable Extensive User Interfaces
Plug-in Module (COM Server, Language Independent)
Validation Plug-in(COM Class)
Print Plug-in(COM Class)
Tender Plug-in(COM Class)
Other Plug-in Classes
Notifier
Notifier
Notifier
Other Plug-in Adapters
Validation Plug-inAdapter
Tender Plug-inAdapter
Print Plug-inAdapter
Plug-in Manager
Business Object Wrapper
Business Object
68
Centralized Deployments
Meta Frame FarmApplications InstalledRPRO9
Series DC Edition Citrix or Terminal Server
Oracle Enterprise Edition Database Cluster
Web Services Applications InstalledApache or MS
IISCrystal Reports orReport app. of choice
69
Global Consolidation
Communications ServerApplications
InstalledRPRO9 ECM Oracle
Oracle Database Server
Web Services Applications InstalledApache or MS
IISCrystal Reports orReport app. of choice
70
Franchisee Subsidiary Operations
  • Localize interfaces, and assign languages and
    currencies to franchisees, subsidiaries or
    stores.
  • Define a centralized, master inventory list
    (catalog) for any or all franchisees,
    subsidiaries or stores.
  • Designate customers as global customers
    (available at all franchisees/subsidiaries/stores)
    or local customers
  • Group customers by region and/or district to
    allow the allocation of direct marketing budgets
    more effectively.
  • Order merchandise for stores belonging to
    multiple franchisees/subsidiaries
    (multi-subsidiary PO).
  • Transfer merchandise among stores belonging to
    multiple franchisees/subsidiaries
    (multi-subsidiary TO).
  • Poll and consolidate data from multiple Main
    stations using different currencies/languages.
  • Poll directly with remotes using different
    currencies/languages.

71
Support Options
  • Retail Pro Support Plus offerings are as follows
  • Software Assurance (Membership)
  • Retail Pros standard BP support
  • Support Plus Bronze
  • Tailored for customers who have an experienced
    Retail Pro technical staff
  • Have a solid service partnership with their
    Retail Pro business partner
  • Require Retail Pros support resources in system
    down emergencies
  • Support Plus Silver
  • Large enterprise environments.
  • Operating a network of stores sharing
  • Brand name
  • Operating environment
  • Business rules
  • Support Plus Gold
  • Silver plus centrally managed business partner
    networkunder one agreement

72
Support Plus Program Overview
73
Product Roadmap Details
  • Fiscal Printers integration Q3 2007
  • L2 Data for v8 Q4 2007
  • Oracle 10G/Vista compatibility Q1 2008
  • Franchisee Sales Filter Q1 2008
  • Offers Promotions Q1 2008
  • Phase 1 Loyalty Mgt Q1 2008

74
Product Roadmap More Details
  • SMB EE BI Q1 2008
  • Various v8 limitations removed (e.g. 30x30
    matrix, fee types) Q1 2008
  • EFT Resiliency Q1 2008
  • Check Guarantee Q3 2008
  • Global EFT Q3 2008
  • EIM Phase 1 Q3 2008
  • Alterations Repairs Q3 2008
  • Central Customer Credit Q3 2008

75
What customers are saying
  • Retail Pro by far offered all the functionality
    I desired in running the store. It only took a
    couple of hours to install the system. The system
    is easy to use and very intuitive. - The Great
    Forest Toys
  • The ability to sort inventory in many ways,
    searching inventory via keywords and being able
    to specify date ranges when looking up receipts
    and vouchers are just a few of the nice features
    we like in v9 Auburn Bike Works
  • Retail Pros v9 detailed inventory control and
    sales tracking has enabled us to more accurately
    purchase merchandise. - Encanto Barcelona

76
What one business partner says
  • Fast Track/Beta program brought our technicians,
    trainers and v9 installs up to speed efficiently
    and quickly
  • Signed up four clients - two single stores and
    two multi-site operations and have successfully
    implemented all sites
  • Two single stores are high transaction volume
    stores and Retail Pro v9 has performed flawlessly
    at POS 
  • One multi-site currently has no open issues
  • Last install is the largest with four
    subsidiaries and several stores with tight
    integration to JD Edwards ERP system 
  • Several custom plug-ins were also developed to
    address unique requirements such as receipt
    terms, aggregate weight of all items on a Sales
    Order.

Madhu Bontha - Retail Information Systems (RIS)
77
Another Business Partner
  • Fast Track 1 addressed the need for expeditious
    problem solving of client issues
  • Fast Track 1 brought STGs implementation team up
    to speed on v9 series. 
  • Signed up one single store and one multi store
    operation - successful implementations 
  • Implemented one single store with v9 wirelessly
    via terminal services.
  • Utilized bluetooth scanning technology to
    demonstrate versatility of hardware options
    compatible with v9.
  • One multi-site (3 store high end clothing
    retailer) excited to use the centralized customer
    database feature in v9.1.2.
  • Just released centralized customer return feature
    in v9.1.3 will benefit this same customer greatly
    in the near future.

Jeff Davis STG/Implementation Manager
78
International Business Partner
  • ECM for Centralized Management has satisfied
    Planeta Sport objectives
  • Once issues resolved with help from Retail Pro
    Tech Support, the system worked fine and
    efficiently
  • No issues encountered related to system stability
  • v9 is a very good, easy, and a stable system
  • Retail Pro Tech Support has provided invaluable
    service

Jaime Fontecilla Eniac/Implementation Manager
79
What an International Customer says
  • The Retail Pro System provided us with all the
    necessary information to manage our retail
    business efficiently. Now we can have immediate
    store operations information to facilitate any
    changes instantaneously.
  • We will be deploying the Retail Pro system to
    the rest of the store chain before the end of the
    year. The ease of use, fast response and
    stability of the product are great! The Eniac
    support we have received to date is truly
    outstanding!
  • Company size approximately 80 stores

Alex Issa - President and Owner, Planeta Sport
80
Retail Pros Differentiating Advantage
  • Best of Breed POS Transaction Sets
  • A unique solution for global retailers
  • Global local deployment and support
  • Sophisticated retail analytics and planning
  • Affordable from single to multi-chain store
    configurations
  • Scalable to adapt as a business changes and grows
  • Solid retail infrastructure and architecture
  • Complete customer data capture and segmentation
  • Complete inventory control management
  • Complete purchase order management
  • Easy to use world class intuitive user interface
  • Powerful and extensive tailoring tool kit

81
Thank you.
Seriously.
82
Headquartered Around the World
  • Retail Pro
  • World Headquarters
  • 3252 Holiday Court
  • La Jolla CA 92037 USA
  • Phone 1 858 550 3355

Retail Pro Asia Pacific 27 Brolga Way Westleigh,
2120 Sydney, Australia Phone 61 410 570 767
Retail Pro Latin America 3252 Holiday Court La
Jolla CA 92037 USA Phone 1 858 550 3355
Retail Pro Greater China 10/F, Tower B, Huixin
Plaza Middle North No 4 Ring Road Chaoyang
District Beijing, China 100101 Phone 86 10 8
498 4912
Retail Pro UK/Europe The Mill HouseRoyston
Road Wendens AmboEssex, CB114JX Phone 44 1799
542224
Retail Pro DevelopmentRetail Pro University 400
Plaza Drive, Suite 200 Folsom CA 95630 USA Phone
1 916 605 7200
83
Global Business Partner Locations
Asia Pacific China Hong Kong India Indonesia Japan
Korea Malaysia Maldives New Zealand Phillippines
Singapore Taiwan
EMEA Denmark France Germany Greece Hungary Italy K
uwait Lebanon Malta Poland Portugal Qatar Russia S
audi Arabia South Africa Spain Sweden UK
Latin America Brazil Chile Colombia Dominican
Republic Panama El Salvador Mexico Puerto
Rico Venezuela
United States California Colorado Delaware Florid
a Georgia Hawaii Illinois Louisiana Massachusetts
Michigan Minnesota New Jersey New York North
Carolina Ohio Oklahoma Pennsylvania Texas Virginia
Canada Alberta British Columbia Ontario
84
Installations in 73 Countries
Andorra Australia Austria Bahamas Bahrain Belgium
Bermuda Brazil Canada Chile China Colombia Costa
Rica Curacao Denmark Dominican Republic Ecuador Eg
ypt El Salvador
France Germany Greece Guam Guatemala Holland Hondu
ras Hong Kong Hungary India Indonesia Ireland Ital
y Jamaica Japan Korea Kuwait Lebanon
Liechtenstein Luxembourg Malaysia Maldives Malta
Mexico Monaco Netherlands Antilles N. Mariana
IslandsNew Zealand Nicaragua Nigeria Oman Pakista
n Panama Peru Philippines Poland
Portugal Puerto Rico Qatar Russia S. Africa Saudi
Arabia Scotland Singapore Spain
Sweden Switzerland Taiwan Thailand Turkey United
Kingdom United Arab Emirates United States of
America Venezuela Virgin Islands
85
Apparel Customers
  • Agent Provocateur
  • Al Sawani
  • American Apparel
  • Diesel
  • GAP
  • G-Star
  • Gucci
  • Jawad Group
  • Jil Sander-Germany
  • Knife River
  • La Perla
  • Louis Vuitton
  • Marahil Al-omomah
  • No Fear
  • Onward Retail
  • Pendleton Woolen Mills
  • Under Armour

86
Health Beauty Customers
  • Benefit Cosmetics
  • Estee Lauder
  • Bobbie Brown
  • Clinique
  • Sephora
  • The Body Shop
  • Make Up Forever

87
Books Office Customers
  • Cartridge World
  • Jarir Stores
  • Casio
  • Paradise Pens

88
Footwear Customers
  • Ecco
  • EMYCO
  • Stuart Weitzman
  • The Converse Outlet Store
  • Nike
  • Puma Shops
  • Dr. Marten
  • Redwing Shoes
  • Reebok
  • Churchs Shoes
  • SAS Factory Stores
  • Charles Keith
  • Sportsline America
  • Charles David
  • Guess Footwear
  • New Balance
  • Hurley

89
Gifts Toys Customers
  • Swarovski
  • Swoozies
  • Lladro
  • Niagara Regional Parks
  • Kennedy Space Center
  • Michaels
  • Wacky Bear Factory
  • Gamers Paradise
  • Memories

90
Other Customers
  • ADOC
  • Aramark
  • Delaware North
  • Gabriels
  • Iacon
  • ISSCO
  • Optical Stores of Aspen
  • Pettiti Garden Centers
  • Sony
  • Sprider AEBE
  • Star Wholesale Decorators
  • Sunsations
  • The O Store
  • The Wine Shoppe

91
Sports Customers
  • Cycle Gear
  • Edwin Watts Golf Shops
  • Golf Galaxy
  • Golf Town
  • Nascar/ISC Motorsports
  • Nike
  • Puma
  • Roger Dunn Golf Shops
  • Play It Again
  • Push-Pedal-Pull
  • Southern Golf Partners
  • Northstar at Tahoe
  • Squaw Valley
  • Rawlings Outlet Stores
  • Austads Golf
  • Burton
  • Callaway Golf
  • Pro Golf Discount
  • Mizuno
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