Introducing the Mitel 3000

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Introducing the Mitel 3000
Mitel 3000

• The Choice is Easy
• Nitin Ahuja

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Agenda

• The Market and Positioning
• What is the Mitel 3000
• Features - brief overview
• Whats New and Why Sell the Mitel 3000?

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What is the Mitel 3000?

• A phone system that is...Easy
• Efficient Increased Dealer Install/Support ROI
• Intuitive Menu driven requires limited
  training
• Modular approach provides investment protection
• Flexible provides customers with choices
• Scalable grows with the needs of the customer
• Stylish sleek, modern design
• Designed specifically for the SB and SoHo
  Markets

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Adding Value to the Mitel Portfolio

• Completes Mitel Portfolio providing true
  end-to-end product solutions for all market
  segments
• Ease of installation and maintenance for improved
  Dealer ROI
• Proven demand in this segment
• Robust, flexible offering for small businesses
  giving customers choices
• Bringing applications to the small segment

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Market Position
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SB Marketplace is Evolving

• 59 of SBs are Implementing IPT
• Planned to grow to 71 by 2011
• Applications Driving IPT Sales
• Remote Workers/Business Mangers/Owners/etc.
• Soft Phones UC
• IPT Vendor is Users Choice for UC
• SB Decision Makers Want to Align With IP
  Telephony Market Leaders
• TDM Not Going Away - Flexibility is Desired
• Investment Protection
• Cost
• Maintenance
• InfoTech May, 2008

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Typical Mitel 3000 Customers

• Branch Offices
• Retail Store Chains
• Restaurant Chains
• Medical facilities
• Insurance agencies
• Home Based Businesses

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Mitel 3000 Product

• Modular Flexible Approach

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Introducing the Mitel 3000

• The Mitel 3000
• Integrated communications system that supports
  your voice call needs
• Expandable system that accommodates up to 16
  lines (PSTN/ISDN)
• 40 Feature Stations, and 12 IP stations
• Accommodates PRI (allows up to 30 digital line
  channels)
• Modular system that can be upgraded by adding
  various system modules that allow it to grow as
  your customers needs grow
• Flexible system that gives you the choice of
  operating as either a key system or PBX
• An easy to install and maintain system, with
  modular hardware and remote maintenance software
  that allows you to service the system from your
  office.

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The Central Control Unit (CCU)

• Every Mitel 3000 system begins with a CCU. This
  is the main controller and power source for the
  rest of the hardware.
• The CCU contains
• System processor
• Power supply and optional battery backup
• Connectors for phones and lines
• Slots for line and voice mail module cartridges
• Remote programming and maintenance interface
• Base unit is a 4x8 max configuration
• Add Expansion Modules to grow larger

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CCU UncoveredModules

• Install the Line and Voice modules in their slots
• Different sizes - they will only fit in the the
  correct slots
• Color-coded

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CCU- UncoveredCCU Port Module Connectors
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PSTN , ISDN , Voice Mail, and PRI Modules

• You can add cartridge style modulesfor
• PSTN lines (2 lines per Module)
• ISDN lines (2 b-channels per Module)
• PRI lines (up to 30 b-channels)
• Voice mail
• The cartridges are color coded
• PSTN modules are black
• ISDN modules are red
• PRI module is yellow
• Voice Mail modules are blue
• Different sizes so they cant be put in the wrong
  slot
• Keyed to fit only one direction so they cant be
  installed incorrectly

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Voice Mail Module

• Blue Module
• Three Available Options
• 2 port - Five hours
• 4 port - Ten hours
• 8 port - Twenty hours
• 52 Extension Voice Boxes
• 10 Phantom boxes
• 20 Group Boxes
• 1 General voice mail box
• Note All versions support Record-A-Call

• Day/Night Auto Attendant
• Temporary Greeting
• Announce Only Voice boxes
• Dial by Name Directory

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PRI Module

• Yellow Module
• Offers 30 channels as PRI (ISDN)
• System can have 4 extra PSTN or ISDN Lines as
  backup or overflow lines
• May be used for Voice Only
• Integrated CSU for
• Fractional Service Supported

Note DID is supported
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Expansion Ports Module

• Each Ports Module Supports 8 telephones
• Each Ports Module can support up to four lines
• 2 Slots provided for Line module cartridges (you
  can install 1 or 2, depending on how many you
  need)
• Mitel 3000 System supports up to 4 Ports modules

Supports up to 4 Lines
8 Telephones
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Broadband Module

• The Broadband Module allows you to make your LAN
  connections to the Internet through your phone
  system.
• The Broadband Module has the following features
• Wireless Local Area Networking (LAN)
• Local Area Networking (LAN)
• Wide Area Networking (WAN)
• Multi-User IP Access
• ADSL/Broadband
• Firewall
• VoIP Gateway supporting 12 endpoints
• Management Utility
• You can install one Broadband Module on an Mitel
  3000 System.

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• IP Feature Phones - Features and Functions
• Up to 12 Local or Remote IP Extensions
• Access to full system features - Same menus
• IP Feature Phone a system extension anywhere
  in the world

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VoIP Applications

• Tele-working at home or the office, youre
  connected
• Remote Sales Agents
• Remote Technical Staff
• Road Warriors
• Hub and Spoke Offices
• Wireless Data at the Main Office
• Integrated WLAN Access Point included in Module

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Fully Expanded System

• A fully expanded Mitel 3000 system has
• CCU
• Four Expansion Modules
• BBM (IP)
• 16x52 (with IP)

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Mitel 3000 Digital Phones

• 8-Button System Phone
• Large functional menu driven display
• Eight (8) programmable keys
• Full duplex speaker phone
• 16-Button System Phone
• Large functional menu driven display
• Sixteen (16) programmable keys
• Back lit display
• Full duplex speaker phone

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The Intuitive Display

• Screen prompts change as the users situation
  changes
• E.g. If there is a Voicemail that prompt comes
  to the forefront
• Prompts tell you what action to take, or warn of
  an incorrect action
• When your phone is not in use, its display shows
  the time and date on the top line
• When you dial an external number, the display
  shows the digit as they are dialed and the call
  duration during the call
• When you make an internal call, the extension
  number you dial is displayed along with the name
  associated with that extension and the call
  duration

345 PM 01-06-08 - Internal Call - Redial
Last Number - Saved Numbers
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DSS Console

• The DSS Console has 32 programmable buttons
• It can only be used on the Mitel 3000 16-Button
  Phone
• It uses the keysets power supply
• There can be up to 8 DSS Consoles on the system

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Door Phone

• With a Door Phone installed in your reception
  area, anyone visiting your premises can call when
  they arrive and you can speak to them before you
  let them in.
• If you want to use the Doorstrike relay, you must
  purchase the Doorstrike mechanism yourself and
  arrange for a qualified electrician to install it
• The Door Phone has
• A button for ringing programmed extensions
• A microphone/speaker for communication

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Mitel 3000 Features

• An Overview

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Standard Mitel 3000 System Features

• Caller ID (550 name/number buffer) - if customer
  subscribes to service
• Caller name/number on all phones
• Caller ID Detection/Routing
• Caller ID Name from System Speed Dial
• Caller ID List Missed Calls, All Calls,
  Individual / System
• Hybrid Ports each extension is digital and
  analog
• Door Box Connection door strike
• Paging to all or individual extensions external
  paging optional
• Music-On-Hold internal provided free external
  is an option
• Last Number Redial - Saves last 6 external
  numbers dialed
• Individual Extension Speed Dials 30
• System Speed Dials 500

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Mitel 3000 Features

• Auto Attendant Hunt Groups dial 1 for sales,
  2 for marketing
• Call Forward (Internal or External)
• Forward All Calls
• All calls are forwarded to a programmed number
• Forward On No Answer
• Forwards calls which are ringing for a
  programmable time
• When extension is programmed with a mailbox call
  forwarding on no answer is automatically set to
  voice box.
• Forward on Busy
• Forwards calls when the phone is busy
• Follow Me
• You can set up All Call forwarding from the
  receiving extension
• Group Forwarding

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Mitel 3000 Features

• Hunt Groups
• 20 Groups with up to 16 extensions
• Linear 1st available
• Circular next available
• Longest Idle hunting
• Log-in / Log-out
• Group Forward
• Group Voice Boxes

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Mitel 3000 Features

• Account Codes (Forced/Optional)
• 4 Digits
• LCR (Least Cost Routing)
• Class of service restrictions
• Toll Restriction
• Paging 3 types
• System Phone
• All Phones
• PA Amp
• Meet Me Page
• Key system/PABX Mode
• SMDR (500 call Buffer)
• Power Fail Transfer

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Whats new on the Mitel 3000?

• Leveraging Technologies
• Creating Applications

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Mitel 3000 Australian RebrandDealer and General
Distribution Channels

• Launch to include
• New MITEL 3000 branding
• Mitel 5330 IP Endpoint
• LAKE Unified Communications Suite
• Click to Dial
• Softphone
• Range of PBX enhancements
• VM Forwarding with Intro
• Creation of VM Memos
• CLI Improvements
• Automatic Line Selection
• Trunk Name Programming

Available Now!
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Mitel 3000 IP-based System Phone

• Mitel 5330 IP Phone
• Full Duplex Hands free feature phone
• Full system features through Menu interface
• Intuitive large backlit menu display
• 15 programmable keys
• Message Waiting / Ringing LED
• 2 Port Switch (for PC connection)
• Powered by PoE or Power Brick
• Headset port
• Requires the Broadband Module to be installed
  on the Mitel 3000 System to utilize the IP Phone
  can ONLY work on the 3000 platform.

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Mitel 3000 Unified Communications

• Comprises of
• Click to Dial
• Mitel 5100 Softphone
• Will only work in conjunction with the
  Broadband Module

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1. Click to Dial

• Manage all communications and directories from
  one place
• Incoming call info name / telephone number
• See status of colleagues i.e if theyre on a call
• Directory automatically updates with Outlook
  directory changes
• Store speed-dials create call groups e.g.
  sales, marketing
• Add Account Codes to each call logged on the
  system
• Compatible with any Mitel 3000 phone
• Can be used with a remote IP extension

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2. Mitel 5100 Softphone

• Mitel 5100 Softphone is a software version of the
  IP Featurephone allowing
• customers to make make and receive calls from
  their PC as though at their
• desk in the office.

• Benefits
• Similar user-interface to the Mitel 5330 IP Phone
• All menus and features of the system supported
• Allows the user to make receive calls at any
  location
• Remote Office
• Home
• Hotel
• .in fact anywhere there is a Broadband connection

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Mitel 3000 Unified Communications

• Package details
• Click to Dial choice of 4, 8 or 12 licences
• Mitel 5100 Softphone choice of 4, 8 or 12
  licences

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Again.Why Sell The Mitel 3000?

• Value to the Stakeholders

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Dealer Value

• Operational Efficiencies
• Increased Dealer profit margin Install,
  Support, Training, Back-office
• In-life costs to Dealer
• Competitive Pricing Model
• Purchases impact discount on all Mitel purchases
• Improve Market Share
• Complete portfolio keeps competitors out
• IP and UC offering at small segment size
• Segment is growing rapidly application and price
  driven
• Flexibility
• Price conscious or limited applications offering
• Up sell to other Mitel platforms

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Dealer Value

• Make Reps More Successful
• Complete offering no matter what business size
  prospect
• Easily to learn, quote, sell
• Added Value Inherent in the Product
• Built-in modem for remote diagnostics,
  programming, support and MAC
• Installation and maintenance ROI
• MOH,
• Auto Attendant (VMX)
• Multiple language menus
• Hybrid ports

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Mitel 3000 The Easy Choice

• Efficient Increased Dealer ROI
• Intuitive Menu driven requires limited
  training
• Modular approach provides investment protection
• Flexible provides customers with choices
• Application driven solves problems, not just
  dial-tone
• Scalable grows with the needs of the customer
• Stylish sleek, modern design
• Cost effective beats the competition
• Support tools makes your life easier
• Designed specifically for the SB and SoHo
  Markets

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Pricing, Sales Tools Support Resources

• Making Life Easier

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Marketing and Sales Tools

• Edge MOL
• Collateral via PDF or Hard Copy available
• Sales Guides
• Detailed product descriptions
• Configuration Matrix
• Testimonials
• Knowledge Base
• Demo Kits reduced cost
• The Tools to Make Sales
• Get Certified on the Mitel 3000
• General Basic Technical Training
• IP

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Sales Tools Make it Easy to Sell
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Thank You

• Questions ?