MJB Online Self-Help Center

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MJB OnlineSelf-Help Center

• Legal Matters
• EOD Training
• May 11, 2007
• Katrina Zabinski
• 4thJudicial District
• Self-Help Center

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Outline

• Pro se contacts in the Districts
• Pro se PC workstations in all counties
• (coming summer 2007!)
• Tour SHC website
• Tour Criminal Expungement topic
• DHS Online Child Support Calculator
• Conciliation Court video
• Q A

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District Pro Se Reps

• Designated contact(s) in local courts
• Helps pro se customers
• Has ideas for new or improved pro se resources
• Exchanges news updates of pro se resources with
  colleagues and community partners
• Troubleshoots workstation issues with support of
  4th Dist staff
• 1st, 4th, 10th have designated Pro Se Reps
• Open opportunity in other Districts?

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Pro Se PC Workstations

• Funded through child support budget
• All 87 counties to have at least 1 workstation
  (may be located in law library)
• PC, software, headphones, printer, telephone
  option
• Furniture
• Desk, keyboard drawer, CPU rack, chair
• Accommodates PC, monitor, printer, headphones,
  telephone, space for paperwork
• To be installed summer 2007

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MJB on the Internet

• SHC www.mncourts.gov/selfhelp
• Forms www.mncourts.gov/forms
• Districts www.mncourts.gov/district/4 (or 1, 2,
  etc.)
• MJB www.mncourts.gov
• TIP Short easy URLs for brochures, handouts,
  letterhead, etc.

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SHC Website Tour

• statewide focus
• target audience ? public / pro se litigants
• Handy resource for work-related tasks, too!
• 117 individual pages and growing
• Hot topics, forms, other resources, foreign
  language links some pages under construction
• Public can get help via online Contact Us form
• Cross-link opportunity with District websites
• We welcome your ideas for new content!

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a closer look
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Support for other Districts

• My help
• Court staff may email or call me at [phone]
• I answer all public questions sent via Contact Us
  form user must have email
• I can help troubleshoot pro se workstation issues
• I can help answer I-CAN! questions
• I can share my how to tricks using the MJB
  Content Management System to help create or
  design webpages and add links

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Your Questions?
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Part 2Leveraging Pro Se Resources

• District websites could have links to local
  resources and cross-links to SHC pages and vice
  versa
• 1st District (Dakota County) Conciliation Court
  example
• 5th District Adoption example
• 2nd District Family Court FAQ example
• SHC page with links to local pro se services
• Robust websites operational efficiencies
• 4th Dist webmaster has seen a significant drop in
  public calls and emails since launch of new
  websites
• Its a work-in-progress. Feedback welcome!

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Links to SHC Adoption page
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Thank you!