What is NLP (Neuro-Linguistic Programming) ?

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What is NLP (Neuro-Linguistic Programming) ?

• coined in the
• Early 70s
• by John Grinder and Richard Bandler.

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What is NLP (Neuro-Linguistic Programming) ?
model outstanding therapists

• Fritz Perls, psychotherapist
• Virginia Satir, well-known family therapist
• Milton Erickson, a world-famous hypnotherapist.

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What is NLP (Neuro-Linguistic Programming) ?

• So others could
• use these patterns
• to generate similar results.

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What is NLP (Neuro-Linguistic Programming) ?

• NLP is about identifying excellence, and then
  devising means for others
• to use those patterns
• to achieve similar results.

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NLP (Neuro-Linguistic Programming) ?

• NLP is defined as a practical model
• of the processes we experience
• to experience reality.

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NLP (Neuro-Linguistic Programming) ?

• NLP describes how to recognize,
• use and change
• mental programming.

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NLP (Neuro-Linguistic Programming) ?

• the name NLP
• symbolizes the form
• of mental programs

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NLP (Neuro-Linguistic Programming) ?

• Neurological experiences
• sorted and interpreted
• through
• structured communication.

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NLP (Neuro-Linguistic Programming) ?

• Neuro
• Reality is processed by
• our five senses
• and nervous system
• into experience.

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NLP (Neuro-Linguistic Programming) ?

• Neuro
• refers to your brain and your neurology.
• It is about how you take in information.

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NLP (Neuro-Linguistic Programming) ?

• For example,
• you can use your eyes to see something.
• Other ways to experience an event include
• hear, kinesthetic (tactile touch or emotional
  feeling), gustatory (taste) and olfactory
  (smell).

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NLP (Neuro-Linguistic Programming) ?

• Linguistic
• Our experience is coded, organized and given
  meaning by language and non-verbal communication
  systems.

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NLP (Neuro-Linguistic Programming) ?

• Linguistic
• refers to the language -- pictures, sounds,
  feelings (kinesthetic), tastes, smells and words
  -- that you use to remember a particular
  experience
• (or to forecast a future experience).

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NLP (Neuro-Linguistic Programming) ?

• For example, did you have breakfast this morning?
  
• When you remember having breakfast, can you see a
  picture in your mind, can you hear sounds (maybe
  a radio was on or someone said something to you),
  
• what about tastes and smells, how were you
  feeling - happy, tired, excited?

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NLP (Neuro-Linguistic Programming) ?

• For a future experience, do you see yourself
  being successful?
• Or failing?
• The pictures, sounds, feelings, tastes, smells
  and words that you use to describe future
  experiences have a bearing on what actually
  happens!

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NLP (Neuro-Linguistic Programming) ?

• You do create your own reality!

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NLP (Neuro-Linguistic Programming) ?

• Programming
• Discovering, using and changing our
• behavior, language and non-verbal communication
  systems
• to achieve desired outcomes
• or directions.

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NLP (Neuro-Linguistic Programming) ?

• Programming
• refers to your habits, patterns, programs,
  strategies, etc.

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NLP (Neuro-Linguistic Programming) ?

• If it is a workday, do you follow a particular
  pattern, as you get ready for work?
• Maybe you like to lay in bed an extra 5 minutes
  after the alarm goes off.
• Do you shower right away or have breakfast first?

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NLP (Neuro-Linguistic Programming) ?

• If you take time to look at what you do,
• I am sure that you will see a pattern that you
  follow in getting ready for work.
• If for some reason you do not follow that
  pattern, do you find yourself feeling that
  something is missing?

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NLP (Neuro-Linguistic Programming) ?

• You have
• patterns,
• habits,
• strategies,
• programs for everything you do.

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NLP (Neuro-Linguistic Programming) ?

• Some of these patterns serve you,
• others do not
• resulting in unwanted outcomes.

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NLP (Neuro-Linguistic Programming) ?

• You maybe fully aware
• of some of your patterns.

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NLP (Neuro-Linguistic Programming) ?

• You may become
• aware of other patterns only
• when someone else brings them
• to your attention.

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NLP (Neuro-Linguistic Programming) ?

• And you may choose to quickly forget about these
  patterns because you do not want to address that
  part of your life.

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NLP (Neuro-Linguistic Programming) ?

• And there are still other patterns that you are
  not aware of at all yet they continue to
  influence how you look after yourself,
  communicate with others, etc.

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NLP (Neuro-Linguistic Programming) ?

• If the patterns serve you - generate positive
  results in your life - great!

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NLP (Neuro-Linguistic Programming) ?

• If you find that some patterns do not serve you,
• would it be useful to discover which patterns
  they are
• and to change them?

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NLP (Neuro-Linguistic Programming) ?

• Who put your patterns, habits, strategies,
  programs in place?

You did!
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NLP (Neuro-Linguistic Programming) ?

• So who can change them?

You can!
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NLP (Neuro-Linguistic Programming) ?

• First, you must be aware that you run these
  patterns.

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NLP (Neuro-Linguistic Programming) ?

• This is one of the biggest benefits of NLP
• become aware of the patterns, habits, strategies,
  programs have been running unconsciously and then
  use NLP techniques to change them so that the
  achieved outcome is the one desired.

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NLP (Neuro-Linguistic Programming) ?Attitude,
Methodology Technology.

• An attitude characterized by a sense of curiosity
  and adventure and a desire to learn how to find
  out what kinds of communication influences
  somebody and the kinds of things worth knowing...
  to look at life as a rare and unprecedented
  opportunity to learn.

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What is NLP (Neuro-Linguistic Programming)
?Attitude, Methodology Technology.

• A methodology based on the overall operating
  presupposition that all behavior has a
  structure...
• and that structure can be modeled, learned,
  taught, and changed. The way to know what will be
  useful and effective are the perceptual skills.

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What is NLP (Neuro-Linguistic Programming)
?Attitude, Methodology Technology.

• An innovative technology enabling the
  practitioner to organize information and
  perceptions in ways that allow them to achieve
  results that were once inconceivable.

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What is NLP (Neuro-Linguistic Programming) ?

• NLP is comprised of two recursive loops.
• The first loop is the structure of  internal
  experiences and

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NLP (Neuro-Linguistic Programming) ?The First
NLP Loop. Internal Experience.
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NLP (Neuro-Linguistic Programming) ?

• the second loop is the structure of external
  experiences resulting from the first loop.

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NLP (Neuro-Linguistic Programming) ?

• The first loop feeds into the second loop, which
  then feeds back into the first loop, which then
  feeds back into the second loop again, and so on.

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NLP (Neuro-Linguistic Programming) ?The Second
NLP Loop. External Experience.
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NLP (Neuro-Linguistic Programming) ?

• NLP is an extremely powerful concept. It contains
  the most accessible, positive and useful aspects
  of modern psychology, and so can be helpful in
  virtually every aspect of personal and
  inter-personal relations.

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NLP (Neuro-Linguistic Programming) ?

• SELF-DEVELOPMENT

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NLP (Neuro-Linguistic Programming) ?

• BETTER COMMUNICATIONS IN CUSTOMER SERVICE, AND
  ALL TYPES OF SELLING.

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NLP (Neuro-Linguistic Programming) ?

• BETTER AWARENESS AND CONTROL OF ONESELF

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NLP (Neuro-Linguistic Programming) ?

• BETTER APPRECIATION OF THE OTHER PERSON'S
  FEELINGS AND
• BEHAVIOURAL STYLE,
• WHICH IN TURN ENABLES BETTER EMPATHY AND
  COOPERATION

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NLP (Neuro-Linguistic Programming) ?

• IMPROVES UNDERSTANDING IN ALL ONE-TO-ONE
  COMMUNICATIONS, ESPECIALLY INTERVIEWING AND
  APPRAISALS

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NLP (Neuro-Linguistic Programming) ?

• ENABLING TOOL OF
• EMOTIONAL INTELLIGENCE (EQ),
• WHICH IS AN ASPECT OF MULTIPLE INTELLIGENCE THEORY

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NLP (Neuro-Linguistic Programming) ?

• VERY HELPFUL FOR STRESS MANAGEMENT AND DEVELOPING
  SELF-BELIEF AND ASSERTIVENESS AND CONFIDENCE

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NLP (Neuro-Linguistic Programming) ?

• LIFE-CHANGING

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NLP (Neuro-Linguistic Programming) ?

• NLP techniques help particularly by making it
  possible for people to

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NLP (Neuro-Linguistic Programming) ?

• Set clear goals and define realistic strategies

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NLP (Neuro-Linguistic Programming) ?

• Coach new and existing staff to help them gain
  greater satisfaction from their contribution

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NLP (Neuro-Linguistic Programming) ?

• Understand and reduce stress and conflict

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NLP (Neuro-Linguistic Programming) ?

• Improve new customer relationship
• -
• building and sales performance

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NLP (Neuro-Linguistic Programming) ?

• Enhance the skills of customer care staff and
  reduce customer loss

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NLP (Neuro-Linguistic Programming) ?

• Improve effectiveness, productivity and thereby
  profitability

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nlp four operational principles

• NLP consists of a set of powerful techniques for
  rapid and effective behavioural modification, and
  an operational philosophy to guide their use.

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nlp four operational principles

• Know what outcome you want to achieve.

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nlp four operational principles

• Have sufficient sensory acuity (acuity means
  clear understanding) to know if you are moving
  towards or away from your outcome

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nlp four operational principles

• . Have sufficient flexibility of behaviour so
  that you can vary your behaviour until you get
  your outcome.

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nlp four operational principles

• Take action now

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achieving outcomes

• no idea what they want but know what they don't
  want

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achieving outcomes

• life is based on moving away from those things
  they don't want

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achieving outcomes

• NLP stresses the importance of moving towards
  those things you want

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achieving outcomes

• Without outcomes life becomes a process of
  wandering aimlessly

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achieving outcomes

• Once an outcome is determined you can begin to
  focus on achieving that outcome.

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well-formed conditions that outcomes should meet

• stated in positive terms

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well-formed conditions that outcomes should meet

• TESTABLE AND DEMONSTRABLE IN SENSORY EXPERIENCE.

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well-formed conditions that outcomes should meet

• sensory specific

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well-formed conditions that outcomes should meet

• initiated and maintained by the subject

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well-formed conditions that outcomes should meet

• appropriately and explicitly contextualised

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well-formed conditions that outcomes should meet

• must preserve any positive product of the present
  state

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well-formed conditions that outcomes should meet

• must be ecologically sound

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sensory awareness

• calibrate or 'read'

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changing behaviour

• Vary behaviour

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time for action

• NOW!

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nlp presuppositions

• The meaning of a communication is the response
  you get.

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nlp presuppositions

• The map is not the territory.

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nlp presuppositions

• Language is a secondary representation of
  experience.

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nlp presuppositions

• Mind and body are parts of the same cybernetic
  system and affect each other.

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nlp presuppositions

• The law of requisite variety

widest range of behaviours or choices controls
the system
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nlp presuppositions

• Behaviour is geared towards adaptation

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nlp presuppositions

• Present behaviour represents the very best choice
  available to a person

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nlp presuppositions

• Behaviour is to be evaluated and appreciated or
  changed as appropriate in the context presented

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nlp presuppositions

• People have all the resources they need to make
  the changes they want.

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nlp presuppositions

• 'Possible in the world' or 'possible for me' is
  only a matter of how

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nlp presuppositions

• The highest quality information about other
  people is behavioural

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nlp presuppositions

• It is useful to make a distinction between
  behaviour and self

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nlp presuppositions

• There is no such thing as failure there is only
  feedback

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SOALAN ???Question??
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Thank You !