Change Management Maximize Speed and Minimize Risk in the Change Process

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Change ManagementMaximize Speed and Minimize
Risk in the Change Process
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The Service Desk
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Your Change Management
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Your Asset Management
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Your Service Level Agreements
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The Complete Change Process
INCIDENT MANAGEMENT
PROBLEM MANAGEMENT
CHANGE MANAGEMENT
SERVICE LEVEL MANAGEMENT
CONFIGURATION MANAGEMENT
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According to Best Practices

• The objective of Change Management is to

Ensure that standardized methods and techniques
are used for efficient and prompt handling of all
changes in order to prevent change-related
incidents.
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Changes in your world.

• What do changes look like for youIn your day to
  day professional life..

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Organizational Challenges

• In everyday language, this means a change
  management application should

• Control the lifecycle of a change request
• improve change processes that are out of control
• orderly deploy an approved change request

• Assess risk and potential impact of planned
  changes

• Provide cost analysis management functions

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Service Change and Business Alignment

• Is the Service Desk aligned with the business
  goals and a valuable component of the change
  process?

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With central Change Management you can

• Implement a set of standard lifecycle processes
  for managing changes

• Reduce time to implement change without loss of
  service

• Expedite decisions with built-in approval process

• Increase visibility and communication of changes
  to both the business service support staff

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With Change Management Automation, you can..

• Accept, log, and store change requests and their
  unique details

• Establish an accessible classification system of
  change categories, priorities, reasons, scope and
  types

• Ensure consistent set of change terms and
  data

• Categorize services through predefined list of
  service types

• Define automate unique change tasks or select
  predefined tasks.

• Quickly and consistently implement common change
  requests

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With a Change Management Solution, you can

• Simplify change project management

• Enforce change and task dependencies

• Ensure tasks are accomplished in proper sequence

• Estimate number of users impacted by changes

• Populate change records with planning details to
  assess risk and impact of changes

• Ensure resources are neither scarce nor wasted

• Evaluate the degree of business technical risk

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With Change Management, you can

• Forecast labor, parts, and fixed costs of
  proposed changes

• Categorize track costs associated with a
  planned change request

• Relate change costs to cost centers and assets
  involved in the change

• Route prepared changes for approval test prior
  to deployment
• Establish the priority and urgency of changes

• Implement changes that do not fail

• Plan implement back-out procedures if
  incidents arise as a result of a planned change

• Notify change team to ensure corrective action

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Change Management allows, you to

• Communicate purpose impact of changes

• Monitor performance through associated service
  level agreements

• Gain organizational buy-in on scope impact of
  change

• Execute changes to accepted standards

• Create and manage work orders for work handled
  outside of IT

• Incorporate both external vendor tasks
  internal change tasks

• Ensure external vendors are meeting commitments

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With Change Management, you can

• Leverage interoperability of change management
  processes

• Keep asset repository constantly up-to-date with
  associated changes

• Link change request info to asset configurations

• Integrate asset information to speed analysis of
  change impacts

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A Comprehensive Change Management Solution

• Controls the lifecycle of a change request
• improves change processes
• that are out of control
• orderly deploys an approved change request

• Assess risk and potential impact of planned
  changes.

• Provide cost analysis management functions

• Support for key Best Practice processes

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Your Business,Your Way.
Q A
Carl Anderson 978.579.2179 Carl.Anderson_at_remedy.c
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