UNDERSTANDING FOR STANDARD

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UNDERSTANDING FOR STANDARD
ISO 90012000
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Objective

• Understanding for basic of Quality
• History of ISO9000
• Understanding for requirements ISO9000 and the
  Development of quality

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Understanding for basic of Quality
Chapter 1
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IF you want to buy a refrigerator.
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General knowledge about Quality
QUALITY

• Meaning All qualification of product and/or
  service that are met distinct customer
  requirement and conceal customer requirement

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Customer

• Meaning person who get work or service forward
  from us

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Quality Management System(QMS)
Customer

• Customer is the person who determine standard or
  requirement.
• Manage work to correct and correct at the first
  time.
• All personnel are respond of quality of own work
  and consider to
• internal - external customer

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Quality Management System (QMS)

• Consist of

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Quality Control (QC)

• Inspection focus
• Inspection for find and separate defect parts
• Auditor focus is verify for result of author work
  that correct or not

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QC Test how many letter F in this paragraph?

• Finished file are the result of many years of
  scientific study combined with the experience of
  many years of hard work

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Quality Assurance (QA)

• To built certainly
• To focus at system and procedure
• To have frequency and follow to standard or
  requirement

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Procedure of QA

• Set up Policy, Practice, specification
• Create process involve ,
• Documentation system
• Create objective , Planning,
• Measurement, monitoring and verification system
• Reviewing process and correction / prevention
• Continual improvement

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Procedure of QA

• Everybody in organization may be have quality
  assurance for Output of own work before send
  product to be Input forward to internal customer

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Quality Improvement (QI)

• To focus at increasing ability about production
  or service are met with the aim of enhancing
  customer satisfaction
• By 2 of procedure
• Enhancing control
• Upgrade standard

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Quality Implementation

• PDCA (Deming Cycle)

Act
check check follow to standard and then records
Review to corrective/ improvement review result
of conduction , if detect defect,may be search
for cause of defect and implement
corrective/improvement action
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Implementation of Quality

• PDCA (Deming Cycle)

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Understanding about process
Process activities that use resource for
translate input and past
step by step suitable
procedure to output
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Process Approach Management
Process Approach is management of organization
which emphasize at process by identification
system and determine the sequence , interaction
of process
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Process example
Inspection storehouse
Vendor
Send product
document
4.10.2
First inspection
4.13
Y
return
problem
N
4.8 / 4.12
identification
4.10.2
Forward to QC
inspection
4.12
N
identification
inform QC / store
Vendor corrective action
OK
status"
purchase
Y
4.12
identification
4.15
storage
input to Line production
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Kind of process

• main process
• support process
• management process

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General Business Process
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History of ISO9000
ISO 90002000
ISO 90001994
ISO 90001987
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History of ISO9000

• 1959 Mil-Q-9858 control of quality standard
• 1972 BS4891 guide for Quality assurance
• 1979 BS5750 determine basic of Quality
  management system
• 1987 ISO90001987 ISO90001987
• 1994 ISO90001994 ISO9000 issue 2
• 2000 ISO90002000 ISO9000 issue 3

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Characteristics of Quality series
ISO9001
receive
Post service
production
Design
planning
testing
order
/service
ISO9002
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Characteristics of ISO90012000 standard

• Standard of certification have only 1 standard
• Process approach focus

• Focus at built more customer satisfaction

• Analyze customer requirement on customer focus

• Customer satisfaction monitoring

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Characteristics of ISO90012000 standard

• system continuous improvement
• personnel all level are aware of the relevance
• Internal communication
• To be Basic of QMS that completely go to Total
  Quality Management (TQM)

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The benefits that expect to receive

• Organization will have better management that
  have system,regularization and standard procedure
  manual
• Ensure that production process and service
  implement follow to customer satisfaction, law
  and international standard
• To be use resource with most useful purpose and
  decrease defect that have effect to
  production/service cost

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The benefits that expect to receive

• Decrease complaint and increase customer
  satisfaction for customer recurrent service.
• To have advantage over author competitor.
• The general people and foreigners are acceptation
  and upgrade service standard
• The nation have development

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preparation

• Preparation for change
• Preparation for intent forward with change
  together

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Main focus

• Commitment
• Provide quality document
• Implement relate document
• Evaluation result according to target
• Improvement work process
• Implement according to schedule of project

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• Improvement Quality System Project
• And Understanding Of
• Requirement

ISO90012000
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Intention of ISO90012000

• Customer focus
• Meet of Customer requirement
• Prevention of defect and decrease variation of
  production process that effect to occur defect
• Satisfy to customer
• Implement according to procedure and law

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Quality Management System Model
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Requirement of ISO90012000

• 3.definition

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Definition in ISO90012000
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Procedure to ISO 9000 project management

• Review initial status

Determine policy and work scope
training
Establishing quality document
Target management
Internal audit training
To implement and review
To make a request for certification
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Step 1 Review Initial Status

• Azimuth evaluate present work status compare with
  requirement of ISO90012000 international
  standard
• Management
• Customer focus and marketing
• Human resource
• service
• Monitoring and measurement system
• Relate with law

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Step 2 Determine Policy And Work Scope
knowledge

• Management section
• Management section determine Quality policy
• Determine duty and responsibility of any position
• Organization chart
• Job description
• Have evaluation ability and determine competence
  of employee

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Step 2 Determine Policy And Work Scope
Competence

• You must have competence according to duty and
  responsibility of work
• Business organization will be success or fail
  depend upon efficiency and competence of
  personnel in organization
• Competence can separate to
• Generic competence
• Core competence

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Step 3 Training
Training on year 2546

• Understanding for ISO 9000 standard course
• Establishing Quality document
• Quality Development Implementation course
• Internal Audit course (2546)

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Step 4 Establishing Quality Document
Why are you must to establish documents?

• To be joint contract between work and work
  practice
• To be Standard manual for work practice reference
  of all section
• To be training document for new start

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Step 4 Establishing Quality Document
Kind of establishing document

• Quality policy
• Quality objective
• Quality manual
• Procedure manual
• Standard determine
• Organization determine
• Working Instruction

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Step 4 Establishing Quality Document
Quality policy specimen

• we intent to produce product and service that
  able compete in the Word Market by continuous
  development personnel and quality system,
  inclusive determine target and tactics plan for
  implementation by have objective for built the
  best customer satisfaction

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The document that need for ISO 9001 standard
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Step 4 Establishing Quality Document
Successful target 2546

• Quality policy by Management section
• Quality objective by Management section and
  work leader
• Quality manual by Management section
• Procedure by all section
• Work instruction by all department

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Step 5 Target Management
Management section will determine target
management tendency

• Duty of Supervisor
• Receive target to determine department target
• Determine identification index to measure
  successful
• To explain target, implementation and measurement
  to operators
• Determine practice plan for operator to do
• Summary report submit to manager

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Step 6 Implementation According To Plan

• Duty for operator
• Understanding to target that relate to operator
• Implement according to practice plan that
  determine by supervisor
• Inform problem that detect and establish report
• Collect record from work practice

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Step 6 Implementation According To Plan
Process relate with customer (product/maintenance)

• Process of receive Requirement
• Process of review customer requirement
• Price calculation, submit price, contract
• Monitoring send product to customer
• Satisfaction monitoring
• Customer complaint
• Record keep

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Step 6 Implementation According To Plan
Design process

• Contract review with sales department process
• Design process
• Record keep

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Step 6 Implementation According To Plan
Production plan process

• Customer requirement data
• Materials plan process
• Production plan process
• Record keep

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Step 6 Implementation According to plan
Purchase process

• Goods purchase, service that user need
• Vender or contractor choiceness process
• Evaluation vender or contractor produce process
• Analyze vender or contractor produce process
• Record keep

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Step 6 Implementation According To Plan
Store process

• Goods / raw materials inspection
• Identification goods and raw materials
• Handling (Loading / unloading), packing, storage,
  goods /raw materials preservation
• Request distribution to machining line or send to
  installation
• Stock data update shall be correct and rapidity
• Record keep

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Step 6 Implementation According To Plan
Production, Assembly, Installation Process

• Establish production, installation standard
  procedure
• Provide equipment to assembly and installation
• Production assembly Installation
• Exercise care with customer property
• Product inspection during in process and final
  inspection before send to customer

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Step 6 Implementation According To Plan
Production, Assembly, Installation Process

• Product identification during in process and
  testing
• Packing, handling and transport
• Record keep

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Step 6 Implementation According To Plan
Post service process

• service call receive
• Internal communication (dispatch job)
• Service according to service call
• Corrective result review
• Close meeting and analyses customer satisfaction
• Record keep

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Step 6 Implementation According To Plan
Support process

• Preservation base on protection
• Environment management ex. safety
• Measuring and testing equipment calibration
• Internal audits

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Step 6 Implementation According To Plan
Evaluation of implementation result according to
target

• Leader summary result compare with target submit
  management section
• Management section review summary result
• Unsuccessful target must have analyses and find
  corrective/preventive action by manager or
  supervisor (P-D-C-A cycle)
• Inform operator to improvement according
  determination

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Step 7 Request for certification
Accreditation body
Certification body
PASS
Organization
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Improvement just start ! 8.5.1

• Pause is mean you are behind the time
• Always improve your work
• Built condition to always have culture of work
  improvement by employee
• To praise employee that have a good job or good
  service

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Question?

• Thank you very much
• Enviropacific company
• www.azimuth.co.th
• azimuth_at_azimuth.co.th