Effective Website Capabilities and Management Establishing a Environmental Compliance Assistance Center West Bengal Pollution Control Board Kolkata, India - PowerPoint PPT Presentation

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Title: Effective Website Capabilities and Management Establishing a Environmental Compliance Assistance Center West Bengal Pollution Control Board Kolkata, India


1
Effective Website Capabilities and
ManagementEstablishing a Environmental
Compliance Assistance CenterWest Bengal
Pollution Control BoardKolkata, India
  • June 15 17, 2009

2
Debra F. Jacobson, Director
  • Printers National Environmental Assistance Center
  • U.S.A.

3
Quality Content
  • 1 Goal is to provide the best in class
    information.
  • Develop a collection of existing resources.
  • Established a process to evaluate existing
    resources for accuracy and current applicability
    to industry.
  • Identify gaps in resources.

4
Gaps in Resources
  • Develop new resources Fact sheets, case
    studies, training tools, etc.
  • Work with industry experts and Pollution Control
    Board to fill gaps.
  • Compliance tools
  • Training tools

5
Content Layout and Presentation
  • Organized in format based on customer feedback
  • Provide information based types of requirements
  • Air
  • Water
  • Waste (Land Pollution)

6
Content Maintenance
  • Essential that the site remain dynamic
  • Existing content must be regularly reviewed
  • Broken Links
  • Proper Organization

7
Website Usage Tracking
  • WebTrends, Google Analytics
  • Provides statistics on
  • number of users
  • what features and tools are most used
  • types of users (.gov, .com, .org, etc.)
  • how long users are using the site

8
Key Features and Toolsof PNEAC Website
  • Ask PNEAC (Ask the Expert)
  • Archive of questions and answers
  • Guaranteed Quick Response less than 5 days.
  • Confidential
  • Process Descriptions
  • Topic or Regulations Specific Compliance Training
    Tools
  • Stormwater Tutorial
  • Hazardous Waste Manifest Tool
  • Virtual Plant
  • Features key departments or divisions of
    manufacturing
  • Provides compliance information pertaining to
    each area.

9
Key Features and Toolsof PNEAC Website (cont.)
  • Industry and/or Process Specific Resources
  • Fact Sheets
  • Case Studies
  • Compliance Checklists

10
Key to Continued Success Direct Communication
with Community of Users
  • Diverse Communication Tools
  • Listerv
  • Blog
  • User Group (Google Group, etc)
  • Maintain Contact w/ User Group
  • Regularly send out regulatory information and
    technical updates.

11
Thank You
  • I Wish you continued success!
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