Excellence. Master The Basics. Tom Peters/0502.11

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Excellence.Master The Basics.Tom
Peters/0502.11
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EXCELLENCE Master the Basics 1. Read. 2.
Write. 3. Talk. 4. LISTEN. 5.
Appreciate. 6. Kind. 7. Walk. 8.
Work. 9. EXECUTE. 10. EXECUTE 11.
Relentless. 12. Enthuse. 13. WOW! 14.
PEOPLE. 15. Frontline. 16. ACT. 17.
Anger. 18. Band. 19. Apologize. 20.
Weird-out. 21 Why? 22. Network I. 23.
Network II. 24. Wired. 25. EXCELLENCE.
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• The
  EXCELLENCE 25
• 1. Read. (Outstudy em. Read wide. Read
  deep.)
• 2. Write. (Clear. Concise. Compelling.
  Powerful.)
• 3. Talk. (Presentation MASTERY. Study.
  Practice-practice-practice.
• Storytelling, mastery of.)
• 4. LISTEN. (Study. Practice-practice-practice.
  Understand enormous-
• MATCHLESS power thereof.)
• 5. Appreciate. (Engaged. Compassionate.
  Appreciative always. Thank you
• rules.)
• Kind. (Pays off big-time. K R P/Kindness
  Repeat business Profit.)
• 7. Walk. (MBWA/Managing By Wandering Around.
  In touch as fetish.
• Practice.)
• 8. Work. (Work harder than the next person.)
• 9. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL
  PASSION. )
• 10. EXECUTE. (SWEAT THE DETAILS WITH MANIACAL
  PASSION. )
• 11. Relentless. (Keep on keepin on. Know when
  to fold em NO!! Master of Plan B.)
• 12. Enthuse. (Enthusiasm begets Enthusiasm.
  Enthusiasm moves

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The
EXCELLENCE 25 14. PEOPLE. (People 1st. People
2nd. People 3rd Great-engaged
peoplegtgtGreat strategy. Best bosses Best people
developers. Your people are your 1
customers.) 15. Frontline. (First-line
supervisors, quality of, determine just about
everything.) 16. ACT. (Most tries wins! READY.
FIRE! AIM. Blame no one. Expect nothing. Do
something. You miss 100 of the shots you
never take.) 17. Anger. (Impatience. Constantly
question the status quo.) 18. Band. (Small,
passionate, relentless bands of people change the
world!) 19. Apologize. (Im sorry, enormous
power thereof.) 20. Weird-out. (Multiple,
unusual sources of information and feedback.) 21
Why? (Curiosity power! Always/repeatedly ask and
ask and ask Why?) 22. Network I. (Work like a
demon on wider-deeper relationships. Think
R.O.I.R./Return On Investment in Relationships.
NEVER WASTE A LUNCH.) 23. Network II.
(Suck down for success. Real work happens 2-3
levels downmaster the working underbelly of
your own/customer/etc. organizations.) 24.
Wired. (Use every trick in the Internet/Co-create/
Social Media book.) 25. EXCELLENCE. (The only
standard. Always capitalize all letters.)