Title: Managing Quality Integrating the Supply Chain S. Thomas Foster
1Managing QualityIntegrating the Supply Chain S.
Thomas Foster
Chapter 11 Managing Quality Improvement Teams
and Projects
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Improvement Teams and Projects Chapter 11
Why employees enjoy teams. Leading teams for quality improvement. Types of teams. Implementing teams Managing and controlling projects
3Strategic Quality PlanningManaging Quality
Improvement Teams and Projects Why Employees
Enjoy Teams
In a study of Project Managers, five motivators emerged Mutuality Recognition for personal achievement Belonging Bounded power Creative autonomy
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Improvement Teams and Projects Leading teams for
Quality Improvement
Employee Empowerment and Involvement You will have greater control over your work You will not be penalized for making decisions that dont pan out Management is changing and becoming more contemporary Management is committed to quality improvement over the long haul
5Strategic Quality PlanningManaging Quality
Improvement Teams and Projects Leading teams for
Quality Improvement
Employee Empowerment and Involvement Management will concede more control over company systems to you Management values you ideas Management trusts you and is worthy of trust in return You will be rewarded for making decisions that benefit the company Labor is capable of making decisions
6Strategic Quality PlanningManaging Quality
Improvement Teams and Projects Leading teams for
Quality Improvement
A number of preconditions are necessary for empowerment Clear authority and accountability Participation in planning at all levels Adequate communications and information for decision making Responsibility with authority
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Improvement Teams and Projects Leading teams for
Quality Improvement
A number of preconditions are necessary for empowerment Flattening Hierarchies for improved effectiveness Team leader roles and responsibilities Team rules
8Strategic Quality PlanningManaging Quality
Improvement Teams and Projects Types of Teams
Process improvement teams Cross-functional teams Tiger teams Natural work groups Self-directed work teams Technology teams Virtual teams
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Improvement Teams and Projects Implementing teams
Facilitation Helping or aiding teams by maintaining a process orientation
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Improvement Teams and Projects Implementing teams
Team Building Follows a process that identifies rules for team members and helps them become competent
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Improvement Teams and Projects Implementing teams
Examples of Teams Navy Seals Massachusetts General Hospital Emergency Room The Childress NASCAR team
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Improvement Teams and Projects Implementing teams
Meeting Management Developing an agenda Developing meeting objectives Designing the agenda activity outline Using process techniques Parking lot
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Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams Team leaders and project managers spend 20 of their time resolving conflict
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Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams There are 4 stages in conflict resolution Frustration Conceptualization and orientation Interaction Outcome
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Conflict Resolution in Teams Leaders resolve conflict in different ways Passive conflict resolution Win-win Structured problem solving Confronting conflict Choosing a winner Selecting a better alternative
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Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams Avoidance Diffusion Confrontation
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Improvement Teams and Projects Managing and
Controlling Teams
Tools Qualifying projects Project Charters Force Field Analysis Work Breakdown Structures
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Improvement Teams and Projects Managing and
Controlling Teams
Qualifying Projects Cost Benefit Analysis (CBA) Payback Period Difference between soft costs and hard costs
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Improvement Teams and Projects Managing and
Controlling Teams
Project Charters Help teams identify objectives, participants and expected benefits
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Improvement Teams and Projects Managing and
Controlling Teams
Force Field Analysis Designed to identify and quantify all of the forces for and against organizational change
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Improvement Teams and Projects Managing and
Controlling Teams
Work Breakdown Structures WBS Identify Precedence Relationships Identify Outcome Measures Identify Task Times Optimistic completion time Most likely completion time Pessimistic completion time
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Improvement Teams and Projects Managing and
Controlling Teams
Activity Network Diagrams Pert Chart List all tasks Determine task times Determine which tasks depend on the completion of others Draw the network diagram Compute early start ald late finish times
23Strategic Quality PlanningManaging Quality
Improvement Teams and Projects Managing and
Controlling Teams
Activity Network Diagrams Pert Chart Compute early-start and early-finish times Compute late-start and late-finish times Compute slack times and determine the critical path Slack time late start early start
24Strategic Quality PlanningManaging Quality
Improvement Teams and Projects Summary
Teams and collaboration as a means of improvement Behavioral aspects of building and leading effective teams Movement towards teamwork Teams evolving through stages. Project planning fundamentals