Supervisor Coaching

1
Supervisor Coaching Mentoring

• New Hampshire
• Division for Children, Youth Families

2
Presenters

• Athena Cote, MSW
• Assistant Supervisor
• Division of Children, Youth and Families
• Child Protective Services
• 603-447-3841 Ext. 338
• Athena.Cote_at_dhhs.state.nh.us

• Sherri Levesque, MEd
• Administrator,
• Bureau of Organizational Learning Quality
  Improvement
• 603-271-4229
• Slevesque_at_dhhs.state.nh.us

3
Pieces of the Puzzle

• Learning organization
• Personal mastery
• Team learning
• Mental models
• Shared vision
• Systems thinking

4
Advanced Mentoring

• Adapted from CT DCF in conjunction w/Fordham
  University
• Goals
• improve organizational understanding
• build leadership capacity
• increase retention
• enhance navigation and negotiation within DCYF
  and the community
• Began with a marketing event inviting potential
  mentors
• First cohort 10 pairs, mentees w/agency 5 years

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Advanced Mentoring

• Contract, applications, resumes
• Formal year long relationship including four ½
  day trainings
• Presentation skills
• Communication styles/skills to support
  relationship
• Leadership skills
• Learning styles
• Four monthly contacts, one in person/month
• Mentees completed projects to meet learning
  objectives and made presentations to group at the
  end

6
One Supervisors Experience

• Professional Development Support
• Opportunity to shadow Leadership roles within the
  Division
• Support with an agency project that further
  enhances skill development
• Future mentoring support

7
Solution-Based Casework (SBC)Certification

• SBC is the foundation of NHs Practice Model
• Supervisors and coaches received additional
  coaching training coaching calls directly from
  Dr. Dana Christensen
• First opportunity for supervisors to have and
  provide specific practice coaching

Christiansen, Todahl Barrett, 1999
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Solution-Based Casework (SBC)Certification

• Used a tiered approach to provide coaching
  certification to all staff
• Supervisors learned how to coach their own staff
  as well using a structured format
• Between July 31, 2012 and July 1, 2013, all
  supervisors were coached and certified to be SBC
  coaches, and in turn coached certified their
  staff

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Solution-Based Casework (SBC)Certification

• Beyond attending initial trainings, supervisors
  were observed and coached in
• facilitating case consultations
• coaching their staff in SBC concepts
• conducting file reviews field observations of
  their staff
• Provided a team learning experience where staff
  at all levels were learning concepts practices
  together
• Solidified a culture where its acceptable to try
  new things, work toward mastery, learn from
  mistakes

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Statewide Leadership Meetings

• All Supervisors across the state attend
• Child Protection Juvenile Justice Supervisors
• Include opportunity for practice discussions
• Practice challenges
• Management challenges
• Culture Climate
• New initiative discussions
• Peer coaching
• New ideas
• Professional challenges

11
Questions?