Behind Virtual Work and Distributed Collaboration: Leveraging Effective Collaboration in Communities

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Behind Virtual Work and Distributed
Collaboration Leveraging Effective
Collaboration in Communities Open Distributed
Teams
by Peter P. Yim ltpeter.yim_at_cim3.comgt July 29,
2004 Washington D.C. ( v 1.10 )

• AC/UNU Millennium Project
• Distributed Collaboration Workshop
• Woodrow Wilson International Center for Scholars

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Introducing CIM

• CIM Engineering, Inc. - San Mateo, CA
• Incorporated in California Jan. 1989
• CIM Computer Integrated Manufacturing (with our
  origin in manufacturing and manufacturing
  systems)
• CIM3
• originally, Computer Integrated-Man-Machine
  Manufacturing
• now, Collaboration In huMan-Machine-Methodology
• Effectively, we are about optimizing systems of
  People, Tools and Process

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What Does CIM3 Do?

• Mission to enable more effective distributed
  collaboration and virtual enterprise through
  bootstrapping collective intelligence over the
  Internet
• Doing business as
• cim3.com, cim3.net and cim3.org
• cim3.com the business arm of the company
• cim3.net the collaborative work environments
  where client Communities of Practice and
  distributed team workspaces are hosted
• cim3.org the research arm, and holder of the
  companys open technology, content and other
  intellectual properties
• Products/Services providing an ASP based
  Collaborative Work Environment (CWE)
  infrastructure that enables distributed project
  teams, virtual enterprise partners and
  communities of practice to work effectively over
  the Internet.

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Our FocusCommunities Distributed Teams

• People as an integral part of the system
• The Community Spectrum Kaplan/iCohere
• Affinity Networks
• Learning Communities
• Communities of Practice (CoPs)
• Project Teams
• We optimize our infrastructure, tools and process
  for CoPs and Distributed Project Teams

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Our Hosting Facility
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CIM3's Approach

• Augmentation - human-machine interaction -
  collaboration - communities
• Openness - we use open-source software comply
  with open standards as much as we can we
  open-source our technology and content, and
  participate in open standards development
• Capitalizing on the Internet technology taking
  it
• from the research and academic network
• to the current form as publishing media
• to Transactions and Web Services
• onto being its future as knowledge media in the
  Semantic Web
• Providing Enterprise performance, quality,
  robustness, security fault tolerance
• Providing platform neutrality supporting
  machines on PCs, Macs, Linux, Unix,
• System built upon a knowledge architecture
  optimized for distributed teamwork
• Emphasis on effectiveness and strategic value -
  not technology
• Supporting entire user spectrum from the
  everyday users to the power users
• While we do open-source work, we believe in
  properly remunerating our contributors, and in
  helping create a viable economic model for open
  work

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The Case for the Augmentation Approach in CWE

• We work towards providing a work environment for
  both humans and machines, optimizing between
  objectives like
• Supporting the expressiveness that humans need to
  convey their ideas, and the structure and rigor
  that machines need to properly interoperate - in
  essence, promoting both creativity and
  operational efficacy
• The ease-of-use that everyday users need, and the
  versatility and extensibility that power users
  need to take their work to the next level
• Securing the borders of the cwe to malicious
  intruders, while encouraging access,
  participation, sharing and the free flow of
  information and knowledge among members of the
  trusted communities
• Catering to the quality requirements of
  information and transaction processing systems
  and the realities of human behavior that just
  arent
• Fully describable, fully online, fully
  informative, fully accurate, or fully responsible
• Our intent is to foster shared understanding and
  learning
• We are trying to spur innovation, as well as
  organic or emergent behavior in the user
  communities and teams

Ref Winograd, Newman, Yim Including People
in CIM Designs
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The Collaborative Work Environment Features

• archived email forum
• Wiki a read-and-write web
• document repository/file sharing workspace
• Community of Practice (CoP) portal
• Fine-grain access and linking (purple numbers)
• Full-text search

• voice conferencing
• screen/application sharing
• instant messaging
• real-time chat session
• Optimized for distributed community and teamwork
• Platform neutral

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Some Current CIM3 Projects Pilots

• International Collaborative RD
• Millennium Project - State of the Future Index
  System Development
• AC/UNU-Millennium Project - hosting and
  collaboration support
• Digital Art Ontology - ltdaogt
• Open standards development
• ontolog Forum - an international forum on
  business ontologies
• NIST semantic distance workshop on ltinteropgt
• OASIS-UBL TC work/collaboration support
• eGov - ltsinegt, ltcolabgt, ltgov-cwegt
• Learning/Education
• Aragon Robotics Team - ltartgt
• Western Region Robotics Forum - an adjunct to the
  FIRST Robotics Competition initiative

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http//mp.cim3.net/
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http//colab.cim3.net/
The pilot and the sandbox for eGov CWEs
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A walk-through of the ltontologgt Community CWE

• The Discussion Forum
• The Wiki a readwrite website
• The File Workspace/Repository
• Best Practices
• Archived discussions
• Project HomePages
• Sharing documents and Resources
• Augmented Conference Calls
• Virtual Presentations Workshops
• Knowledge sharing, re-use, access exploration
• An open collaborative work environment

on tackling 'wicked problems' it's about
arriving at a shared commitment, with a shared
understanding, augmented by a shared display and
a facilitator. -- citing the
work by the IBIS people (Horst Rittle/Jeff
Conklin)
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CWE use cases Archived Discussions
ref http//ontolog.cim3.net/forum/ontolog-forum/
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CWE use cases wiki augmented meetings calls
ref http//ontolog.cim3.net/cgi-bin/wiki.pl?Meeti
ngsCalls
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CWE use cases shared document repository
ref http//ontolog.cim3.net/cgi-bin/wiki.pl?Confe
rence_Call_2004-01-08
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CWE use cases collective intelligence
ref http//art.cim3.net/cgi-bin/wiki.pl?Resources
Links
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An Organizational Form that the CWE aims at
Supporting
The Fishnet Organization
Source Institute for the Future Johansen, R.,
Swigart, R.  Upsizing the Individual in the
Downsized Organization
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References

• Doug Engelbart's Bootstrap Vision and Mission
• ontolog-forum http//ontolog.cim3.net/wiki/
• CWE Community http//community.cim3.net
• CIM3 ASP Product/Pricing Collaborative Work
  Environment Hosting
• More Information
• CIM Engineering, Inc.
• Peter P. Yim (bio) (cv)