Cross Country Road Trip: KP

1
Cross Country Road Trip KPs Adventures in
Innovations
HealthCare

• Chris McCarthy, MPH, MBA
• September 2007

2
The Innovation Consultancy

• In June 2003, Kaiser Permanente put together a
  small, inter-departmental team to assess and test
  the IDEO innovation methodology.
• In January 2006, this borrowed group officially
  becomes the consultancy
• 3 FTE
• Christi Zuber, Director
• Chris McCarthy, Specialist
• Scott Heisler, Specialist

PeriNatal 2003
Shift ? 2004
Bed Mgmt 2004
Med Admin 2007
2005
2006
Health Plan Hospital
The Innovation Consultancy
IT
Unions
Organizational Development
IDEO
3
The Sidney R Garfield Health Care Innovation
Center

• The Garfield Center is a simulated care
  delivery environment for testing new ideas and
  designs
• Located in San Leandro, CA near Oakland airport
• Based on experience from KPs first mock up
  facility in Anaheim, CA
• Resource for all KP regions, jointly funded by
  National Facilities Services KP-IT

4
Garfield Center Map
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Whitney Street
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6
17
11
19
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10
5
Main Entrance
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1
4
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2
4
9
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1 Main Entrance / Lobby 2 Meeting Rooms 3 Large Conference Room 4 - KP-IT/Biomed Technology Lab Areas 5 - Med/Surg Special Needs Patient Rooms 6 Inpatient Unit Core 7 Rapid Prototyping Area 8 Shipping Receiving 9 Telecom Equipment Room (TER) 10 Labor, Delivery, Recovery/Postpartum (LDR/LDRPP) 11 - Operating Room (OR) 12 Emergency Department (ED) Treatment 13 Future OR Equipment Showroom 14 - Home Environment 15 High Reliability Organization (HRO) Simulation 16 Outpatient Setting 17 Conference Rooms 18 Critical Care Negative Pressure Isolation Patient Rooms 19 Innovation Consultancy Work Space
5
The Innovation Learning Network

• The purpose of the Innovation Learning Network is
  to foster discussion on the methods and
  application of innovation/diffusion, ignite the
  transfer of ideas, and provide opportunities for
  inter-organizational collaboration.

6
A One Slide Case Study Medication Administration
ILN
ILN
ILN
ILN
THE INNOVATION CONSULTANCY
implementation
prototyping
field testing
brainstorming
storytelling
observations
W. Los Angeles
Hayward
So. Sacramento
They came up with over 400 ideas! Pharma
TV MedBed Self-Administration and/or Family
Administration Sacred Zones
GARFIELD CENTER
ILN