CAL POLY UNIVERSITY OMBUDS OFFICE GLENDA BROCK, PH.D. BUILDING 1 -106

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CAL POLY UNIVERSITY OMBUDS OFFICEGLENDA BROCK,
PH.D.BUILDING 1 -106
The road to daily happiness is not hard to find,
its what we do for others that brings us peace
of mind. Author Unknown
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Got problems!!!

• Not sure where to go?
• Which way to turn?

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CAL POLY POMONA UNIVERSITY OMBUDS OFFICE

• Are you behind the 8 ball?
• Do you feel like youre in a sinking boat?
• The Ombuds provides
• an accessible, independent, impartial, informal,
  and confidential resource to assist you in the
  resolution of your problems and conflicts.

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What exactly does an Ombuds do?

• Listens and discusses
• Provides options.  
• Answers questions. 
• Explains University policies and procedures. 
• Facilitates/mediates communication between
  people. 
• Steps to resolve problems.
• Provides trends or patterns of problems/complaints
  to the University President.

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Is there anything the Ombuds cannot do?

• The Ombuds WILL NOT
• Direct any University office to change a decision
• Offer legal advice
• Make decisions for you
• Have a stake in outcomes
• Be a part of any formal processes
• Advocate for any party to the dispute.

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When should I visit the Ombuds office?

• Go as soon as you feel there might be a problem.
• Need to discuss a sensitive question or issue.
• Feel you have been treated unfairly.
• Help in just getting things started.
• Situation requiring negotiation or facilitating
  communication. 
• Unsure which policies, procedures, or regulations
  apply.   
• When you are unsure of where to go or what
  options exist to solve a problem 

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Are there disputes the Ombuds Office does not
address?

• Disputes between members of the campus community
  and private individuals, such as, your
  significant-other, landlords, or parents.
• Disputes involving formal processes with unions,
  disciplinary offices, or legal suits.

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What will I gain by coming to the Ombuds Office?

• Insight into a complicated situation 
• A clearer perspective on your issue or concern 
• Enhanced ability to deal effectively with a
  problem 
• Identification and clarification of options 
• Effective communication skills to resolve
  interpersonal issues 

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What other services does the Ombuds Office
provide?

• Suggest changes in university policies and
  procedures 
• Provide workshops for faculty, students, and
  staff.

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What does confidentiality mean?

• Confidentiality of all dealings and
  communications with the office.
• Issues regarding any disclosures of public
  safety, such as danger to oneself or others may
  not be kept.
• Communications with the Ombuds is not a first
  step in a formal complaint to the University.
• The Ombuds does not communicate with attorneys or
  have any other involvement in the matter once
  legal steps have been initiated.

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Confidentiality

• No confidential or sensitive information is
  communicated by e-mail or voice mail.
• Confidentiality is maintained by the Ombuds and
  by you..

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COME TO THE OMBUDS OFFICEBuilding 1 - 106

• A Confidential, neutral, informal and independent
  resource for the Cal Poly Campus Community.
• Its better than complaining at the Fitness
  Center.