United States Army Finance Command A Field Operating Agency of the Assistant Secretary of the Army (Financial Management

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United States Army Financial Management Command
Department of the Army Banking Officer Defense
Credit Union Council MAJ Marocco Roberts DA
Banking Officer Marocco.roberts_at_us.army.mil Confer
ence Date Unclassified
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Agenda

• Major Accomplishments
• Challenges
• Contingency Banking Operations
• Way Forward
• Communication/Training Tools
• Questions

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Major Accomplishments

• IMCOM Support BLO/CULOs
• FMWRC Corporate Sponsorship Meeting
• OGC/OTJAG Legal Reviews (sponsorship)
• Training and Certification for FM Units
• Military Saves
• Camp Atterbury, IN Crane Federal Credit Union
  selected

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Challenges

• Oversight of BLO/CULO
• Met with IMCOM G8 Resource Manager BG Horlander
• Liaison officers appointed from RM/Comptroller
  office
• IMCOM accepts and supports role over BLO/CULO
• Information Paper to LTG Lynch to issue an OPORD
  to IMCOM Garrison Commanders on banking program
• Will brief Garrison Commanders on Banking Program
  during Pre-command Course
• Army will request POC at each of the six regions
  for oversight of the Garrison Liaison Officer
  functions
• IMCOM has additional oversight over FMWRC

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Challenges

• Sponsorship
• Chief of FMWRC Corporate Sponsorship Office and
  their lawyers support and understand DoD rules
  and regulations
• They support the on-base FIs
• This partnership along with IMCOM will help us
  identify and resolve solicitation/sponsorship
  issues (i.e., IHG Hotels and ATMs)
• Conducted reviews (legal) of cards and marketing
  materials used/distributed during drawings at
  sponsored events if materials are in question
  obtain a copy and submit to BLO/CULO
• Reports of possible issues should be immediately
  reported to the BLO/CULO and sponsorship
  coordinator

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Challenges

• Base Realignment and Closure
• DoD BRAC Memorandum pending OSD (C) legal review
• Base Closure All existing FIs cease operations
• Realignments Joint Basing
• Geographically Separated first right of refusal
  goes to FI on that base then to all authorized
  FIs (if necessary)
• Co-located all approved FIs are solicited to
  provide new requests for financial services or
  products
• Maintain only one BLO/CULO appointed by the base
  commander
• Governmental Agency Moves
• No FI on-base Do not automatically transfer
  with the agency Garrison Commander must request
  service
• Existing FI on-base Request by Garrison
  Commander for waiver from Army required

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Challenges

• Base Access
• DoD ID Card Policy and DFAS are working on
  standardize guidance for access procedures
• There should be one base access policy for all
  on-base FIs
• FIs should not have to pay for base access
• Research demonstrates the procedures and
  credentials are different at every base
• Most bases provide some vehicle decal for access
• Bases use various access systems (i.e., Rapid
  Gate) across the Army
• DoDFMR should be revised to include base access
  provisions

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Challenges

• Base Issues
• Outside vendor requested to provide ATMs to
  on-base lodging facilities (12 Installations)
  ceased operations
• Fort Detrick There was an Annex realigned to
  the Garrison CU on the Annex was grandfathered
• Fort Meade
• Commander received a request to continue
  providing support to a an agency that transferred
  to the base with an existing FI
• Financial counselor worked with CU to have NSF
  fees reversed
• Fort Belvoir 2008, waiver request for 1000.11
  exception, not supported by Army and OSD 2010
  request for a review and the original 2008
  decision was upheld by Army
• Fort McCoy ATM in operation was not provided by
  the on-base FI upon review, the CU declined to
  provide service
• Schofield Commander approved ATM construction
  by CU contractor versus DPW significant cost
  savings achieved

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Challenges

• Consumer The Army understands the challenges
  our on-base partners face in this economic
  climate
• Pending financial legislation may affect product
  services
• Reviewing financial education training
  programs MCFP, FMWRC, BT, AIT, BOLC-A
• Increase participation Savings Deposit Program
  Video
• Improve Military Saves participation
• Constantly updating Army offices on overdraft
  status
• Supported auto lenders inclusion into financial
  oversight
• Willingness to reform loan programs by on-base
  FIs
• Reviewed Exchange Extended Service Plan
  Agreements

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Contingency Banking Operations

• E-Commerce Vision Implementation and
  deployment of new technologies for processing
  banking/financial transactions in support of
  CONUS and deployed operations
• Major Programs
• EagleCash Stored Value Card (SVC) Kiosks
• EZpay Stored Value Card (Individual Entry
  Training)
• Paper Check Conversion Over the Counter (PCCOTC)
• U.S. Debit Card (USDC) (CONUS/OCONUS Agents)
• International Treasury Services (ITS.gov)
• Army Banking
• Support/assistance to deployed tactical finance
  on banking issues and
• local depository accounts
• Overseas Military Banking Program (OMBP)
• On-base financial institution arrangements

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Contingency Banking Operations
Deployed Environment
Imaging Checks
Basic Training
Funding Escort Agents
Better Use of New Technology
Increase Mission Time Increase Security Less Cash
to Issue Reduces Float Manpower cost
savings Increase Army Knowledge in
Technology Currency remains in the Treasury
CONUS/OMBPBanking
Self-Service Kiosks
EFT
"Service to Soldiers"
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Accomplished To Date
Program Processed
EZpay SVC 2.3M cards issued/618M loaded (Army 1.5M/377M)
EagleCash SVC 885k cards issued/2.8B loaded (Army 744k/2.6B)
Paper Check Conversion 3.2M checks 7.7B in valued
US Debit Card 2K cards issued 16M loaded
International Treasury Services 54K EFT transactions 6.7B in valued
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Contingency Banking Operations

• Theater (Jan Sep 10)
• US Dollar cash disbursements decreased from 125M
  to 36M per month
• Cash holding Authority decreased from 918M to
  299M (77)
• Cash shipments into theater for FY 10 from 635M
  to 132M
• Returned 34M in excess cash
• Iraqi bank branches increasing
• Vendor Payments via EFT were 97 in Afghanistan
  89 in Iraq (EFT to Iraq Banks 90 of total)
• Banks on Bases/ATMs Afghanistan 2 branches and
  20 ATM Iraq 10 Branches and 2 ATMs

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Way Forward

• On-base FI establish MOAs with Disbursing
  Officers Funding assistance for emergencies or
  missions
• FM Banking Program
• Expand banking in theater
• Formalize banking training (School House/Online)
• Changes in FM doctrine (FM 1-06)
• Improve Training with Industry Program
• Online and correspondence courses
• Training with National Providers
• Certification
• Improve relationships and Training
• Liaison Officers, IMCOM/Garrison Commanders,
  FMWRC and Other Agencies

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Communication/Training Tools
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Communication/Training Tools
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QUESTIONS Contact Information MAJ
Marocco Roberts Marocco.roberts_at_us.army.mil (703)6
93-2698