Active Listening Techniques - PowerPoint PPT Presentation
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Title: Active Listening Techniques
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Active ListeningTechniques
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Overview of Presentation
- What is active listening?
- Why do we practice it?
- How do we practice it?
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What is active listening?
- Active listening involves
- communicating verbally and nonverbally
- practicing uninterrupted listening
- restating the message
- observing the senders nonverbal signals
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Why practice active listening?
- Helps us understand others better
- Show others we respect them
- Allows us to receive accurate messages
- Enables us to respond appropriately
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How to practice active listening
- Physical environment
- Attending posture SOLER
- Listening skills
- Questioning skills
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Physical environment
- Ensure privacy
- Minimize interruptions
- Eliminate barriers
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Attending posture
- Nonverbal skill SOLER
- S squarely face person
- O use open posture
- L lean toward the person
- E use eye contact
- R relax, keep it natural
- According to Gerald Egan, author of the
supplement you read from the Skilled Helper A
Problem-Management Approach to Helping
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Listening skills
- Reflective statements get at the real meaning
- Nonverbal and verbal cues often conflict!
- Recognize nonverbal posture Its the real thing!
bored
overwhelmed
closed
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Questions skills
- Ask questionsnot too many
- Avoid why questions
- Ask open-end questions
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Summary of Presentation
- What is active listening?
- Why do we practice it?
- How do we practice it?
