Nonverbal

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5 Inter-Act, 12th Edition

Nonverbal
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Nonverbal Communication
Verbal Communication

• The words we use

• Bodily actions and vocal qualities that typically
  accompany a verbal message

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Characteristics of Nonverbal Communication

• Intentional or unintentional
• Primary
• Ambiguous
• Continuous
• Multichanneled

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Functions of Nonverbal Communication

• To provide information
• To regulate interaction
• To express or hide emotion and affect
• To present an image
• To express status, power, and control

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Regulate Interaction
Facial expressions or gestures that are used to
control or regulate the flow of a conversation
Microsoft Photo
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Express Emotion or Affect

• Facial expressions and gestures that augment the
  verbal expression of feelings

Microsoft Photo
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Types of Nonverbal Communication

• Body language
• Paralanguage
• Vocal interferences
• Spatial usage
• Self-presentation

Everything except words!
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Body Language Kinesics

• Eye contact
• Facial expressions
• Emoticons
• Gesture
• Posture
• Touch

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Body Language Touch

• Touching and being touched are essential to a
  healthy life
• Touch can communicate power, empathy,
  understanding

Microsoft Photo
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Paralanguage

• Pitch
• Volume
• Rate
• Quality
• Intonation

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Vocal Interferences

• Extraneous sounds or words that interrupt fluent
  speech
• uh, um
• you know, like
• Place markers
• Fillers

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Spatial Usage

• Informal space (proxemics)
• Intimate distance
• Personal distance
• Social distance
• Public distance
• Acoustic space
• Territory
• Artifacts

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Personal Space at Work

• Your office
• Your desk
• A table in the cafeteria where you sit regularly

Microsoft Photo
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Color Influences Communication
Yellow cheers and elevates moods
Red excites and stimulates
Blue comforts and soothes
In some cultures black suggests mourning
In some cultures white suggests purity
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Self-Presentation Cues

• Physical Appearance
• Race and gender
• Size and shape of body
• Clothing

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Self-Presentation

• What message do you wish to send with your choice
  of clothing and personal grooming?

Microsoft Photo
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Use of Time

• Chronemics
• Monochronic
• Polychronic
• Time Orientation
• Past
• Present
• Future

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Time

• How do we manage and react to others management
  of time?
• duration
• activity
• punctuality

Microsoft Photo
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Use of Scents

• Olfactory Communication through
• Perfume
• Cologne
• Aromatherapy
• Body odor

Microsoft Photo
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Cultural and Gender Variations

• Body language
• Paralanguage
• Space
• Self-presentation

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Nonverbal Signals
Vary from culture to culture
Microsoft Photo
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What does this symbol mean to you?

• In the United States it is a symbol for good job
• In Germany the number one
• In Japan the number five
• In Ghana an insult
• In Malaysia the thumb is used to point rather
  than a finger

-Atlantic Committee for the Olympic Games
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Improving Nonverbal Communication Skills

• When sending messages
• Be conscious of nonverbal behavior
• Be purposeful in use of nonverbals
• Make sure nonverbals are not distracting
• Match verbal and nonverbal communication
• Adapt to the situation

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Improving Nonverbal Communication Skills

• When receiving messages
• Dont automatically assume
• Consider gender, culture, and individual
  differences
• Pay attention to all aspects of nonverbal
  communication
• Use perception checking