Chapter Three: Listening - PowerPoint PPT Presentation

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Chapter Three: Listening

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Lecture by: Chris Ross The Importance of Listening Most studies show listening to be the most important communication skill in everyone s career Employment ... – PowerPoint PPT presentation

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Title: Chapter Three: Listening


1
Chapter Three Listening
  • Lecture by Chris Ross

2
The Importance of Listening
  • Most studies show listening to be the most
    important communication skill in everyones
    career
  • Employment interviews go better for those who
    listen more carefully
  • Ideal management skill listening

3
Assumptions about Listening
  • Faulty Assumption 1 Effective Communication is
    the Senders Responsibility.
  • The burden of effective communication is both the
    sender and receiver.
  • Faulty Assumption 2 Listening is Passive.
  • Listening can be exhausting, ask a therapist!
  • Faulty Assumption 3 Talking has More Advantages.
  • You might say too much or you may get off task.

4
Assumptions about Listening
  • Faulty Assumption 4 Listening is a Natural
    Ability
  • Remember listening and hearing are not the same
    thing.

5
Barriers to Effective Listening
  • Environmental barriers
  • Physiological barriers
  • Psychological barriers
  • Preoccupation
  • Message overload
  • Egocentrism
  • Ethnocentrism
  • Fear of appearing ignorant

6
Listening Styles
  • Relational Listening gt those who are most
    concerned with emotionally connecting with
    others.
  • Analytical Listening gt those who are
    interested/concerned about attending to the full
    message before coming to judgment.
  • Task-Oriented Listening gt inclined/most
    interested in getting the job done. Get to the
    point!
  • Critical Listening gt desire to evaluate messages.

7
Whats Your Listening Style?
  • Complete the self-assessment on page 67

8
Listening More Effectively
  • Mindless Listening gt occurs when we react to
    others messages automatically and routinely,
    without much investment.
  • Mindful Listening gt giving careful and
    thoughtful attention and responses to messages we
    are given.

9
Listening More Effectively
  • Listening to Understand
  • Withhold judgment
  • Talk and interrupt less
  • Ask questions
  • Paraphrase
  • Attend to nonverbal cues
  • Take notes

10
Listening More Effectively
  • Listening to Evaluate
  • Analyze the evidence
  • Examine emotional appeals

11
Class Activity
  • Develop a list of ways you could overcome the
    greatest barriers that prevent you from listening
    more effectively.

12
Class Activity
  • In a group, use the listening styles below to
    describe a specific work situation in which this
    style would be effective and one situation in
    which the style would probably not be
    appropriate. Be able to defend your answers.
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