Create the Knowledge Management Blueprint

1
Chapter 11

• Create the Knowledge Management Blueprint

2
How to produce new knowledge.

• integration of TK knowledge
• Integration across traditional boundaries

Idea
Solution
Refined Idea
usable Idea
3
KM system subcomponents

• Part 1. Repositories
• Part 2. Collaborative platforms
• Part 3. Networks
• Part 4. Culture

4
Integrating multiple knowledge repositories
Casual K
Declarative K
Procedural K

• concept
• definition
• assumption

• process
• sequence of events or activities

Context

• informal information
• Video clip
• notes
• conversation

Part 1. Repositories
5
Collaborative Filtering

• Active filtering (Users manually define filters)
• Automated filtering (Statistical algorithm)

Part 2. Collaborative platforms
6
Knowledge Management Application Functionality
capture explicit knowledge
sharing tacit knowledge
Part 2. Collaborative platforms
7
Knowledge Flow Model

• Centrifugal (???????????????)
• (??????????????????? ?????????????????????????
  ???????????????????????????????)
• Knowledge Author ???????????????
• Knowledge Consumer ?????????????
• Centripetal (Integrative KM Model)
• (??????????????????????????????
  ??????????????????????????????????????)

Part 2. Collaborative platforms
8
Centrifugal Design
Part 2. Collaborative platforms
9
Centripetal Design
Part 2. Collaborative platforms
10
Knowledge Interaction
11
7 layers KM Architecture
Part 3. Network
12
ArchitecturalComponents
Part 3. Network
13
Overall Architecture
Part 3. Network
14
Composite Enterprise
Part 3. Network
15
Build or Buy Decision
In-house development
In-house development with consulting support
16
Build or Buy Decision
Solution from consulting company
Development by end users themselves
Out-of-the-box solution
17
Build or Buy Decision
Off-the-shelf solution
Off-the-shelf solution integrated through an
intranet
18
User Interface Consideration
19
Network oriented view of KM system
20
KM and IT architecture
KMS
IT Infrastructure
21

• The end.