Troubleshooting: Steps 3 and 4 - PowerPoint PPT Presentation

1 / 17
About This Presentation
Title:

Troubleshooting: Steps 3 and 4

Description:

Troubleshooting: Steps 3 and 4 Aaron Ehrlich Daniel Dunevant Sergio Santiago Introduction Steps 3 and 4 of the problem solving process take place after the problem ... – PowerPoint PPT presentation

Number of Views:96
Avg rating:3.0/5.0
Slides: 18
Provided by: Hawk85
Category:

less

Transcript and Presenter's Notes

Title: Troubleshooting: Steps 3 and 4


1
Troubleshooting Steps 3 and 4
  • Aaron Ehrlich
  • Daniel Dunevant
  • Sergio Santiago

2
Introduction
  • Steps 3 and 4 of the problem solving process take
    place after the problem has been fully identified
    and defined.
  • Step 3 consists of considering possible causes
    Step 4 is the devising of a solution.
  • To compare Steps 3 and 4 with baking a cake for a
    birthday party

3
Step 3 Consider Possible Causes
  • Step 3 occurs after sufficient information about
    the problem has been collected in Step 2.
  • In the most basic terms, this step involves
    considering, based on the symptoms and other
    information you have collected, what could
    possibly be wrong with the system.

4
Step 3, continued
  • The goal of this step is to create a checklist of
    possible things that could have gone wrong to
    cause the problem, creating a a bank of causes to
    work with.
  • If the list goes on too long, Step 2 needs to be
    revisited for more information.

5
Step 4 Devise a Solution
  • The solution to a problem, once a likely cause
    has been determined, can usually be quickly
    devised, depending on the intricacy.
  • However, a technician should not be hasty to
    implement a solution before the problem has been
    completely identified.

6
Step 4, continued
  • Factors that need to be considered in devising a
    solution include
  • Making sure the selected cause is not just
    another symptom
  • Making the solution testable
  • Help or equipment that might be need to test the
    solution.
  • Also involved in this step is preparing to
    implement a solution
  • Save all network configurations
  • Prepare for a potential rollback

7
Conclusion
  • Steps 3 and 4 concern the actions that needs to
    be performed just prior to implementing a
    solution. After collecting information about the
    issue, these are the steps needed to begin
    troubleshooting it.

8
Quiz Time
  • Step 3 is mainly
  • Considering possible causes
  • Calming the client
  • Considering alternative solutions
  • Claiming the stakes

9
Quiz Time
  • Step 3 is mainly
  • Considering possible causes
  • Calming the client
  • Considering alternative solutions
  • Claiming the stakes

10
Quiz Time
  • The main goal of Step 3 is to
  • Make a birthday cake
  • Create a checklist of possible reasons for
    problems
  • Process the information
  • Devise a solution

11
Quiz Time
  • The main goal of Step 3 is to
  • Make a birthday cake
  • Create a checklist of possible reasons for
    problems
  • Process the information
  • Devise a solution

12
Quiz Time
  • You should return to Step 2 from Step 3 if
  • There are too many possible causes to be useful
  • A networking device fails
  • The devised solution does not succeed
  • There is too much information and it is
    overwhelming

13
Quiz Time
  • You should return to Step 2 from Step 3 if
  • There are too many possible causes to be useful
  • A networking device fails
  • The devised solution does not succeed
  • There is too much information and it is
    overwhelming

14
Quiz Time
  • Step 4 mainly consists of
  • Devising a possible solution and preparing to
    implement it
  • Gathering information and thinking of causes
  • Checking hardware malfunctioning and
    compatibility
  • Preparing the birthday cake for consumption

15
Quiz Time
  • Step 4 mainly consists of
  • Devising a possible solution
  • and preparing to implement it
  • Gathering information and thinking of causes
  • Checking hardware malfunctioning and
    compatibility
  • Preparing the birthday cake for consumption

16
Quiz Time
  • Good ways to prepare for implementing a solution
    are
  • Making sure all users are connected to the
    network
  • Configuring a backup server for the entire
    network
  • Backing up configurations and preparing for a
    rollback
  • Eating a nice slice of birthday cake

17
Quiz Time
  • Good ways to prepare for implementing a solution
    are
  • Making sure all users are connected to the
    network
  • Configuring a backup server for the entire
    network
  • Backing up configurations and preparing for a
    rollback
  • Eating a nice slice of birthday cake
Write a Comment
User Comments (0)
About PowerShow.com