IP and AltiGen

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IP and AltiGens Multimedia Call CenterThe First
Affordable Call Center for Small-Midsize Business
AltiGen Communications
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• Benefits of AltiGens IP Call Center
• Tightens the bond between businesses and
  customers
• AltiServ time-tested system maturity and
  architecture provides strong reliability
• Combined with Flextel carrier-grade chassis
  downtime virtually eliminated
• AltiGens integrated call center is the most
  affordable in its segment
• AltiGen resellers provide proper LAN engineering
  needs
• AltiGen provides the ability for third party
  applications such as Goldmine, ACT, Outlook to be
  tightly integrated

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• Benefits of AltiGens IP Call Center
• AltiGen is committed to open architecture and
  meeting most popular standards (H323 today)
• Web-based call centers provide close integration
  between Web displays, customer and agent- enables
  broad growth of e-commerce
• Integrated applications/management tools to
  handle voice and data online increase agent
  productivity
• IP centers can be distributed across geographic
  regions, home offices- anywhere in the world
• Linking call centers over IP backbone provides
  same services at multiple sites

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• AltiServ provides converged communications
• Lower cost of ownership
• Multi-media Call Center provides
• Common web interface to handle phone, email and
  web contacts
• Web chat, web page push, web call-back
• CTI- Info triggered by phone call (Screen Pop)
• Local and Remote IP extensions and agents
• One Number Access
• Multiple Offices over VoIP

PSTN
Net
IP Extension/ Remote Agent Anywhere!
Small to Low-end Midsize Market Solution
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Call Center Key Features

• Affordable, Integrated Contact Center for SMB
• Agent and Supervisory Interface
• 128 agent capacity per system recommended.
• Max of 192 agents per chassis depending on
  configuration
• Integrates Voice, Web push, web chat, etc
• Email integration- annotated voice on email
• CRM CTI integration- screen pop with Goldmine,
  ACT, Outlook (inbound/outbound)
• Works with IP phones or analog/digital or
  softphones

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Small Call Center Installation
AltiServ
PSTN
IP Network
Voice Recording Server
IP and/or Analog
IP Phones
Agents Supervisors
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AltiServs Value Added
Partners
Flextel Carrier-Grade Chassis
Novo Voice Recording Server
Compaq Server Partner
IVR Partner
IP/Analog Phone Partners
Goldmine,ACT, Outlook Integration
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Demo of Agent GUI Goldmine Record Pop
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Integrated Call-Center Features

• Expands AltiView to support Agents and
  Supervisors
• AltiAgent
• AltiSupervisor
• E-Commerce integration with web button - direct
  VoIP contact support
• 128 agents max per system
• Options
• IP Agents
• Barge-in and Monitor
• Ringing all phones
• No answer auto log out

• Remote IP extensions as members in local
  workgroups
• Agents or extensions can be Members of Multiple
  Workgroups
• Supports TAPI
• SDK Active-X based
• Custom Data Directed Routing
• 3rd Party or Custom Applications

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• AltiSupervisor Interfaces

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The Power of Networked IP
AltiServ
Router
LAN
LAN
Local Lines Voice T-1
DSL
DSL modem
AltiServ
IP extension Remote Call Center Agent
Router
LAN
Local Lines Voice T-1
Enables Virtual Call Center