How To Build a Successful Mentoring Program Using the The Elements of Effective Practice TM Mentor/National Mentoring Partnership, 2005

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How To Build a Successful Mentoring ProgramUsing
the The Elements of Effective Practice
TMMentor/National Mentoring Partnership, 2005

• Irma Orozco, APR
• CPS Energy Mentoring Matters Program Coordinator
• Oct. 22, 2009
• San Antonio, Texas

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Mentoring

• Mentoring is a structured and trusting
  relationship that brings young people together
  with caring individuals who offer guidance,
  support and encouragement aimed at developing the
  competence and character of the mentee.
• Source The Elements of Effective PracticeTM

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Mentoring Research

• Better School Attendance
• Better Chance of Going on to Higher Education
• Better Attitude toward School
• Less Drug and Alcohol Use
• Improved Social Attitudes and Relationships
• More Trusting Relationship and Better
  Communication with Parents
• Source Mentoring A Promising Strategy for Youth
  Development (Child Trends, 2002)

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Mentoring Needs Assessment

• Local Government
• United Way
• Communities In Schools
• Big Brothers Big Sisters
• U.S. Census Bureau Local Statistics
• Environmental Scanning

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EEP Design Parameter 1Mentee Selection

• Mentoring Need
• Age (8 -18)
• Gender
• Common Characteristics (Disabled, At-risk, Income
  Level, Particular Faith)

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EEP Design Parameter 2Mentor Recruitment
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EEP Design Parameter 3 Type of Mentoring Program

• 1 to 1 Mentoring
• Group Mentoring (1 to 4 ratio)
• Team Mentoring (1 to 4 ratio)
• Peer Mentoring
• E-Mentoring

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EEP Design Parameter 4Mentoring Program Structure

• Stand-alone Program?
• Part of an Existing Organization?
• Factors
• Start-Up Cost
• Duplication of Services
• Legal Liability
• Infrastructure (Personnel, Financial and
  Technology Systems)
• Funding

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EEP Design Parameter 5Nature of Mentoring
Relationship

• Character, Social Leadership Development
• School-to-Career
• Career Exploration
• Job/Life Skills
• Postsecondary Education/Internships
• Academic Success

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EEP Design Parameter 6Stakeholder Outcomes

• Mentees (School Retention Better Grades
  Enhanced Social Skills Heightened Career
  Awareness Higher Graduation Rates and College
  Entrance)
• Mentors (Job Satisfaction, Leadership and People
  Skills, Civic Pride)
• Sponsoring Organizations (Assistance with
  Mission)
• Businesses (Recognition, Corporate Citizenship
  Ranking)

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EEP Design Parameter 7 Mentoring Time

• During School
• After School
• During Mentors Work Hours
• Any Time (Monday Sunday)

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EEP Design Parameter 8Mentor/Mentee Relationship

• Quality Factors
• Frequency
• Duration
• Close Relationships
• EEP Standard
• (4 Hours a Month for a Year)

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EEP Design Parameter 9Mentoring Program Locations

• Faith Based
• School Based
• Workplace Based
•  Juvenile Corrections Facility
• Community Based
• Agency Based
• Online

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EEP Design Parameter 10Stakeholders and Promotion

• Stakeholders
• Advisory Group
• Management Team
• Mentors
• Mentees
• Partners (Agencies, Schools, Businesses, Chambers
  of Commerce)
• Parents/Caregivers
• (Media)
• (General Public)
• Marketing Plan (Quarterly or Yearly)

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EEP Design Parameter 11Evaluation

• Process Evaluation
• Mentor/Mentee Relationship Quality
• Outcome Evaluation
• Stakeholders
• Mentees
• Mentors
• School
• Sponsoring Agency
• Metrics
• Format
• Data Management
• Program Refinement

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EEP Design Parameter 12Case Management Protocol

• Regular Contact
• Avoid Conflict
• Improve Relationships
• Accomplish Goals

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Other Program Considerations

• Program Management
• Written Policies and Procedures
• Staff Training Development
• Financial Plan (Budget, Risk Management, Internal
  Controls, Funding)
• Timeline

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Bexar County San Antonio Needs Assessment

• 40 Dropout Rate
• 158,000 At-Risk Students
• 20 Poverty Rate
• 88th in Educational Attainment of 100 Cities

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Top Ten Critical Community Issues

• Business Growth
• Economic Development
• Education Literacy
• Environmental Issues
• Children Youth
• Job Training
• Job Creation
• Healthcare
• Elder Care
• Unemployment/Low Wages Income
• Source The Neighbor of Choice Report, 2005

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Mission (Why Your Program Exists)

• The CPS Energy Connecting The Dots Job
  Shadowing Program connects at-risk high school
  students with professional employees to explore
  career opportunities, widen the students
  horizons and encourage high school graduation and
  higher education.

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CTD Program EEP Parameters

• 38 At-Risk Students (14-18)
• 41 Employee Mentors
• 1 to 1 Mentoring
• Partnership (CIS-SA)
• Career Focus
• Outcomes (Heightened Career Awareness, College
  Readiness, High School Graduation, College
  Enrollment)
• Lunch Time
• 4-Year Commitment, 2½ hours per month
• Office and School Based
• Stakeholders (Mentees, Mentors, CIS-SA, Schools,
  CPS Energy)

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2009-10 CTD Student Goal (Broad-based Statements
That Follow Your Mission)

• To assist 10 Kennedy freshmen, 10 South San
  High School sophomores and 18 Edison High School
  sophomores, juniors and seniors in getting
  focused about future careers and pursuing higher
  education.

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CTD Student Objectives (Specific Targets to
Achieve a Goal)

• By May 2010, mentees will have improved college
  or higher education readiness knowledge and
  skills.
• By May 2010, 9th through 11th grade mentees will
  have chosen or updated their careers and will
  have developed two documents for their college
  portfolio.
• By May 2010, 12th grade students will have
  applied for higher education institutions and
  financial aid.

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CTD Process Evaluation

• CIS-SA Bi-weekly Mentee Monitoring (2007 -
  Present)
• CPS Energy Mentor Feedback Session (2007 -
  Present)
• CPS Energy Monthly Mentor Monitoring (2009-10)
• Meeting Frequency
• Content
• Quality of Relationship
• Support Training Needed
• Follow Up
• Participant Feedback (Interviews with CIS Case
  Managers, Business Liaison, School
  Administrators) (2009 -2010)

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Monitored Student Indicators

• School Enrollment
• Promotion
• Grades
• TAKS Tests
• Attendance

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CTD Outcome Evaluation

• Online Pre and Post Tests (2007 - Present)
• Students (Heightened Career Awareness College
  Readiness)
• Mentor (Improved Job Satisfaction)
• CIS Board and Staff Schools (Enhanced CPS
  Energy Corporate Citizenship Ranking)

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• Questions?
• Contact
• Irma Orozco
• 353-2490
• iorozco_at_cpsenergy.com