Presentation to Portfolio Committee on Home Affairs/SITA Relationship

1
Presentation to Portfolio Committee onHome
Affairs/SITA Relationship

• Moses Mtimunye
• 14 November 2007

2
Discussion Points

• Background Information
• SITUATIONAL ANALYSIS
• SITA DHA Relationship
• Information Technology Challenges
• Security on Official Documents
• Conclusion

3
Background

• The Department of Home Affairs is the custodian
  of information pertaining to the identity of all
  persons
• Citizens
• Temporary visitors
• Permanent residents
• Asylum seekers
• Refugees, etc.
• The DHA issues various enabling documents
• Certificates (births, marriages deaths)
• Travel documents (passports, visas, etc.)
• Permits (travel, work, etc.)
• Identification documents

4
Background, (cont.)

• Main processes of the DHA have to do with
  collection of information (applications) and
  dissemination of information (issuing of
  documents) through
• A national network of offices and branches
• Foreign missions
• Mobile units
• Other agencies where applicable (e.g. SAPO)
• The mandate of DHA is (among other things) to
  maintain the integrity of the state and to
  facilitate citizen access to their rights as
  enshrined in the constitution through
• Issuing of relevant enabling documents to
  deserving persons
• Movement control of persons coming into or
  leaving the Republic
• Safeguarding the democracy through maintenance of
  a national population register and a voters roll

5
Background - Applications Environment

• DHA has over 36 applications. 10 of these are
  considered major or critical
• National Population Register (NPR)
• Passport System
• Home Affairs National Identification System
• Electronic Document Management System
• Movement Control System
• Visa System
• Refugee System
• Basic Accounting System (BAS)
• Personnel and Salary System (PERSAL)
• The Logistics Management System (LOGIS)
• Networks
• LAN Environment is Outsourced to third parties
• DHA used SITAs shared WAN

An application is a program or group of programs
designed to deliver business functionality to end
users
6
SITUATION ANALYSIS

• Current DG still getting to grips with the
  challenges of the department.
• Current GITO looking into Information and
  Communication Technology Challenges.
• Adoption of Portfolio Management for initiatives
  grouping prioritization
• Sporting Events planned for 2010 and 2009 places
  challenges on the department.
• Rebuilding confidence in the Integrity of
  Documents coming out of the department.

7
SITA-DHA Relationship

• 2004/2005 To Present
• Home Affairs Portfolio Committee Intervention
  brought closer
• Cordial Relationship Built. Situation is better
  with current DG.
• SITA has standing invitation to Departmental ICT
  Strategic Planning
• Collaboration in Execution of Key Projects

8
SITA-DHA Relationship,

• Current Collaboration
• Mandatory Services
• Transversal Applications Hosting
• Comprehensive Printing Services
• Key Projects and Services
• DHA-DFA Foreign mission project
• Desk Top Support
• Disaster Recovery
• Track n Trace (SMS Portion)
• Potential Collaboration
• WAN Upgrade (p)
• ePassport Interface (p)
• Server Consolidation and Hosting (p)
• Other Innovative solutions e.g. WHOAMI, Banks
  Interface for added payment options,

9
Financial Value of Relationship

• REVENUES
• FY 04/05 - R 186,615,525.57
• FY 05/06 - R 26,818,692.72
• FY 06/07 - R 87,173,201.38
• FY 07/08 R 67,451,296.00
• Value of Opportunities
• WAN upgrade - R 100,000,000.00
• Other - R 11,000,000.00
• Technology Migration strategies
• ePassport System Development
• Consolidated Hosting

10
Challenges
Dimension Key Findings Recommendations
Application Architecture Applications may not be meeting business requirements Deteriorating/Ageing Applications Failing applications need to be addressed immediately Initiate application fixes, upgrades and renewals
Information Architecture The lack of sharing information between systems creates a difficult process for a single view of person, family trees, movements of persons and creates duplicate records in multiple systems Data quality, correctness and duplicate records is an issue and risk which allows fraudulent transactions Improve data integration Data needs to be purified immediately Information architecture and governance needs to be implemented
Technology Architecture Heterogeneous technology footprint Un-managed environment Stabilise and standardise information services and then drive improvement Implement a risk management and disaster recovery business continuity plan Implement standards, policies and procedures
IT-related Business Process Shortage of ICT skills and capacity Less than optimal ICT business processes Build the correct capacity of the right people, and manage performance Formalise and manage IT-related business processes Implement service level management (SLAs and OLAs)
Source (1) MISP Deliverable 2006 - DHA Current
IT Assessment.ppt (2) Interviews IS Department,
Civics and NIB Business (3) Diagnostic Assessment
11
Involvement on Key Documents

• SITA Prints
• ID Document, Temporary Passports and Refugee
  Certificates.
• Measures to Build in Integrity into documents
• Bar Coding and Serialisation (BUT)
• Need for faster adoption of Digital Identity
  Management technologies (Smart Cards, Biometrics,
  PKI, etc)
• ID Printing and Handling Processes
• Three-Key Process
• Ordering And Receiving of ID Documents
• ID-Document Issue Control
• Printing and Handling
• Daily ID- Quality Control

12
CONCLUSION

• DG comes in highly regarded and respected
• Current GITO is well respected in ICT industry
• There is a need for adoption of Portfolio
  Management discipline that will
• Review and Prioritisation of Projects such as-
• Electronic Document Management System
• Electronic Identification System
• Modernisation of Legacy Applications
• Who am I on Line
• Query and Feedback systems (Track n Trace)
• Virtual Private Network
• Service Management Centre
• Consolidation of Hosted Environment
• SITA is ready/willing to support DHA turnaround.
• Engagement at the correct levels are happening.

13
Thank You.