Karen Beaman CEOFounder, Jeitosa Group International Kelvin Gray Director of Sales Support, Workday

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Karen BeamanCEO/Founder, Jeitosa Group
International Kelvin GrayDirector of Sales
Support, Workday
Web Services and SOA Impact Within the HCM
Marketplace
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Todays Agenda

• Challenges with Enterprise Applications
• Web Services to the Rescue
• Service Oriented Architecture (SOA)
• Web Services/SOA Driving Business Models
• Impact Within the HCM Marketplace

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Enterprise Applications

• State of the CIO survey
• The number-one technology concern of CIOs has
  been integration since the surveys began in 2002.
• CIO Magazine, September 2005

State of the CIO survey IT Too expensive, too
slow and too inflexible - caused by
integration CIO Magazine, September 2005
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Application Integration Simplistic View
Bolt-ons
Self-service
Payroll
HCM
Finance
Recruiting
Performance
CRM
Supply Chain
How many interfaces? n(n 1) or
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Application Integration - Reality
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Usual Suspect
A typical Global 2000 company has 30 to 50
enterprise applications and spends 25 to 40 of
its information technology (IT) budget on
application integration. Source CSC
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Web Services to the Rescue

• What are Web services?
• Distributed business applications, accessible via
  the internet. Web services adhere to common
  standards and protocols that give applications
  the ability to communicate with each other to
  complete business processes.

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Web Services - Alphabet Soup
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Web Services What?
Web Services Examples

• Employee
• Address Validation
• Transfer Employee
• Promote Employee
• Terminate Employee
• End Contract

• Applicant
• Get All Applicants
• Create Applicant
• Find Applicant
• Update Applicant
• Evaluate Applicant
• Qualify Applicant
• Hire Employee

• Organization
• Create Geographic Org
• Create Supervisory Org
• Request Open Position
• Request Headcount

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Web Services So What?

• Why all the hype? Ive heard these claims
  before.
• Whats different?
• Widely accepted standards

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A View of Enterprise Applications
Traditional Monolithic HCM Applications
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A Better View of Enterprise Applications
Web service-enabled HCM Applications
Traditional Monolithic HCM Applications
Keep it simple
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Flexible Business Processes
Collect Applications
Post Job to Co Website
Post Job Specification
Create Job Specification
Create Job Requisition
Select Candidate
Assess Candidates
Conduct Interviews
Contact Candidates
Filter Candidates
Extend Offer
Budget Check
Authorize New Hire
Background Check
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Flexible Business Processes
Post Job Specification
Create Job Specification
Authorize New Hire
Budget Check
Create Job Requisition
Contact Candidates
Background Check
Filter Candidates
Collect Applications
Post Job to Co Website
Extend Offer
Select Candidate
Assess Candidates
Conduct Interviews
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Web Services - Adoption Deployment
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Service-Oriented Architecture (SOA)
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SOA

• Framework for connecting collections of services
• Adds process to function

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Loose Coupling vs. Tight Coupling
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Modern SOA Technology Architecture
GOVERNANCE
GLOBAL
CROSS-BOUNDARY
SECURITY
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Management Issues

• Exception management
• Billing and metering for internal charge backs,
  and external pay for usage
• Performance management for tuning issues

• Security of the services to ensure authorized
  access only
• Quality of Service (QoS) is in place to meet
  service-level agreements
• Availability of services
• Visibility of services

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Web Services/SOA Driving Business Models
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The Impact on SaaS

• Havent we been here before - The ASP Model
• Software as a Service Whats Different?
• Integration standards
• Multi-tenancy
• Vendor viability
• Issues
• Security
• Data protection laws
• Application integration there is still work to
  do
• The Management View
• Core competencies
• Pay-as-you-realize-value

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Impact Within the HCM Marketplace
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Evolution in Technology
Todays Technology Environment Web 2.0
Yesterdays Technology Platform Web 1.0
versus
Environment
Hardwired / Monolithic
Web Services / SOA
Componentized / OO
SQL / Relational
Development
Customization / Coding
Composition / Orchestration
Implementation
Perpetual License
Pricing/Delivery
On Demand / SaaS
Integrated / Extended Network
Business Perspective
Standalone / Within 4 Walls
Business Effectiveness
Primary Value
Process Efficiency
Economic Focus
Return on Investment
Total Cost of Ownership
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Evolution in the Business Environment
Todays Business Imperative Work 2.0
Yesterdays Business Agenda Work 1.0
versus
Automation
Back Office
Everyone
Business Events
Transactions
System of Record
Hierarchical
Collaborative
Organization
Episodic / Serial
Rate of Change
Constant / Simultaneous
Tacit Knowledge
Business Perspective
Skills Expertise
People Assets
Primary Value
Physical Assets
Economic Focus
Bottom Line
Top Line
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Evolution in the Workforce
Todays Human Capital People
Yesterdays Human Resource Labor
versus
Organization
Departmentally Focused
Externally Focused
Mobile / Virtual
Brick and Mortar
Work Place
Consistent / Constant
Divergent / Sporadic
Work Style
Homogeneous
World View
Global, Multi-cultural
People as Asset
Business Perspective
Labor as Expense
Performance Accountability
Primary Value
Process Efficiency
Economic Focus
Company-for-Life
All-About-Me
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Evolution in Human Resource Systems
Todays HCM Suite HCMS
Yesterdays HRIS Application HRIS
versus
Functionality
Payroll Benefits
Competencies Performance
At the Core
An Afterthought
Global
Regulatory Compliance
Comprehensive Framework
Governance
Reporting / Analytics
Business Output
Embedded Intelligence
Business Partner
Business Perspective
Gatekeeper
Quality / Performance
Primary Value
Efficiency / Costs
Economic Focus
Efficient Records Automation
Effective Talent Management
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What do Web Services Mean for HR

• Business Agility through Business Process
  Management (BPM), provides a way to flexibly
  change and extend service offerings,
• Systems Agility business agility requires
  systems agility, making change/configuration
  intrinsic to the systems architecture.
• OnDemand enables a hosted platform that
  continuously improves functionality without
  installing patches or impacting interfaces
• Business Intelligence encapsulates
  intelligence, embedding real-time analytics and
  performance management
• Collaboration provides the ability to link
  distributed and diverse systems, devices, and
  providers across space and time
• Efficiency componentized architecture and
  reusability lowers total of cost of ownership

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Thank You!

• Karen Beaman
• karen.beaman_at_jeitosa.com

Kelvin Gray kelvin.gray_at_workday.com