Balanced Scorecard System Development for IT Department

1
?????????????????????????????????????????????????
????
Balanced Scorecard System Developmentfor IT
Department
????????????? ??.??.??????? ????????? ???????
??.??????? ????????? ????????????? ?.?.??????
????????????? ???????? ??????????? ??????
???????????? 48653190
2
Contents
??????????
??????????????????????????????
?????????
????????????????
????????????
????????????
????????????????
???????????????
Demo
??????????????????
3
??????????

• ???????? Balanced Scorecard
• ???????????????? 1992 ??? Robert S. Kaplan ???
  David P. Norton ??????????????????????????????????
  ?????????????????????? ???????????????????????????
  ??? ?????????????? 4 ?????? ??????????????????????
  ??????????????????????????????????????????

4
????? Balanced Scorecard ??? Robert S. Kaplan
??? David P. Norton
?????????? ??????????????? Balanced
Scorecard,1/2546 ???? 19
5
???????????????????

• ?????? ASK (??????) ??????????????????????????????
  ?????? ??????
• ??????????????
• ???????????????????
• ?????????
• ?????????????????

6
????????????
7
??????????????
Financial Perspective
Increase revenue
Customer Perspective
Customer
Internal Perspective
Innovation
Good operation and service
Learning Growth Perspective
Employee Productivity
Employee Retention
Competence Development
Climate of action
8
???????????????? (1)

• Balanced Scorecard Mark Graham Brown
  ????????????????????? Automated Balanced
  Scorecard ??????
• ??????????????????????????????????????????????????
  ???
• ??????????????????????????????????????
• ?????? Drill down ?????????????????????????????
  ??????????????????????????????????????????
• ????????????? Balanced Scorecard
  ?????????????????????? ???????????????????????????
  ???????????

9
???????????????? (2)

• ??????????????????????????? Balanced Scorecard
  ?????????????????

10
????????????

• ?????????????????????????????????????????(Balanced
  Scorecard)
• ????????????????? ????????????????????????????????
  ?????????
• ?????????????????????????????????????????

11
???????????????????
- ?????? KPI
- ?????????????????????????????????????????
12
???????????????????

• ?????????????????????? Balanced Scorecard
  ??????????????
• ???????????????????????????
• ?????????????????????????????????????
• ?????????????????????????????????????
• ???????????????????????????????????
  ???????????????????????
• ???????????????????????????????????????????????
• ????????????????????????
• ??????????????????????????????????????????????????
  ????????? ????????????????????????????????????????
  ?????? ??????????????????????????????

13
??????????????????????????????
14
??????????????????

• ????????? Balanced Scorecard ???? Web Based
  Application
• ?????????????????????????????????? Balanced
  Scorecard
• ??????????????????????????????

15
????????????????????

• ???? Balanced Scorecard ???? Web Based
  Application
• ???????????????????????????????????????????
  ?????????????? Excel???????????????????????
• ??????????????????????????????????????????????
  ?????????????????????????????????????????????
  (cause and effect relationship)
• ??????????? KPI ??????????????????? Threshold
  ???????????????????????
• ???????????????????????????????????? ???????
• ??????????????????????????? Balanced Scorecard
  ?????????????????????????????????
  ????????????????????????
• ?????????????????????????????????
  ???????????????????????????????????

16
??????????????????????????????

• Microsoft Visual Studio .NET 2005
  ?????????????????
• Oracle 9i Database Enterprise Edition
  ????????????????
• Microsoft Word 2003,Microsoft Excel 2003,Visio
  2003 ???????????????????

17
Balanced Scorecard System(1)

• ??????????????????????? 3 ???? ???
• ???????? Balanced Scorecard (Balanced Scorecard
  Developer)
• ????????????????? ???????????? ????????? ????????
  
• ??????????????????????????????????????????????????
  ?
• ?????????????? ???????????? ????????? ????????
  ?????????????????????????
• ??????? Balanced Scorecard (Balanced Scorecard
  Owner)
• ??????????????????????????????????
• ??????????????????????????????????????
• ??????????????????????????????????????????????????
  

18
Balanced Scorecard System(2)

• ??????????? (Administrator)
• ??????????????????????????????????????
• ????????????????????????????????????????
• ??????????????????????????????????????????????????
  ??????????????

19
Balanced Scorecard System (3)
??????? Balanced Scorecard Developer
???????????????????????????
????????????????? (Perspective)
???????????????????????????????
20
Balanced Scorecard System (4)
??????????????????????? (objective)
??????????????????????
21
Balanced Scorecard System (5)
????????????????? (Measure) ??????????????????????
????????????????????????????
?????????? ???????????
???????????????????????? ?????????
22
Balanced Scorecard System (6)
??????????????????????????????????
23
Balanced Scorecard System (6)
????????????????? (Strategy Map)
???????????????????????? ???????????????????
????????????????
24
Balanced Scorecard System (7)
??????? Balanced Scorecard Owner
???????????????????????????
??????????????????? (Action Plan)
25
Balanced Scorecard System (8)
?????????????????????????????? (Action Comment)
26
Balanced Scorecard System (10)
???????????? (Report) ????????????????
??????????????????????????? ??????????????????????
????
27
Balanced Scorecard System (11)
???????????????????????????????????????
28
Balanced Scorecard System (12)
??????????????????????????????????????????????????
??????
29
Balanced Scorecard System (13)
?????????????????????????????
?????????
30
Balanced Scorecard System (14)
????????????????????????????????????
31
Balanced Scorecard System (15)
??????? Administrator ???????????????????????????
????????????????????????????
32
Balanced Scorecard System (16)
?????????????????????????????????
???????? Text File
33
Balanced Scorecard System (16)
?????????????????????????????????????
34
???????????? (1)

• ???????????????????????????????? Balanced
  Scorecard ???? ????????????????? 1 ??
  ???????????????????????????????
• ??????????????????????????? (??????????????)
• ????????????????????????????? (??????????????)
• ??????????????????????????????????????????????????
  ???????? User Acceptance Test (UAT)
• ????????????????????????????? 5 ??
• ???????????????????????????????

35
????????????(2)

• ???????????????????????
• ?????????????????????????? ???????????????????????
  ??????????????????????????? Requirement
  ?????????????????
• ????????????????????????? 4 ??????
• ???????????????????????????????????????
• ??????????????????????????????????????????????????
  ??????
• ?????????????????????????????
• ???????????????????????????

36
???????????????? (1)

• ???? Balanced Scorecard ???????? ???????????
  ??????
• ???????????????????????????
• ????????????????????????????????? ???
  ?????????????????????
• ??????????????????????????????????????????????????
  ????????????????????????
• ?????????????????????? ??? ??? ???

37
????????????????(2)

• ???? Balanced Scorecard ???????? ?????????????
  ??????
• ?????????????????????????????????????????????
  ?????????????? ??????????????????????????????????
  ???????????????????????????????????????????
• ??????????????????????????????????????????????????
  ? ??????????? ????????????????????????????????????
  

38
????????????????(3)

• ???? Balanced Scorecard ????????
  ????????????????? ??????
• ????????????????????????????? ????????????????????
  ??????????????????????????????????????????????????
  ?????????????????????????????
• ??????????????????????????????????????????
  ?????????????
• ?????????????????????????????????????????????

39

• DEMO

40
?????????????

• ?????? ???????????? ???. Strategy Maps ROBERT S.
  KAPLAN ,???????? 1/2547
• ?????? ????????????,??.????????? ?????????? ???.
  ???????? Balanced Scorecard,???????? 1/2546
• http//www.cognos.com/products/cognos8businessinte
  lligence/scorecarding.html
• ictc.doae.go.th/prompt/governCIO/5.Dr.Wachara.ppt
• www.pasuonline.net
• http//www.balancedscorecard.org/

41
Thank You !
42
Internal Perspective (1)
43
Internal Perspective (2)
44
Learning and Growth Perspective (1)
45
Learning and Growth Perspective (2)
46
Learning and Growth Perspective (3)
47
Learning and Growth Perspective (4)
48
Reports

• ?????????????????
• ???????????????????????????????????????
• ??????????????????????????????????????????????????
  ???
• ?????????????????????????????
• ?????????????????????????????????

49
(No Transcript)
50
???????????????????
- ???????????????????
- ????????????
51
?????????????????????????????????????
- ???????????????????
52
????????????????????
- ????????????
53
????????????????????