Presenter: Michael Carlin

1
Infrastructure and Support Services

• Presenter Michael Carlin
• mikec_at_umbc.edu

2
Upgrading Our Business Systems and IT
Infrastructure

• Computer monitoring system (NetSaint) by Fall
  2001 to monitor key systems proactively
  http//netsaint.sourceforge.net
• Continue upgrades to building networks to support
  Internet2 service levels required for streaming
  video and faculty research
• Gigabit to each building, 10/100 to the desktop
• Provide dual routing paths from each building for
  redundancy and greater reliability
• Active Directory infrastructure for Windows 2000
  migration with delivery to OIT labs for Fall 2001

3
Enhancing our Support Services and Web Site

• Extend McAfee antivirus to campus during summer
  2001 utilizing new McAfee server
• Develop new Remedy interface for OIT and the
  campus during summer 2001 to facilitate
  multi-departmental use.
• Have had great success with Communication
  Services using Remedy to streamline ethernet jack
  survey process
• Prepares UMBC for a distributed support model
  which will be needed as new initiatives like
  PeopleSoft come online

4
Enhancing our Support Services and Web
Site(continued)

• Creation of online community for Resnet students
  to foster communication between students that
  have a need with those that have the knowledge
  and experience
• Reorganizing help desk
• Add four (4) additional full-time graduate
  students for phone/walk-in support allowing for
  full-time staffing until 1000pm
• Move Ops into ECS019 to merge with help desk
• Add a technical lead position to be a liaison to
  SANs and point person on technical issues as they
  arise.
• Focus staff on specific functional areas to
  increase proficiency and customer satisfaction.
• Creation of a web support position to focus on
  OIT web page content based on customer needs

5
Implementing the Assured Access to Computing
Initiative

• Continued wireless deployment in library, ECS,
  and Commons will provide easy access to network
  for students, faculty and staff
• Provide support of new wireless laptops for
  Faculty, Staff and Students
• Upgrade Westhills apartments to ethernet
• Assured Access Leasing Program
• Leasing IBMs at 25/semester to students with the
  greatest financial need beginning in August 2001
• Distribute up to 120 IBMs

6
Develop Research Infrastructure to Promote
Graduate Enrollment and Research

• Upgrade existing services to meet continued
  demand for computation (e.g. disk space,
  processing machines etc.)
• Expand computational environment to augment
  Titan with additional resources (e.g. Gridware by
  Sun which allows utilization of unused
  processors)
• Computer Replacement Initiative (July 2001)
• Replacing 350-400 departmental staff and lab
  machines which are below PIII 333MHz
• Machines will be setup with Windows 2000 and
  McAfee to aid in the Novell to Windows 2000 and
  Norton to McAfee migrations

7
Conclusion

• Questions or Comments?