Presentation Roadmap

1
Presentation Roadmap

• Foreword
• Key Elements
• Our perception
• KM Strategy
• justification
• The Case of the Radiopharmacy Center of IPEN
• Methodology
• Process Knowledge Analysis
• Representation
• Cartography
• Criticity Analysis

2
Presentation Roadmap

• The Case of the Radiopharmacy Center of IPEN
  (cont.)
• Suggested Actions
• Human issues
• Communities of Practice
• Ideas
• Discussion and Potential, if fostered by IAEA.

3
Criticity Analysis - Criteria
Criteria
Vulnerability
Relevance
Technical Content
Strategy Fitness
Scarcity
Difficulty to get Proficiency
Ability to get and Share
Quality, volume and complexity
Importance to the strategic goals of the
organization
Difficulty to get proficient Professionals or to
form them
Inherent difficulties related to context, people
and form of repository
Refers to the availability of this knowledge
inside or in the market
4
Criticity Analysis - Procedure
Questionnaires Interview roadmaps
Questionnaire application Interaction with
knowledge actors
Classification Criteria Analysis Results
Presentation Discussion with knowledge actors
Target group criteria choice
5
Criticity Analysis - Procedure

• Target group selection criteria
• leadership, functional responsability
• Knowledge areas proficiency
• Experience
• Known among the peers.
• Numerical criteria
• three point scale (0, 1.5, 3)
• relevance average of content and strategy
  evaluations
• vulnerability average of acquisition, ability
  to share and scarcity
• critical those that received at least one maximum
  grade and the (r v) averages are at least equal
  or higher than 1.5

6
Critical Knowledge Domains - Production
Technology Axis (average results)
(A) Cyclotron target preparation (B) Reactor
target preparation (C) Impurity segregation (D)
Labeling (E) Pharmaceuticals synthesis (F)
Reagent sets preparation (G) Lyophilization (H)
Rec. / Proc. Mo-99 (i) Columns preparation.
7
Crit. Knowledge Domains - Production Technology
(sample of detailed results)
8
Crit. Knowledge Domains - Production Technology
(sample of detailed results)
9
Critical Knowledge Domains - Special Processes
Axis (average results)
(A) Clean room preparation (B) Contamination
control
10
Crit. Knowledge Domains - Special Processes
(sample of detailed results)
11
Crit. Knowledge Domains - Special Processes
(sample of detailed results)
12
Some of the Suggested KM Initiatives

• A K-Data base (image sound) with critical
  peculiarities of processes
• A K-Data base of problems solutions extracted
  from the the NCT system
• Program RC teaching RC a barrier breaking
  initiative - periodic short meetings and
  mentorships
• Virtual communities of practice

13
Some of the Suggested KM Initiatives

• A KM oriented functional development program
• Organizational Memory
• A more proactive client extranet
• A Knowledge portal.

14
Suggested KM Initiatives - Details

• A K-Data base (image sound)
• Despite the very detailed work instructions,
  there are a few activities which are impossible
  to have just a written description that will make
  them assuredly reproducible. Sometimes they are
  not even considered to be very noble and just
  one or two persons have mastered the skills to
  perform them. Usually vacation of those persons
  cause big problems. A video oral presentation
  of those persons performing and describing the
  critical points or peculiarities of these
  activities, that could be streamed through the
  intranet would save a lot of problems. In the
  Radiopharmacy center, the synthesis of
  pharmaceuticals is an example of such activity

15
Suggested KM Initiatives - Details

• Program RC teaching RC
• Changing profile from research to production
  minded, caused the previously abundant research
  seminars to disappear. The openness typical of
  researchers is still a common trace of todays
  culture, so people will share knowledge if you
  ask the right question at the right time. To
  learn the newcomers have to be smart pullers of
  information. People is usually to busy with
  production items, auditings, controls and so on.
  Opportunities to disseminate and push information
  are becoming more and more scarce. A time space
  for a vibrant internal capacity sharing, through
  short seminars and story telling should be
  re-invented. Mentorship also should be use for
  this purpose, specially because there is kind of
  generation gap in this center and the older
  knowledgeable persons are getting close to
  retirement.

16
Suggested KM Initiatives - Details

• Virtual communities of practice
• There was a lot of resonance to this suggestion,
  because everybody felt that this is a natural way
  of solving common problems and share knowledge.

17
Some Human Issues and Communities of Practice

• KM is about many things, but certainly it is more
  about peopleware than about hardware or
  software
• Discussing with the knowledge actors of the RC,
  suggestions easier to implement and less
  dependent of new or sophisticated systems were
  the choices of what to begin with
• That is why communities of practice can mean a
  lot to KM

18
Some Human Issues and Communities of Practice

• It is true that information is an important
  vehicle to knowledge, but it has to encapsulated
  in trust
• So data bases are only useful to KM if people
  trust what is inside and are motivated to use
  them
• On the other hand knowledge lives in communities
  (people usually trust their peers), therefore it
  may be a good approach to develop communities of
  practice for key strategic domains and use
  technology to support the work of communities

19
Defining Communities of Practice (Etienne Wenger)
20
Reflection on Communities of Practice for your
Case (adapted from Etienne Wenger)

• Think about a community
• What domains would be important to members and to
  your organization?
• What are the qualities of relationships, roles,
  and identities that make it into a community?
• How well defined is its practice? How much does
  practice development mean to members?
• What would be the levering effect of the IAEA
  fostering a community?