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Housekeeping

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59% of the world's wealth would belong to 6 people ... Watch out for inappropriate laughter. Have the listener repeat what you have said ... – PowerPoint PPT presentation

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Title: Housekeeping


1
Housekeeping Diversity
2
If The World Were 100 People
  • How many people would be?
  • Asian
  • European
  • N S American
  • African
  • Female
  • Male
  • Non-white
  • White

57 21 14 8 52 48 70 30
3
If The World Were 100 People
  • There would be
  • 59 of the world's wealth would belong to 6
    people
  • and all 6 would be citizens of the United States
  • 80 would live in substandard housing
  • 70 would be unable to read
  • 50 would suffer from malnutrition
  • Only 1 would have a college education
  • and only 1 would have a computer

4
Workforce Diversity
  • Of the 21 million new jobs expected to open
    through the year 2006, 85 percent are projected
    to be filled by women and minorities.
  • Between 1988 and 2000 only 15 percent of the
    people entering the workforce were American-born
    white males. In 1987 it was 48 percent.
  • In 2000, 2/3rds of new workers were women. 

5
Title VII of the Civil Rights Act of 1964
  • Prohibits discrimination based upon
  • Race
  • Color
  • Sex
  • Religion
  • National Origin
  • Unlawful to discriminate with respect to hiring,
    termination, compensation, conditions,
    privileges, or terms of employment,

6
U.S. Hotel Workers (2000)
  • Women
  • Non-white
  • Immigrants
  • No High School Diploma
  • Under Age 25

57.9 45.6 28.4
24.0 21.8
7
Line-level Employees in theU.S. Lodging Industry
(1997)
  • Asian Pacific Islander 7.3
  • Black, not of Hispanic origin 22.3
  • Hispanic 23.9
  • American Indian .9
  • White, not Hispanic origin 45.6
  • Female 58.3

8
Managerial Employees in theU.S. Lodging Industry
(1997)
  • Asian Pacific Islander 4.3
  • Black, not of Hispanic origin 8.6
  • Hispanic 7.0
  • American Indian .2
  • White, not Hispanic origin 75.8
  • Female 43.8

9
Difficulties Finding Staff
  • Poor Work Ethic
  • - Call in
  • - No call/No show
  • - Quit when receive tax refund
  • Illiteracy
  • Language
  • - Need bi-lingual supervisors
  • - Communication issues

10
Have You Been Understood?
  • Be wary of a lack of interruptions
  • Notice efforts to change the subject
  • Note the complete absence of questions
  • Watch out for inappropriate laughter
  • Have the listener repeat what you have said
  • Observe the listener's behavior body language

11
Communication
  • Nonverbal communication
  • Expressed in words 7
  • Vocal inflections 38
  • Facial expressions posture 55

12
Motivating Retaining Housekeepers
  • Treat with respect be fair consistent
  • MBWA
  • Incentive programs
  • Vacuum giveaway, inspections, score cards
  • Flexible work schedules
  • Education and training
  • Increased wages and benefits
  • Child care
  • Transportation
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