Focus on the Customer

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Focus on the Customer

• Building a Customer-Focused
• School Nutrition Program

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Customer Service

• A combination of product, price, presentation,
  support, information, and delivery that has value
  to the customer.

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Lesson 1 Course Overview

• The child is the primary customer.
• All members of the school nutrition team (SNT)
  are involved.
• How to build a customer-focused program.
• Customer service is the key.

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Questions

• What do you expect of a salesperson when you are
  the customer?
• What should children expect of school nutrition
  personnel when they are customers of the
  cafeteria?

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BLT 2003Starting Line
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Major Focus Areas

• The child is the primary customer of the school
  nutrition program.
• Customer service is the key to customer
  satisfaction and effective programs.
• How to build a customer-focused school nutrition
  program.

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Lesson Topics

• Lesson 2 Know the Customer
• Lesson 3 Customer Service is the Key
• Lesson 4 Responsibility for Customer Service
• Lesson 5 Rate Your Customer Service
• Lesson 6 Achieve Customer Satisfaction
• Lesson 7 Plan a Customer-Focused Program

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• Where weve been today...
• Where were going next...
• While were apart...
• See you next time!

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