Expectation Conflict Model

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Expectation Conflict Model

• By Monika Byrd
• Phi Theta Kappa International Honor Society
• Director of Leadership Development Programs
• Adapted from the work of John Savage, Linda
  Nelson, and others

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Expectation Model
Information/Expectations
Commitment
Stability/Productivity
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Disruption of Expectations (poll-taking,
score-keeping to validate and affirm)
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What did I expect? What did I do? Was it fair?
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Information/Expectations
Pinches happen more often during change and
transition periods