Standard Procedures of Safety Management for Recreational Facilities in Tourist and Amusement Areas

1
Standard Procedures of Safety Management for
Recreational Facilities in Tourist and Amusement
Areas Sponsor Ministry of Transportation and
Communications Co-sponsor
Tourism Bureau, Forestry Bureau
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Briefing Content

• 1.Background
• 2.Actual Status
• 3.Problems Analysis
• 4.Policy Set-up and Recommendations
• 5.Standard Operational Procedures
• 6.Supervision and Monitor Network
• 7.Designated Goals and Future Outlook

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I. Background
4
II. Actual Status
5
2.2 Relevant regulations(1/7)

• Laws
• Tourism development act
• Disaster relief law
• Fire rescue law
• Emergency medical care law
• Forest law
• National Parks law
• Social aid law
• Railroad for special purpose of the railway law

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2.2 Relevant regulations(2/7)

• Government decree/governance regulations
• Management regulations for tourism/recreation
  industry
• Emergency rescue guidelines
• Management guidelines for establishing recreation
  sites in forests
• Guidelines for supporting regional forest
  management/operation in national parks/scenic
  areas
• Guidelines for setup of central rescue reporting
• Guidelines for setup of disaster relief rescue
  committee in Executive Yuan

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2.2 Relevant regulations(3/7)

• Governance regulations-operational guidelines
• Regulations for the operation of emergency
  communication
• Tourism Bureau guidelines for the operation of
  emergency response communication
• Operational guidelines by Alishan National Park
  Management Office under Tourism Bureau for
  emergency communication of disaster rescue
• Guidelines for evaluating the operation and
  safety management in tourist and recreation areas
  
• Operational guidelines for national disaster
  responding center

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2.2 Relevant regulations(4/7)

• Governance regulations-operational guidelines
• Guidelines for health-care organizations/public
  health agencies managing emergency care during
  major accidents
• Guidelines to all agencies in the Executive Yuan
  for handling press release of an accident
• Major emergency incidents by the health bureau of
  Chiayi County
• Department of Transportation guidelines for
  supporting local governments responding to
  traffic emergencies on road
• Operational guidelines for rescue team responding
  to traffic accident on road  

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2.2 Relevant regulations(5/7)

• Governance ordinance Operational procedures
• Operational procedures for the Alishan train
  before take-off
• Operational procedures for running the Alishan
  trains
• Operational procedures for maintenance of Alishan
  railroad
• Operational procedures for input of forest trains
  at the station

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2.2 Relevant regulations(6/7)

• Governance rules inspection rules
• Inspection rules for the professional skills and
  physical health of train conductors
• Inspection rules for train-car maintenance and
  repair
• Rules for railways maintenance

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2.2 Relevant regulations(7/7)

• Plans
• Plans for rescue work in road traffic accidents
• Basic plan for disaster relief and rescue

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Table 3. Categories of laws for assumed
scenarios(1/4)

• Sequence-Operation of emergency alert and
  reporting
• Legal Basis-Regulations for emergency alert
  operation
• Scenario Rules and Feasibility Analysis
• Scale A accident (e.g., traffic accidents of rail
  or auto, calamities or tourist incidents
  involving more than 10 deaths and injuries)
• Report to Executive Yuan and its Disaster Relief
  Rescue Committee
• Report from the Fire alert system
• Report from the alert system of the agencies in
  charge of the accident

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Table 3. Categories of laws for assumed
scenarios(2/4)

• Sequence-Operation of the emergency response
  Center
• Legal Basis-
• Disaster relief rescue regulations
• Operational guidelines of the national disaster
  responding center
• Scenario Rules and Feasibility Analysis
• Establish a national disaster responding center
  (for auto accidents involving an estimate of 15
  deaths, injuries, and missing individuals.)
• The Department of Transportation is in charge of
  assigning relevant agencies or units to assist
  rescue work

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Table 3. Categories of laws for assumed
scenarios(3/4)

• Sequence-Operation of emergency medical care
• Legal Basis-
• Regulations for emergency medical care
• Operational guidelines for public health
  agencies/health-care organizations handling
  emergency care of large number of injuries
• Scenario Rules and Feasibility Analysis
• Of emergency medical care for large number of
  victims (e.g., a single incident or disaster
  involving more than 15 injured individuals.)
• Set up an emergency response committee for
  incidents with significant number of victims

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Table 3. Categories of laws for assumed
scenarios(4/4)

• Sequence-Operation of press communication
• Legal Basis-Standards for the Executive Yuan
  agencies responding to media requests regarding
  hazardous incidents
• Scenario Rules and Feasibility Analysis
• Of major road accidents
• Set up news briefing center
• Set up three layers of alert (active service
  alert, media alert, and general alert)

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3.Problems Analysis(1/2)

• Tourist/recreational resources are classified
  under different agencies. If often causes
  confusion over the administrative system and
  responsibilities in charge of safety management
  of tourist and recreation areas.
• Integrating current safety inspection categories
  of tourism and recreation.
• Creating a professional system of safety
  inspection and supervision.

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3.Problems Analysis(2/2)

• Insufficient resources for emergency medical care
  and inadequate responding capability in remote
  areas.
• Aerial rescuing system needs to be strengthened.
• Enhancing safety management and improving the
  disasters rescuers capability in mountain areas.

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4.Policy Setup and Recommendations (1/2)

• Establish clear lines of responsibilities for
  directly involved agencies to manage public
  safety in their jurisdictions.
• Set up system of control and inspection.
• The supervisory process should be objective, in
  order to bolster recreational safety management.
• The department of health should conduct a
  cross-board review of the current health care
  system in remote mountain areas for better
  management of health care resources, which should
  be supported with efforts from the Tourism Bureau
  for added result.

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4.Policy Setup and Recommendations (2/2)

• National Parks Office should establish network
  with area large hospitals or public health
  agencies.
• To strengthen the inspection system, managing
  agencies should amend the managerial issues
  based on reviews and regulations.
• Increase equipment and facilities for aerial
  rescue
• Inspect and overhaul hangars for helicopters.

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5.Standard Operational Procedures

• 5.1Disaster prevention
• 5.2Emergency response
• 5.3Post-incident investigation and review

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5.1Disaster Prevention

• 5.1.1Safety Inspection System and Regulations
• Regulatory Basis
• Evaluation guidelines for management and safety
  control of tourist and recreation areas
• Management regulation for the tourist and
  recreation industry and management measures for
  forestry recreation areas
• Evaluation guidelines for safety maintenance of
  facilities and public hygiene in national parks.
• Comprehensive evaluation plans to assess national
  parks management and operation

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Table 4. Safety inspection agencies in charge of
recreational facilities in tourist (1/3)

• Unit in Charge Tourist/Recreation Sites
• Ministry of Interior National parks,
  metropolitan parks,historical sites
• Ministry of Economic Affairs Recreation sites
  affiliated with reservoirs or water areas
• Ministry of Education University
  experimental Forests (Forest recreation sites)
• Council of Agriculture, Executive Yuan
• Forest recreation areas, resort farms,
  recreational fisheries

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Table 4. Safety inspection agencies in charge of
recreational facilities in tourist (2/3)

• Council of Aboriginal Affairs Aboriginal
  cultural attraction sites
• Cultural Construction Council, Executive Yuan
• Centers for arts and cultural performances
• National Council on Physical Fitness and sports,
  Executive Yuan Golf courses, sports centers
• Forestry Bureau, Executive Yuan Forest
  recreation areas
• Agricultural Assistance Office, Executive Yuan
• Resort farms

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Table 4. Safety inspection agencies in charge of
recreational facilities in tourist (3/3)

• Fishery Bureau, Executive Yuan Recreational
  Fisheries
• Vocational Assistance Commission for Retired
  Servicemen, Executive Yuan Tourist areas in
  forests owned by the Commission
• Tourism Bureau, Ministry of Transportation
• Designated national scenic areas,
  tourist/recreation sites
• Special municipality, county, city governments
• Specified scenic areas in jurisdiction, tourist
  areas, beaches
• and reaction areas, as well as supporting
  national
• agencies in inspection missions

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5.1.3Prevention of train wreck in the Alishan
Forest Park
Safety management of the Alishan forest rail
train
Management and supervision system
Railroad design and planning
Emergency response measures
Maintenance and repair of parts and equipment
Information exchange network
Instructional training for staff
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5..2.1Assumed scenarios
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(No Transcript)
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5.2 Emergency response
Accident detection and accident reporting
Required information
Decision making process
Start off emergency rescue network
Action plan
Post-incident actions and management
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1. Accident detection and accident reporting

• Fire rescue alert system
• Alert system of agencies in charge of the area
  where the accident occurs

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Figure 3 Emergency accident/disaster alert
system
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Figure 3 Emergency accident/disaster alert
system
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Table 5 First stage of emergency response
actions (1/10)

• Ministry of Interior
• Required information-
• Receive emergency alert from local government
  using the fire alert system
• decision-making process-
• Contact various agencies following the
  regulations for emergency alert and reporting
  operation.
• action plan
• Report the disaster and responding measures
  Take immediate action to record the accident and
  help the train wreck victim

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Table 5 First stage of emergency response
actions (2/10)

• National Search and Rescue Center
• Required information-
• Receive disaster alert from agencies in charge
  of the accident Receive emergency alert from
  the National Fire Agency Receive request for
  aerial rescue
• decision-making process-
• Rescuing officers study and evaluate the
  extent of disaster
• action plan
• Request the air force in ChiaYi to dispatch a
  rescue team

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Table 5 First stage of emergency response
actions (3/10)

• Council of Agriculture
• Required information-
• Receive disaster alert from agencies in charge
  of the accident Receive emergency alert from
  the Fire Bureau
• decision-making process-
• Contact Forestry Management Office and the
  local government Compile disaster profile and
  monitor progress of rescue work
• action plan
• Prepare to start the emergency rescue network

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Table 5 First stage of emergency response
actions (4/10)

• Ministry of Transportation and Communication
• Required information-
• Receive disaster alert from agencies in
  charge of the accident Receive emergency alert
  from the National Fire Agency
• decision-making process-
• Contact the Council of Agriculture to
  ascertain the actual status of disaster Evaluate
  the level of rescue needed
• action plan
• Request Taiwan Railway Station to prepare for
  rescue support Request Alishan Scenic Area
  Office to offer support Request Central Highway
  Bureau to dispatch the Alishan engineering group
  to conduct traffic diversion

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Table 5 First stage of emergency response
actions (5/10)

• National Health Administration
• Required information-
• Receive disaster alert from agencies in
  charge of the accident Receive emergency alert
  from the National Fire Agency
• decision-making process-
• Contact the Council of Agriculture to
  ascertain actual status of disaster Evaluate the
  level of rescue needed
• action plan
• Prepare to start the emergency medical care
  system

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Table 5 First stage of emergency response
actions (6/10)

• Government Information Office
• Required information-
• Receive disaster alert from agencies in charge
  of the accident Receive emergency alert from
  the National Fire Agency Continue the 24-hour
  media watch
• decision-making process-
• Inform citizens of government rescue measures
  Prevent media personnel from interfering with
  rescue work
• action plan
• Coordinate media agencies to collect news
  information Help the spokesperson to contact
  journalists for press conference Assist in
  setting up news center, and designate a staff
  member to issue news release

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Table 5 First stage of emergency response
actions (7/10)

• Ministry of Justice
• Required information-
• Receive disaster alert from agencies in
  charge of the accident Receive emergency alert
  from the Fire Agency
• decision-making process-
• Contact the Council of Agriculture Evaluate
  the level of rescue needed
• action plan

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Table 5 First stage of emergency response
actions (8/10)

• Ministry of Defense
• Required information-
• Receive information about the emergency
• decision-making process-
• Request to verify its veracity Evaluate the
  support for rescue needed
• action plan
• Contact troops stationed in the mountain to be
  organized

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Table 5 First stage of emergency response
actions (9/10)

• Local Government (Fire Department)
• Required information-
• Local fire department receives emergency
  calls from citizens
• decision-making process-
• Contact and report to involved agencies of
  all levels, following the emergency reporting
  guidelines.
• action plan
• Alishan Fire Station dispatches rescue trucks
  and demolishing equipment to the accident site
  Request support from local police, volunteer fire
  brigade, and search and rescue groups Report to
  the rescue commanding center in the Fire
  Department Implement first-level surveillance to
  reroute people out of the mountain area.

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Table 5 First stage of emergency response
actions (10/10)

• ChiaYi Forest District Office
• Required information-
• Receive information of disaster from the
  railway station staff on duty Ascertain
  information about the location, casualties and
  injuries, as well as the supporting agencies
  involved in rescue work
• decision-making process-
• Contact the Council of Agriculture Evaluate
  the level of rescue needed
• action plan
• Start the emergency rescue commanding system
  of the Alishan forest railway to handle rescue
  work Report to related agencies

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2. Start the Emergency Rescue Network
On-site commanding crew
Alishan forest railway Emergency rescue
command system
ChiaYi Forest District Office
Fire rescue dispatch team
Salvage team
ChiaYi County Government
Communications team
Ministry of Transportation and Communications
Medical team
Supply team
Other related agencies
News team
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Table 6 Second stage of emergency response
(1/10)

• Ministry of Interior
• Required information-
• Casualties and injuries at the disaster site
  Progress of rescue work Emergency response
  measures
• decision-making process-
• Assess, manage, or support the rescue work
  Preserve evidences at the accident scene
  Evaluate the accuracy of rescue information
• action plan
• Set up National Fire Agency emergency
  response team Set up National Police Agency
  emergency response team Report progress of
  rescue work Supervise the accident scene till
  the prosecutor arrives

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Table 6 Second stage of emergency response
(2/10)

• National Search and Rescue Center
• Required information-
• Casualties and injuries at the disaster site
  Progress of rescue work Emergency response
  measures
• decision-making process-
• Confirm helicopter landing sites, map out the
  route Affirm the number of people to be
  transported, location, and the extent of injuries
  
• action plan
• Deploy the air force rescue unit, the
  Seagulls squadron, air police, and air fire
  fighting team Coordinate medical information and
  support the air ambulance and local emergency
  medical care network

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Table 6 Second stage of emergency response
(3/10)

• Council of Agriculture
• Required information-
• All emergency units provide information about
  the disaster and rescue work
• decision-making process-
• Investigate and compile disaster report
• action plan
• Set up the emergency response unit

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Table 6 Second stage of emergency response
(4/10)

• Ministry of Transportation and Communication
• Required information-
• Casualties and injuries at the disaster site
  Progress of rescue work Emergency response
  measures
• decision-making process-
• Decide on setting up the disaster relief
  rescue office depending on the extent of damage
  Assess the amount of support to be needed
• action plan
• Set up the disaster relief rescue office
  Contact various agencies to staff the disaster
  response office Coordinate the emergency rescue,
  salvage, and repair operation

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Table 6 Second stage of emergency response
(5/10)

• National Health Administration
• Required information-
• Casualties and injuries at the disaster site
  Progress of rescue work Emergency response
  measures
• decision-making process-
• Assist in integrating medical resources
• action plan
• Start off emergency medical care system
  Organize supply of medicine and medical equipment
  for the accident scene supervise emergency care
  at the scene, and coordinate medical aid from
  cross the region

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Table 6 Second stage of emergency response
(6/10)

• Government Information Office
• Required information-
• Casualties and injuries at the disaster site
  Progress of rescue work Emergency response
  measures
• decision-making process-
• Coordinate with the disaster relief rescue
  office to put together guidelines for news
  communication Monitor news report regarding the
  incident
• action plan
• Hold regular press conference to give details
  on the disaster rescue operation and answer
  questions

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Table 6 Second stage of emergency response
(7/10)

• Ministry of Justice
• Required information-
• Casualties and injuries at the disaster
  scene Progress of rescue work Emergency
  response measures
• decision-making process-
• Coordinate with the disaster relief rescue
  office to draft accident liabilities and conduct
  forensic investigation
• action plan
• Proceed to the accident scene to investigate
  liabilities Conduct forensic inspection

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Table 6 Second stage of emergency response
(8/10)

• Ministry of Defense
• Required information-
• Casualties and injuries at the disaster
  scene Progress of rescue work Emergency
  response measures
• decision-making process-
• Assess support to be needed, provide
  paramedical support, supply support and traffic
  control support in the area
• action plan
• Organize and start emergency response unit to
  be ready for rescue mission at command Dispatch
  a liaison officer to the disaster relief rescue
  office

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Table 6 Second stage of emergency response
(9/10)

• Local Government (Fire Department)
• Required information-
• Casualties and injuries at the disaster
  scene Progress of rescue work Emergency
  response measures
• decision-making process-
• Compile and report casualty statistics
  assess the aid needed for rescue
• action plan
• Set up the local emergency response unit
  with government professional to staff all
  functions The public health office establishes
  a disaster relief center to help the injured and
  organizes the case files for daily medical report
  to national health organizations Conduct
  environmental control at the scene of accident

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Table 6 Second stage of emergency response
(10/10)

• ChiaYi Forest District Office
• Required information-
• Casualties and injuries at the disaster
  site Progress of rescue work Emergency response
  measures
• decision-making process-
• Affirm the details of the accident
  Maintain contact involved units for support
• action plan
• Set up the commanding unit, investigation
  unit, salvage unit, liaison unit, news unit,
  coordination unit, and medical unit at the
  accident scene for rescue operation Take
  command from the disaster relief rescue office
  once its set up

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3 Post-Incident Activities

• Agencies involved

Council of Agriculture , Executive Yuan
Government Information Office, Executive Yuan
Department of Health, Executive Yuan
Ministry of Transportation and Communications
Ministry of Justice
ChiaYi City Government
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Table 7 Third stage of emergency response
operation (1/10)

• Ministry of Interior
• Required information-
• Accident scene is under control all injured
  have been rescued
• decision-making process-
• Complete sectional missions
• action plan
• Disband the National Fire Agency emergency
  response unit Disband the National Police Agency
  emergency response unit

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Table 7 Third stage of emergency response
operation (2/10)

• National Search and Rescue Center
• Required information-
• Accident scene is under control all injured
  have been rescued
• decision-making process-
• Complete sectional missions
• action plan
• Wait at command to reorganize

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Table 7 Third stage of emergency response
operation (3/10)

• Council of Agriculture
• Required information-
• Accident scene is under control The injured
  have all been cared for Conduct post-incident
  cleanup Coordinate compensations
• decision-making process-
• Organize and compile disaster report Remove
  the partial or total surveillance
• action plan
• Disband the emergency response team

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Table 7 Third stage of emergency response
operation (4/10)

• Ministry of Transportation and Communication
• Required information-
• Accident scene is under control all injured
  have been rescued
• decision-making process-
• Complete sectional missions
• action plan
• Disband the national disaster relief and
  rescue center Examine together with experts from
  the railway safety committee and conduct
  test-runs before resuming train service Set up
  post-accident management unit Hold press
  conference to outline the incident and its
  damages Manage the details of reparations for
  the dead and the injured

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Table 7 Third stage of emergency response
operation (5/10)

• National Health Administration
• Required information-
• Accident scene is under control all injured
  have been rescued
• decision-making process-
• Complete sectional missions
• action plan
• Disband the emergency response unit
  reconfirm the number of deaths and injuries
  Continue with post-incident care Supervise
  post-incident cleanup for public hygiene in the
  environment

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Table 7 Third stage of emergency response
operation (6/10)

• Government Information Office
• Required information-
• Accident scene is under control all injured
  have been rescued
• decision-making process-
• Provide press release Monitor the
  post-accident news development
• action plan
• Hold press conference to outline the accident
  and damages Provide timely report on
  post-accident appraisals

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Table 7 Third stage of emergency response
operation (7/10)

• Ministry of Justice
• Required information-
• Experts report on the incident The records
  of maintenance and repair procedures prior to the
  take-off
• decision-making process-
• Verify human negligence identify the party
  liable for the accident
• action plan
• Conduct forensic study of the dead victims
  Investigate the cause of accident and parties
  involved Inspect the accident scene Pursue
  legal responsibilities in the case

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Table 7 Third stage of emergency response
operation (8/10)

• Ministry of Defense
• Required information-
• Accident scene is under control all injured
  have been rescued
• decision-making process-
• Complete sectional missions
• action plan
• Disband the emergency response unit

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Table 7 Third stage of emergency response
operation (9/10)

• Local Government
• Required information-
• Accident scene is under control all injured
  have been rescued
• decision-making process-
• Complete sectional missions
• action plan
• Compile and report casualty statistics from
  all hospitals involved Coordinate corpse
  placement and memorial activities Remove traffic
  control Assist in cleanup of damaged traffic
  facilities and of road surface

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Table 7 Third stage of emergency response
operation (10/10)

• ChiaYi Forest District Office
• Required information-
• Accident scene is under control all injured
  have been rescued
• decision-making process-
• Assess losses deaths and injuries Conduct
  post-accident investigation and review Assist in
  reparations
• action plan
• Proceed with reconstruction of the
  recreation area Assist in the improvement of
  safety inspection and management

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5.3Post Incident Investigation and Review (1/2)

• 1. Railway engineering system maintenance and
  inspection
• 2. Strengthen the inspection of standard
  operational procedures

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5.3Post Incident Investigation and Review (1/2)

• 3. Review of emergency rescue plan
• Review the reporting mechanism
• Review the lines of responsibilities in rescue
  command
• Strengthen rescue capability and measures for
  reporting the injured
• Investigate and have available hangars or
  helicopters
• Reinforce aerial rescue facilities
• Finalize guidelines for news communication

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6. Set up Supervisory and Inspection Mechanism

• 6.1Supervision process
• 6.2Regulatory basis
• 6.3Content for inspection

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6.2Regulatory Basis

• Department of Transportation implementation plan
  for supervision of railways for special purposes
• Management rules for building forest recreation
  parks
• Inspection plan for Alishan forest railroad
  tracks
• Inspection plan for Alishan forest railways
• Management regulations for tourism and recreation
  industry
• Inspection guidelines for operation and safety
  management of tourism and recreation industry

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6.3Content for Inspection

• 6.3.1Inspection of Alishan forest railroad tracks
  
• 6.3.2 Inspection of Alishan forest railways

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6.3.1Inspection of Alishan forest railroad tracks
(1/2)

• Areas for inspection

Engineering safety
Mechanical safety
Functional safety
Areas for inspection
General safety
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6.3.1Inspection of Alishan forest railroad tracks
(2/2)

• Operational Flowchart
• General inspection
• Self-inspection
• Periodic inspection
• Annual inspection

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6.3.2Inspection of Alishan Forest Railways

• Operational Flowchart
• Daily check
• Monthly inspection
• Quarterly inspection
• Annual inspection
• Impromptu inspection

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7.Designated Goals and Future Outlooks
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For short-term goals (1/3)

• Review the reporting mechanism
• Update emergency phone directories in all
  departments
• Finalize guidelines for news communication and
  set up a news coordination center
• Clearly define agencies in charge of tourist
  resources to ensure effective safety inspection
  and rescue system in tourism /recreation industry
• Heads of agencies should collaborate through
  networking and regular communication to promote
  effective management of tourist resources in
  their respective jurisdictions.

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For short-term goals(2/3)

• Proceed with current inspection of operational
  management, safety control, and emergency rescue
• Finalize the Emergency Medical Care Law to
  divide the state into areas of emergency care and
  set up paramedic teams (with at least one
  ambulance and 7 paramedics).
• Hospitals with trauma centers, after receiving
  large number of victims, should report the
  patients information to public health
  organizations and should continue to update
  information while receiving more accident
  victims.

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For short-term goals(3/3)

• On occasions of extended holidays or major
  activities, more qualified medical staff should
  be requested of local health offices or
  hospitals.
• Staff, including guides and conservation rangers,
  should attend the EMTI training offered by the
  department of health to ensure tourists safety.

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For mid-term goals(1/2)

• Review the implementation and commanding
  authority of disaster response by the disaster
  prevention law.
• Strengthen the supporting aerial rescue
  facilities.
• Coordinate with agencies such as the National
  Fire Agency and Health Agency to promote a
  complete network of emergency medical care and
  the training of emergency care skills.

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For mid-term goals(2/2)

• Tourism/recreation managing agencies should
  coordinate with local hospitals or health
  agencies to set up communication network.
• To buttress the supervision system, related
  agencies should amend the areas in question based
  on the review and applicable guidelines.

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For long-term goals

• Review and reorganize resources for air rescue,
  evaluating the rescue operation of the aerial
  police brigade and the aerial fire brigade.
• The health agencies of special municipalities,
  counties and cities should, based on No. 30 of
  Emergency Medical Care Act, draw up operational
  measures and procedures for the rescue and care
  of large number of injured victims, prepare plan
  for cross-region support, and hold regular
  exercises for practice.