Alternative Dispute Resolution

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Alternative Dispute Resolution
Training
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CONFLICT INEVITABLE
IS
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Conflict happens when two or more people disagree
about SOMETHING
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Causes of Conflict

• Performance Evaluations
• Promotions
• Job Assignments
• Work Environment
• Work Schedule
• Lack of Communication
• Personality Clashes
• Behavior

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Benefits of Resolving Conflict

• Opens Communication
• Resolves Misunderstandings
• Win-Win Outcome
• Increase Productivity
• Reduce Stress
• Increase Cooperation

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HOW
do
YOU
handle
?
CONFLICT
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Methods of Dealing with Conflict

• Avoidance Approach
• Position
• Power
• Rights
• Interest Based (Collaborative Problem Solving)
  Approach
• Feeling of Fairness
• Mutual Agreements
• Creates Better Understanding and Respect
• Improved Future Relationships

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How to Manage Conflict
Personally

• Positive Communication
• Creativity
• Flexibility
• Honesty
• Listen

Or use
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How to Manage Conflict
The Department of the Navy
ADR Program
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What is ADR?
Alternative Dispute Resolution includes any
procedure which is used in lieu of a formal
process or litigation to resolve conflicts and
issues in controversy, including but not limited
to, peer review, partnering, conciliation,
facilitation, mediation, etc.
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Why Use ADR?

• Program Administration
• Navy Certified Mediator
• No Rights Waived
• Timely, Quick, Efficient
• Improve Future Work Relationships
• Voluntary
• Negotiate Your Own Settlement
• Ethical Standards

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Who Uses ADR?

• Peer to Peer
• Employee to Supervisor
• Group
• Supervisor to Employee
• Manager to Manager
• Multi-Party

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DON ADR Vision Strategy
VISION A DON that uses ADR to the maximum
extent practicable for issues in controversy.
(SECNAV 5800.13a, para. 7.a.)
STRATEGY Provide ADR legal counsel, training,
practical assistance to activities, and help
develop local ADR systems. (SECNAV 5800.13a,
para. 8.c.)
http//www.adr.navy.mil
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What is Navys ADR Method?
The preferred ADR method used by DEPARTMENT OF
THE NAVY
Mediation
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What is Mediation?
Mediation is a dispute resolution process in
which an impartial third party facilitates
discussions between the parties in an effort to
create a mutually agreed upon resolution of the
matters in dispute.
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When Can Mediation Be Used?

• Administrative Grievances
• EEO Complaints
• NSPS Reconsideration
• Workplace Issues
• Collective Bargaining
• Negotiated Grievances
• Unfair Labor Practices
• Merit System Promotion Board
• Office of Special Counsel

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How Does the Mediation Process Work?

• Convener / Intake
• Mediators Opening Comments
• Opening Comments by Participants
• Joint discussion to develop issues and seek
• settlement options
• Caucus (confidential discussion)
• Reconvene to explore everyones option
• Draft resolution agreement
• Closure
• Evaluation

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The most basic of all human needs is the need
to understand and be understood.
Ralph NicholsDale Carnegie