Chapter 5 Employee Involvement

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Chapter 5Employee Involvement
Dr. Abdul Aziz A. Bubshait

• CEM-515
• Construction Quality Assurance

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Out Line

• Motivation
• Empowerment
• Team Building
• Team Training
• Performance Appraisal
• Recognition and Award
• Unions and Employee Involvement
• Benefits From Employee Involvement

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Employee Involvement..?

• Employee involvement is creating an environment
  in which people have an impact on decisions and
  actions that affect their jobs.

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Motivation

• Motivation is the internal state or condition
  that activates and gives direction to thoughts,
  feelings, and actions.

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Motivation factors

• Improving Morale
• Improving job skills
• Utilizing proper and timely communication skills
• Having a safe work environment
• Exercising good management skills
• Acknowledging that job security is important
• Developing a good communication system

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Maslows Hierarchy of Needs
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Empowerment

• Empowerment is the process of enabling or
  authorizing an individual to think, behave, take
  action, and control work and decision-making in
  autonomous ways.
• Empowerment motivates the employees to accomplish
  organizational goals and objectives.

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Common Reasons for supervisors resistance to team
empowering

• Reluctance to give up power
• Preconceived ideas about subordinates
• Need to set a good example
• Job sensitivity
• Can do it better
• Fear of looking bad
• Ultimately held accountable

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Four stages in Team Development

• Forming It is the exploration period of the
  team.
• Storming This is the that has rivals with in
  the team.
• Norming Which is a happy, harmonious
  relationship for the team.
• Performing This is the stage in which effective
  Decisions are made.

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Team Training

• Team Training is a four step Process-
• First step is to make everyone aware of what the
  training is all about
• Second step is to get acceptance
• Third step is to adapt the program
• Fourth step is to adapt to what has been agreed
  upon.

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Performance Appraisal

• Ranking Compares employees by
• ranking from highest to lowest
• Narrative Gives a written description of
  employees strengths and weakness
• Graphic Indicates the major duties performed by
  the employee based on some definite scale
• Forced Choice Places each employee in a
  category with a predetermined percentage.

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Recognition Award

• Recognition and award play an important role
  in motivation and employee satisfaction. They are
  the important tools of employee involvement.
• Awards should be appropriate to the situation by
  being rank ordered.
• Recognition can be either as a team or
  individually.

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Recognition Award Contd..

• Varieties of Award and Recognition
• Relate the award to achievement
• Frame certificates
• Use the local press to publicize the achievement
• Present the award in the appropriate surroundings
• Vary the method of presenting awards
• Diversify the award

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Unions Employee Involvement

• Unions support quality improvement programs
  but express concern regarding management
  exercising too much control over employees.
• AIM- To establish a feeling of trust and
  partnership between management and the union.

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Benefits from Employee Involvement

• Employees make better decisions using their
  expert knowledge of the process
• Employees are more likely to implement and
  support decisions they had a part in making
• Employees are better able to spot and pinpoint
  areas for improvement
• Employees are better able to take immediate
  corrective action
• It reduces labor/Management hassle