EMPLOY PROJECT New Employment through innovative Tools and Services for an efficienteffective Europe

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EMPLOY

• EMPLOY PROJECTNew Employment through innovative
  Tools and Services for an efficient/effective
  European Structural Funds Management

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Project Objective

• to develop innovative, multimedia and integrated
  Tools and Services designed to support the
  Management of the European Structural Funds
  process, involving local, regional, national and
  EU administrations as well as SMEs and citizens
  as the final recipients

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EMPLOY Consortium
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The European Structural Funds

• Are the main mechanism to provide regional aid to
  the member states of the European Union
• Work towards the goal of achieving economic and
  social cohesion in the European Union
• Support actions which promote equal employment
  opportunities between different social groups,
  according to certain priority objectives

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Actual programming 2000-2006

• 3 objectives
• 4 funds
• ERDF for infrastructure and productive
  investments
• ESF for professional training
• EAGGF for agriculture and rural development
• FIFG for fishing fleets, fish farming and
  coastal areas

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European Council deliberation

• Total amount 286.4 billion euros
• Around two-thirds of the total Structural Funds
  to Objective 1
• Strict separation of the areas under different
  objectives
• An indicative breakdown between the Member States
  covering only 90 of the commitment
  appropriations
• Existence of a performance reserve (10), to
  enhance the stimulus to spend in time and well

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Enlargement of European Union

• The Council of Europe held in Copenhagen on
  December 12th and 13th 2002 decided
• Cyprus, Estonia, Hungary, Latvia, Malta, Poland,
  Czech Republic, Slovakia and Slovenia will adhere
  to Union on May 01st 2004
• Bulgaria and Romania has the objective to adhere
  the Union in 2007

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Structural Funds process mapping
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Programming process mapping
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Payment process mapping
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Monitoring process mapping
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Lacks of administration

• efficiency the existence of complex procedures
  and a highly fragmented organisation
• effectiveness there isnt a clear picture of
  achieved results
• transparency due to incomplete and late
  information about procedures

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What are the business/technological issues that
Employ is trying to solve?

• Need to provide a central repository for, and a
  unified and accessible view of, the structural
  funds data that has been collected
• Need to be increase efficiencies in the
  monitoring and decision-making process
  particularly at the critical points in the
  process which involve interagency interactions
• Need to streamline the procedure of planning,
  performing, and monitoring the funds management
  process.

Employ can provide a software platform to address
these needs in a flexible, coherent, and
integrated way, capable of being customised for
different user sets.
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3 Components make up the platform

• Datawarehouse (for different kind of data
  analysis)
• Workflow (to plan and monitor the ongoing
  processes)
• Collaboration (to implement co-operative working
  models)

• Each tool comprises of two independent
  components
• A client application with the final user
  functionalities (to be used on the Internet)
• An administration application with the
  configuration functionalities (to be used only on
  the server)
• All tools are integrated and share
• the same Security Management System including
  Users Database
• a common look and feel

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First page of the Data Warehouse (2/3)

• DETAILS the user wants to put a query to get
  information
• about one single program of intervention, with
  detailed data
• SYNTHESIS the user wants to elaborate different
  data to
• perform some specific analysis
• TIME SERIES the user wants to see the temporal
  trend of
• some data
• THEMATIC MAPPING the user wants to build-up a
  map
• with nations or regions symbolised according to
  one or more
• parameters.

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First page of the Data Warehouse (3/3)

• TOOLBOX allowing the main
• interaction such as pan, zoom,
• identify, measure
• GEOGRAPHIC WINDOW the
• whole Europe is initially presented,
• with colours to specify the Objective
• 1 regions
• LEGEND BOX showing the meaning
• of the colours on the map
• ATTRIBUTE BOX data associated
• with geographic objects is shown.

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Workflow Component

• The Workflow tool provides streamlining of the SF
  management procedures, integrating into the
  EMPLOY platform the tools creation and the
  appropriate operations of a workflow
• Workflow Designer tool
• Workflow Administrator tool
• Workflow Client tool

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Workflow Client
It makes easier dialogue with other users
It performs a user validation
The user is able to complete an old work-item
It is an Internet/Intranet based application that
runs inside a web browser providing the user with
the capability of accessing his/her work-items
remotely
It provides to monitor the status of WF
The user is able to start a new work-item
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Workflow Component Designer
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Collaboration Tool (Groupware)

• The collaboration tool provides functionality
  that enhances the communication, decision making,
  and collaboration abilities of the multiple
  agency entities involved in the management of EU
  Structural Funds
• Virtual Meetings
• Discussion Groups
• Contacts Management
• Regional Information
• Event Calendar

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Collaboration Tool (Groupware)
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Architecture of the Security Tool

• The Security Tool functionality is
  multi-dimensional and covers many different
  security aspects. The adoption of a single and
  general architectural model is not possible, so
  it is broken into the following sub-models
• Employ Public Key Infrastructure Model
• Employ Access Control Model
• Employ Data Protection Model

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Employ Public Key Infrastructure Model
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Achieved results

• EMPLOY software platform is ready to be used by
  Public Administrations
• Substantial improvement in terms of benefits for
  the EMPLOY users, such as cost reduction,
  productivity increase and new job opportunities
• Public awareness raised in EMPLOY users and
  beyond
• Some regional authorities are assessing the tool
  for their own usage (such as Basilicata Abruzzo
  Lombardy)
• Potential interest of DG Regio in EMPLOY
  exploitation
• Specification, implementation and validation of
  web-based, user-friendly services to be offered
  to European Commission and Newly Associated
  States (NAS)

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Trends in the public administration

• The e/m-government services

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The crisis of the bureaucratic model
The European integration
The monitoring of public expenditures
The pushes coming from the dissatisfaction of the
citizen-user
CHANGE MANAGEMENT in the Public Administration

• A greater flexibility in activities management
• Possibility to eliminate the no added value
  activities
• A higher knowledge of the managed activity

• Work in team
• Responsibilities for objectives
• Orientation to citizen-user
• High degree of delegation
• The prize-winning system
• Use of the IT

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Relationship PA-Citizens
CITIZEN RECEIVER OF SERVICES AND PUBLIC
ACTIVITIES CITIZENS SERVICES
P.A. PASSIVE
ATTITUDE
BEFORE
CITIZEN CLIENT OF A MODERN AND EFFICIENT SYSTEM
WHICH OFFERS CERTAIN SERVICES SERVICES
CITIZENS P.A.
ACTIVE ATTITUDE
NOW
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The innovation sources
policy
Benchmarking
Digital Signature
CRM
KM
CM
organisation
technology
Total Quality Management
Project Management
culture
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The innovation sources
policy
Benchmarking
Digital Signature
EMPLOY
CRM
KM
CM
organisation
technology
Total Quality Management
Project Management
culture
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The innovation sources
policy
Benchmarking
Digital Signature
KIWI
CRM
KM
CM
organisation
technology
Total Quality Management
Project Management
culture
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KIWI PROJECT IST-2001-35247

• Building Innovative Knowledge Management
  Infrastructure Within European Public
  Administrations

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Project Objective

• KIWI project is aimed at developing innovative
  knowledge management (KM) infrastructures able to
  transform public administrations at any level
  inside Europe into knowledge driven and
  dynamically adaptive learning organisations and
  empower public employees to be fully knowledge
  workers

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Public Administrations It Prefettura Milano
Fr Gironde Department Fil Turku Authorities
Project Management and Process Redesign AIP
Process Redesign AEC, SINEURA
ICT integrators NETXCALIBUR, NOVAVISION,
SONERA, TTC
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Expected Results

• Three re-designed Knowledge Management processes
  related to large public administrations in Italy,
  Finland and France, specially related to core
  activities such as employee development and team
  building
• the KIWI Toolkit designed to facilitate the
  implementation of Knowledge Management in large,
  multi-site, public administrations, based on
• Knowledge Warehousing tools
• Mobile Collaboration tools

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Phases in the Knowledge Management process
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A day with Sanna
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Involved Actors
Customer

• Home Care personnel
• Home Care Nurses
• Basic Nurses
• General Nurses
• etc.

Home Care Supervisors
Family / Relatives

• Support Services
• food
• transportation
• sauna
• shop
• etc.

• Others
• medical instances
• local authorities
• public services (bank, store etc.)
• public administration
• etc.

The customer - elderly or disabled person living
at his/her own apartment/house
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Main activities

• Assist in personal daily routines (dressing,
  personal hygiene etc.)
• Prepare breakfast
• General Housekeeping
• Responsible for food to be delivered
• Check and report on customers condition
• Socialise with customer

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The innovation sources
QUALEG
policy
Benchmarking
Digital Signature
CRM
KM
CM
organisation
technology
Total Quality Management
Project Management
culture
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QUALEG idea
Policies / objectives
Communication plans/actions
QUALEG
Services to the citizens /quality
assessed-percieved
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Conclusion e-gov organization
CITIZENS RELATIONSHIPS MANAGEMENT SYSTEM