Serving%20Teenagers%20Is%20Contagious

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Serving Teenagers Is Contagious

• staff training tips

Lisa Heggum Dawna Rowlson OLA Super Conference,
2005
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Agenda

• Introduction (20 minutes)
• Lisa
• Dawna
• Exercises (40 minutes)
• Adult Learners (5 minutes)
• Conclusion (5 minutes)
• Lisa
• Dawna
• Q A (5 minutes)

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Teens Are Patrons Too

• CLA, 2002
• OLA, 2003
• MLA, 2003
• TPL, 2003
• OLS-N, 2004

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Big Ideas, NOW
Michael Cart, Keynote Speaker
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Fear vs. Empowerment
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Lisas Philosophy
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Maria A. Shchuka Branch,Toronto Public Library
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Dawnas Epiphany!
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FISH Philosophy

• Play
• Make Their Day
• Be There
• Choose Your Attitude

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Choose Your Attitude

• positive attitudes spread
• habit forming
• empowering

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TPL Strategic Plan (2004-2007) Urban Stories
The Next Chapter
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Respect Teens, Support Staff
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Exercises

• Memory Activity
• Adolescence
• Building the Perfect Young Adult Librarian
• Role Play - Who Has the Problem?
• Disturbing Teen Behaviours
• What Do We Want Teens to Become?
• Create a YA Program
• Virtual Training

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Adult Learners

• problem-centred, competency-based
• learn when believe need to learn something new
• look for immediate utility
• require comfortable and safe learning environment
• get bored quickly (need variety, breaks)
• rich resource (experiential techniques)
• respond best to facilitation rather than lecture
• need time to reflect
• need opportunities to practise new skills

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Teaching vs. Training

• Teaching
• knowing
• information
• expert
• passive
• theoretical
• generalize
• watch me
• this is how to use it

• Training
• doing
• skills
• facilitator
• active
• real-life
• personalize
• you do it
• what would you do?

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Key Messages

• ongoing training
• staff buy-in
• teamwork
• respect
• welcoming environment
• working with, not for teens
• considering teens needs before needs of
  librarians
• youth advocacy