1
Business Manners

• William Newton
• September 16, 2003

2
Objectives

• Telephone Courtesy
• Speech Courtesy
• Introducing People
• Eye Contact
• Business Meetings
• Appearance
• Remember Names

3
Telephone Courtesy

• Return calls promptly
• Identify yourself
• State why you called
• Give the Information
• Avoid Direct Questions

4
Introducing People

• Important people first
• Usually Outside Guests
• President
• Vice-President
• Mayor
• Senator
• Handshakes

5
Eye Contact

• Look people in the eye
• Shows
• That you have nothing to hide
• You are listening
• You are interested
• Avoid Staring
• Culture

6
Business Meetings

• Start and End Promptly
• Pass out agendas
• Leaders
• Control the action
• Dont suppress confrontation
• Limit telephone calls

7
Appearance

• Very Important
• A measure of
• You
• Visual interest in business
• Indicates your knowledge/respect for the rules of
  the game

8
Remember Names

• Top five business etiquette dilemma
• Tips for when you forget
• Introduce yourself first
• Stall for time
• Introduce people you know
• Help Someone who forgot your name