Interest and Service Requirements for a Colorado Public Sector High Speed Internet Network

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Interest and Service Requirements for a Colorado
Public Sector High Speed Internet Network

• Survey Results
• September 2002
• prepared for
• MNT Program Office
• Division of Information Technology
• Department of Personnel and Administration
• State of Colorado
• by
• Business Advancement Center
• and Business Research Division
• Leeds School of Business
• University of Colorado at Boulder

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Acknowledgements

• A cost-effective survey was accomplished through
  the assistance of statewide organizations
• Colorado Counties, Inc.
• Colorado Municipal League
• Colorado Association of School Executives
• Colorado State Library
• Colorado Health Hospital Association

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Response Rate
4
Responding Organizations
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Geographic Coverage

• 55 of the states 64 counties had responding
  organizations
• 59 of the states 64 counties had sites served by
  respondents

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Types of Data Lines Used
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Connection Speed
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Internet Services
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Cost of Internet Serviceaverage per site/per
month
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Internet Access Costper site by connection speed

• Connect Speed Avg. Cost
• Mean Median
• DSL (n15) 736 75
• Dial Up (n38) 446 20
• Dedicated (n56) 361 156
• Wireless (n22) 294 118
• Frame Relay (n15) 252 125
• Cable (n14) 171 84

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Satisfaction with ISP
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Adequacy of Tech Support Available to Respondents
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Source of Technical Support

• In-House 70.9
• Contracted 46.5
• ISP 20.2

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Importance of Future Applications
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Interest in MNT InfoHub
17
107
79

• 55 counties had 1 or more interested

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(No Transcript)
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Timeframe to Change ISP
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Conditions for Participation

• 77 provided comments, of those
• 67 mentioned cost
• 54 mentioned performance
• 26 mentioned service
• 13 mentioned security

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Summary

• Survey representative of counties and sectors
• 50 sites lie across the digital divide
• ISP satisfaction cup 2/3 full? or 1/3 empty?
• Average dedicated connection price is in the
  ballpark, but many pay much less now for
  slow-speed connections
• 2 in 3 believe future applications are important
  to them
• 87 are interested in MNT InfoHub (a cmty-based
  co-op)
• Opportunity is over next 18 months