Conflict Management For Teams: A guide for designing Team Interventions Interagency ADR Working Grou

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Conflict Management For Teams A guide for
designing Team Interventions Interagency ADR
Working GroupBrown Bag SessionTuesday, April 7,
2009

• Presented by
• Cheryl Caldwell
• USGS Collaborative Action and Dispute Resolution
  Office

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Objective

• Utilizing an experiential format, share tools and
  resources for facilitating team interventions.
• Upon completion, participants will be able to
  draft a team intervention framework, tailored to
  meet their clients needs.

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Conflict Management For Teams Team Intervention

• Basic Requirements and Suggestions
• Allow adequate time for preparation and pre-work
  ( i.e., assessments, interviews, planning
  meetings with client)
• If possible, work with a co-facilitator to
  maximize intervention experience
• Practice/Create opportunities to try your design
• Notebook/scrapbook (Agendas, tools,
  evaluation, tips, techniques)

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Conflict Management for Teams Tools and
Skills

• Facilitation
• Training (Adult learning styles)
• Group Dynamics
• Consult with client and participants
• Flexibility

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Conflict Management for Teams Team Intervention
Steps

• Pre-work/Preparation
• Building the framework
• Gaining team insight
• Visioning
• The Meeting Discussion/ Next steps/Actions
• Evaluating team success

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Pre-work/Preparation

• Individual interviews Whats most important/What
  does success look like?
• Surveys (e.g. Zoomerang, Survey Monkey)
• Introduce Assessments Tools (MBTI, DISC etc.)
• Agenda Planning/Development
• Coordinate logistics/meeting room set up

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Building the Framework

• Establish ground rules/guiding principles
• Connect to the mission of the team and/or
  organization
• Introduce a decision module that encourages
  collaboration and consensus
• Review team expectations for the session

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Gaining Insight

• Select an assessment tool that will allow
  individual and team insights. (Note Some
  assessment tools may require certification)
• Include a mini assessment session to foster
  enhanced understanding.

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Visioning

• What are the successes? (Celebration)
• Envision how team members want to engage each
  other.
• What do they want more of ?
• Use facilitation skills/tools to aid their
  conversation.

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The Meeting Discussion/Next Steps/Actions

• Present common themes/prioritize
• Be prepared to facilitate group discussion
• Use facilitative tools to foster and enhance
  dialogue
• Gallery walk, Clock/Appointment Exercise, Open
  forum Talking stick
• Facilitate next steps/actions
• Create a team agreement for signature

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Evaluate Team Success

• Facilitate discussion on how the team wants to
  evaluate their progress.
• Make the evaluation process a team commitment to
  be included in their agreement.
• When appropriate, provide recommendations of
  additional resources that support team goals
  (i.e., team coaching, training, follow up
  retreat).

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References and Resources

• Teams That Click, Harvard Business School
  Press,2004
• Appreciative Team Building, Whitney,
  Trosten-Bloom, Cherney and Fry, 2004
• Facilitating with Ease, Bens, 2005
• Overcoming The Five Dysfunctions of a Team, Field
  Guide, Lencioni, 2005

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Contact Information

• Cheryl W. Caldwell, Program Manager
• USGS-CADR, Reston, Virginia
• 703-648-7469 (Office)
• ccaldwell_at_usgs.gov
• Terry L. Scruggs, Collaboration Specialist
• USGS-CADR, Norcross, Georgia
• 770-409-7752
• tscruggs_at_usgs.gov
• Department of Interior
• Office of Collaborative Action and Dispute
  Resolution
• Washington, DC
• Website www.doi/cadr