Accessing youth services in CGD through intake systems

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Accessing youth services in CGD through intake
systems

• Hosts CGD, GDCHS, SFYS
• Minute Taker ?

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Referral trivia questions
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Many different models

• SEADS
• Lighthouse Foundation
• VISY Cares Centre
• Noble Park Youth Resource Centre
• Greater Dandenong Community Health Services
• Child Adolescent Mental Health Service
• Others?

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South East Alcohol Drug Services

• Up to 21 years of age
• Please ring the Visy Cares Centre
• on 9706 9905 to talk to counsellors

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Lighthouse Foundation

• For share housing
• Eligible Age from 15 to 22 years Homelessness
• Intake through central office in Balaclava
• Phone [phone]

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The Visy Cares Centre

• Integrated Youth service for Young People and
  their families aged 12 -25 years offering
• Advocacy and Referrals Internal and external
• Counselling Services
• Drug and Alcohol
• Greater Dandenong Youth services YAS
• Refugee and newly arrived services
• Ability to Co ordinate multiple appointments with
  the capacity for YP to meet other agencies on
  intake.

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The Visy Cares Centre

• The Visy Cares Centre has over 35,000 contacts
  per year.
• Method of referral Self or Family, Agencies,
  Health Professionals, Schools.
• Barriers Financial, No out of hours
  availability, worker made appointments.
• Our Experience - Most successful attendance is
  Self Referral

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The Noble Park Youth CentreIntake and Referral
Model

• Who can access services from the Centre?
• young people aged between 12 to 25 years
• What services we provide
• Information advice
• Assistance with forms/documents
• Negotiation / Advocacy
• Break down barriers which young people may incur
• Short term counselling
• Financial Assistance Emergency Relief
• Referral Other

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Service Provision and Referral Method

• Referral systems
• Include External, Internal, Organisational,
  Telephone, Drop In or friend/self referral
• Need Not Met
• Services Gap/barriers
• Re-occurring with complex issues such as housing,
  financial
• Need Met the Centre is known to young people
  other service providers
• Youth friendly environment
• Close to public transport

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Greater Dandenong Community Health Services

• What services do we provide to youth through
  intake?
• Counselling
• Dietetics
• Physiotherapy
• External Referrals
• Other Services accessed directly
• Dental
• Disability Services
• Family Planning

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Greater Dandenong Community Health Services

• Methods of Referral
• External Referral (School / Agency)
• SCOT Tool with YPs details to Intake (mail/fax)
• Intake contacts YP makes appointment or
  provides details back to agency to confirm with
  YP
• Referral feedback (i.e. appointment confirmation)
  provided back to agency
• Self Referral
• Young person (or family member) calls themselves,
  details are taken appointment made over the
  phone
• Out reach services through schools
• Youth Referral Independent Persons Program
  (YRIPP)
• Barriers
• Self Referral not youth friendly
• Our Experience
• Not many self referrals, mainly through external
  agencies

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CAMHS

• Susan OKeefe Psychiatric Triage Service at
  CAMHS
• John Chellew (Social Worker) about CAMHS
  services
• Eligible Age 0 to 64
• Phone will be answered by clinicians

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What other models are out there?

• Audience contribution

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What works with these models?

• Youth friendly space
• Policy specific to YP
• Providers of referrals, agencies, knowledge of YP
• Promotion
• Drop in
• Close to transport
• Previous experience word of mouth
• Worker assistance with appointments or follow up
• Promotion links in with schools
• Putting a face to a name, rather than cold call.

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Why dont YP access services?

• Young people self referral
• YPs fear of new places and situations
• Lack of knowledge about available services
• Making appointments
• Time constraints
• Resources of YP, phone, transport, etc
• Lack of support in attending
• Mental health issues
• Policies or guidelines on parental consent eg. in
  schools
• Confidentiality

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What is the way forward?

• School road shows
• Increased promotion
• Other Options?
• Action Plan?

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• THE END

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Next GDYN meeting

• JULY 6 (in school term)
• Multicultural education and employment presented
  by AMES
• Dandenong Training Room 1
• 3.30pm 5.00pm
• Reminder Please fill in attendance list