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Identifying Customer Needs - PowerPoint PPT Presentation

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Identifying Customer Needs

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Karl T. Ulrich and Steven D. Eppinger. Second Edition, McGraw-Hill, New York, 2000. ... to find my checkbook while balancing my bag on my knee, I feel like a stork. ... – PowerPoint PPT presentation

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Date added: 1 July 2012
Slides: 13
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