Implementing

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• Implementing
• Through Life Management (TLM)
• The Implications for
• Through Life Capability Management (TLCM)
• Graham Dunn

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AGENDA

• About Symbia
• What is TLM
• What have we done towards TLM
• Implementing TLM in an IPT
• Support to TLM Maturity Levels
• Challenges and Benefits
• What can we offer for the future TLCM

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Who are Symbia

• Symbia Ltd is an ISO9001 approved professional
  services company founded in 1994 and working
  across the public and private sectors
• In the MOD Symbia is engaged with a range of IPTs
  and organisations in the areas of TLM, Whole Life
  Costings, Accruals, Benefits Management,
  Performance Management (Defence Balanced
  Scorecard Application (DBSA)
• Symbia has developed, with an MOD stakeholder
  group, an eTLM Application in use with a number
  of IPTs with pan-MOD access using the RLI
• Symbia has been working with the Royal Air Force
  especially in the area of an Output Funding Model
• Symbia is working with IPTs and Programmes to
  facilitate better TLM Maturity

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• What is Through Life Management (TLM)?
• Through Life Management is a robust way of
  working to deliver Equipment Capability.
• A key element of TLM is the production and use of
  a Through Life Management Plan (TLMP) which
  enables the IPT, Customers and Stakeholders to
  demonstrate a Through Life Management approach.

TLM Robust Business Processes Through
Life Management Plan
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Key Concepts of TLM

• Cradle to grave management of complex and
  expensive equipments and programmes
• Decision making based on impact on capability
  and whole life costs
• A range of stakeholders have proactive engagement
  with strategy, whole life plans and costs.
• An integrated approach to delivering Capability,
  not merely delivering Equipment. (i.e. Covering
  all Defence Lines of Development)

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Through Life Management The Plan



TLMP Aim


A decision support tool for planning how to take
a project through its life, across the CADMID
cycle, meeting Customer needs and providing
visibility to all stakeholders of the through
life management planning process
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What has Symbia done towards TLM

• Supporting TLM/WLC in the Nimrod, Defence
  Training Review, Harrier, Tornado, ALM and Whole
  Fleet Management teams
• Acknowledged as supporting best of breed
  approach by the MOD
• Enabled multi-million savings through better
  management of costs and assets
• Pioneering a capability based approach which
  brings together
• Wide stakeholder buy in
• Performance Management,
• Whole Life Costing/Cost of Ownership
• Management of information
• Scenario based planning
• In-year budgeting
• Developing an integrated eTLM as a tool to
  promote a Through Life Culture involving all
  stakeholders
• Planning to roll out to other MoD/DES aircraft
  programmes in forthcoming year.

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Current Customers

• Harrier
• Nimrod BBMF
• WFM
• DTR
• Tornado
• ALM
• Rolling out to
• JCA

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Implementing TLM in an IPT
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Making it work in practice

• Defining/ setting success criteria and maturity
  model targets
• Articulating a common end to end understanding
• Changing business processes and behaviours
• Using suitable tools to provide visibility
• Demonstrating the effectiveness

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Design Principles

• The eTLM has four main components
• User/Computer Interface.
• Document Management System (DMS).
• Key Through Life Database (KTLD) for performance
  indicators
• Through Life Finance (TLF) function for the
  platform costs.
• Information Security
• Top level Architecture

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eTLM (Air) Structure

• TLM View of
• - Platform
• Programme
• Project

eTLM
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Symbia eTLM Current Status
RAF Stations/ Units
DEC
Industry
Harrier TLMP
Nimrod TLMP
RAF Wyton
IPTs
RLI
BBMF TLMP
TLMP Private Server Access d/b
WFM TLMP
Commodity IPTs
DTR TLMP
Accruals d/b Server SQL
Front Line Commands
Defence Scorecard
TLMP Polestar
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Using eTLM (Air)
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Establish Key IPT Specific Data

• Customer Service Agreements (CSAs) and Key
  Performance Indicators (KPIs)
• Document management structure for TLM use
• Equipment breakdown structure with alignment to
  financial reporting
• Capability project listing
• Numbers of users, authors and administrators

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Ways to establish key data

• Understanding the key IPT requirements
• Workshops
• Check point meetings
• Nomination of key IPT staff

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Roadmap Views

• Defence Lines of Development
• IPT knowledge

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What are the Defence Lines of Development?
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TLM Application
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Document Management System

• Viewing documents
• Adding documents
• Document Authoring
• Selecting/inputting documents
• Metadata
• Document Edit

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Using Financial Information

• Planning Round 2008 (PR08)/WLC Views
• Finance Data Input
• Finance Data Output

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Definitions

• Whole-Life Costing (WLC)
• Continuous process of forecasting, recording, and
  managing costs throughout life of an equipment
  with specific aim of optimising its whole-life
  costs and military output.
• Cost of Ownership (COO)
• Represents the resources consumed directly in
  procurement, operation, training, support and
  maintenance of military equipment at all stages
  of its life.
• COO is the costed element of the TLMP, but
  things are changing.....

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Viewing Performance Data

• Performance Indicators
• PI Screens
• Selecting/creating PIs
• CSA Measures
• Project Reports
• Inputting Performance Data

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Scenario Function

• Scenarios methodology
• Activity input
• Reporting
• Lines of Development

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• Support to TLM Maturity Levels

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How does the MOD measure progress

• The TLM Maturity Model is a behavioural model.
• A tool for IPT self-assessment and continuous
  improvement.
• Maturity Model, in conjunction with the Maturity
  Assessment Tool, used for gap analysis, action
  planning, improving and maintaining standard.
• TLM team use it as the focus for development work
  with IPTs and Stakeholders.
• Targets have been placed on IPTs to maintain a
  costed TLMP and to achieve TLM Maturity Level 4.
• Supports assurance process for projects going
  before the IAB.

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TLM - Judging Maturity

• Whole life outlook from the point that ECC
  identifies the capability gap and continuing up
  to final disposal
• Whole system outlook taking a integrated
  approach to delivering all of the components of
  Military Capability, not just the Equipment
• Managing the Whole Life Costs of capability.
  Ensuring investment decisions take full account
  of the longer term implications of acquisition -
  operating, supporting, maintaining and disposing
  of equipment
• Proactive involvement of stakeholders
  throughout the process. Being realistic about
  what can be affordably achieved and agreeing this
  with the customers and other stakeholders
• Having a realistic, costed, whole life plan -
  the Through Life Management Plan - and
  maintaining this throughout the lifecycle
• Better informed decision making, through the use
  of the TLMP
• Building all of these characteristics into IPT
  processes and working practices.

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• Challenges and Benefits

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Challenges

• Through Life Finance (TLF)
• Current process and system for costing TLMPs has
  been challenged (cost v benefit, accuracy of data
  etc)
• TLF Team currently defining new process, but it
  will not involve an annual collection and will be
  conducted in support of decision making.
• Cost of Ownership is being replaced by a new
  process.
• Through Life Management Standard
• TLM Team are trialling the introduction of a TLM
  Standard that approximately equates to L4 TLM
  Maturity.
• Aim is to simplify, allow quicker progress and to
  allow greater alignment with project assurance
  (Maturity Model is targeted at IPT and not
  project level).

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e-TLM Solution Benefits

• Promotes a coherent and consistent approach to
  business across all stakeholders and DLODs
• Application functionality available to any
  stakeholder with an RLI connection
• Promotes an output-focussed strategy-to-task
  approach
• Provides user-level ownership of documents and
  data
• Enables information management, with links to
  information in the context of activities,
  projects and TLM strategies and performance
• Whole-Life Costing activity database with
  options/scenario functionality
• Output Requirement Setting performance
  management of this (eg CSAs, projects) linked to
  activities
• Provides the opportunity for stakeholders to
  contribute to further development of TLM
  functionality.

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What can we offer for the future TLCM
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Its all about language

• Through Life Capability Management is about
  pan-Defence Line of Development (DLoD)
  cross-platform strategies that seek to achieve
  better capability at the front line and better
  value for money through effecting changes in one
  or more of the DLoDs and/or exploiting synergies
  across similar platform types.
• Through Life Management is about equipment based
  strategies that seek to achieve better
  availability or performance at the front line and
  better value for money through improved support
  solutions and a more integrated approach to
  technology insertion, updates and upgrades
  through life.

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ISTAR Capability View

• TLM view across
• Capability
• Platform
• Programme
• Project
• For better Veer/Haul Decisions

Equipment DLOD
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TLCM Application Benefits

• A better view of elements making up military
  capability.
• Better decision making.
• A better working relationship with industrial
  partners (Common tools)
• Improved value for money.
• Closer working relationship with the Front Line
• A better working relationships.

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In summary

• How do you make TLM work
• Understanding
• Principles
• Enablers
• Knowledge
• Know your business
• Experience
• Live TLM