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Simplifying Medical Management Solutions for Healthcare Providers

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This brings up a discussion on how we actually get information into the chart. ... the physician counseled with the patient about losing weight in conjunction ... – PowerPoint PPT presentation

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Title: Simplifying Medical Management Solutions for Healthcare Providers


1
Simplifying Medical Management Solutions for
Healthcare Providers
2
GE Centricity
  • For over 100 years, GE has provided the
    medical community with break through technologies
    that advance the practice of medicine.
  • Centricity Practice is 4,500 customers
    strong, supported by 600 dedicated employees.
  • Our annual RD budget of over 13M insures
    clients they will always have the best
    technologies, backed by one of the most respected
    companies in the world.

3
  • Centricity Practice Solution is a completely
    integrated clinical and financial management
    solution that helps you take care of the whole
    patient, from first visit to final reimbursement
    and every point in between. The patient centered
    design provides a portal which acts as the hub
    for your practices information. Launch points
    link to all of your critical practice functions
    including charts, scheduling, patient
    information, A/R and collections, EDI Management,
    and Reports.

4
  • Scheduling can be done automatically or
    manually for providers facilities and resources.
    Advanced rules improve the scheduling workflow,
    enhancing patient satisfaction.

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  • Patient notations and alerts identify account
    update requirements such as HIPAA consent forms
    at the point of patient contact. Insurance cards,
    registration documents, and other important
    patient documentation is scanned into the system,
    eliminating the need to store paper records,
    while providing quick anytime access to this
    information.

7
  • Centricity automatically checks for patient
    preferences and scheduling conflicts, alerting
    the scheduler to potential problems that would
    result in an inconvenience for patient or
    providers. Centricity eliminates the need for
    manual entry in complex scheduling cases through
    predefined appointment templates. Rather than
    setting up each appointment individually the
    scheduler can create an entire series of
    appointments and let the system manage the
    workflow to ensure the patient is scheduled
    correctly.

8
  • Information through out Centricity is
    gathered and presented in a user-friendly format
    allowing staff to quickly make decisions about
    patient visits, financial inquiries, and
    physician schedules.

9
  • When a member of the clinical staff first
    opens the application, they are presented with an
    overview of outstanding items. On the left is
    their schedule for the day, on the right,
    messages and patient chart updates.

10
  • When evaluating a patients chart, the
    physician is presented with a customized chart
    summary view. This snapshot view provides a
    photograph of the patient, a customized
    flowsheet, lists of chart documents, as well as
    problems, meds and allergies. From here the
    physician can again drill down into additional
    detail information.

11
  • As we take a deeper look into the chart, starting
    with problems, you will notice that each problem
    is associated with its appropriate ICD-9 code.
    Physicians can select problems either by
    description or code.
  • When a problem has been selected, you can also
    view all associated documents or view more
    details and prior assessments.

12
  • Medications are organized in a similar
    fashion.
  • Inactive problems and medications are never
    erased from the database, they are instead
    behind the scenes but viewable at any time.
    Details regarding refills, dates, and prescribing
    physician are easily found on the right.

13
  • Physicians like to organize charts in
    different ways. Centricity Practice Solution
    provides that flexibility on a user by user
    basis, meaning a physician can set their
    preference once which then applies to each
    individual chart he or she views.

14
  • This brings up a discussion on how we
    actually get information into the chart. The
    keys here are flexibility, automation, and
    discrete data. When data is brought into the
    chart, it needs to be in a format that agrees
    with the rest of the database. While electronic
    text is better then nothing, it does not allow
    you to track and report data.
  • Centricity has always utilized a consistent
    clinical vocabulary across all customers. This
    allows customers to truly compare outcomes
    apples to apples and provides consistency
    amongst all users. As more and more physicians
    opt into pay-for-performance programs, being able
    to report quality outcomes data is critical.
  • GE is a pioneer in the field of P4P, being
    one of the founders of Bridges to Excellence and
    the Leapfrog group, which are employers based
    programs rewarding physicians for quality care.
    Centricity Practice Solution is one of the only
    solutions available today that is certified by
    CCHIT and NCQA.
  • Customers can instantly identify if they
    have a passing NCQA score, and easily submit for
    certification. This validates GEs leadership in
    the arena of Quality Outcomes, and allows our
    customers to take full advantage of opportunities
    available in their markets

15
  • We can now begin the process of documenting
    the visit. This workflow can be set up
    differently for different providers. Centricitys
    implementation team utilizes six-sigma
    methodologies and best practices, leveraging the
    success of the thousands of current users to
    assist in building efficiencies while
    implementing Centricity.

16
  • Connectivity with other devices and IT
    systems is a critical component of an efficient
    workflow process.
  • GE has an advantage in this area
    considering we are not only a software vendor,
    but have a long history in smart devices. Many
    devices, GE or otherwise, connect directly with
    Centricity Practice Solution, eliminating the
    need for double entry and helping to prevent data
    errors.

17
  • The systems accommodates point and click,
    voice recognition, voice navigation, macros, and
    the obvious one, typing. We know physicians need
    flexibility in this area, Centricity provides
    many options to adapt to individual styles.

18
  • Centricity Practice Solution also contains an
    extensive clinical decision support engine, which
    delivers nationally recognized guidelines for the
    right patient, at the right time, without
    disrupting clinic workflow.

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  • Utilizing this evidenced based content,
    physicians are alerted to therapeutic
    recommendations based upon this patients current
    chart information.

21
  • When documenting a patients problem
    physicians are presented with a form very similar
    to a paper routing slip. This of course can be
    customized to each providers preference.

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  • The assessment and plan auto-populates based
    upon information already documented in the visit.

24
  • Patient instructions are then created through
    an easy to navigate screen.

25
  • In this case, the physician counseled with the
    patient about losing weight in conjunction with
    starting an exercise regimen, increasing fluid
    intake, and utilizing a low sodium diet. The
    physician would like the patient to return in one
    month.

26
  • The physician can then print this information
    so the patient has a complete summary of the
    visit as well as a listing of specific
    instructions.

27
  • To finish the documentation, the physician
    chooses the appropriate visit code. This
    information is now in the billing queue,
    submitted for payment processing through
    Centricity EDI Services. Centricity will check
    your EM coding with our EM advisor Screen.

28
  • Centricity EDI Services is a web-based
    Electronic Data Interchange service offering
    integrated comprehensive all payer claims
    management.
  • EDI Services offers proactive support,
    which ensures same day delivery of claims, and
    proactive monitoring, which identifies
    irregularities in claim payment levels. By
    establishing a single connection through EDI
    Services, customers are linked electronically to
    thousands of payers for the processing of claims
    and remittances, eliminating the need to connect
    to individual payers.
  • This one stop connectivity approach
    consolidates claim functions such as electronic
    claims submission, electronic remittance
    processing, paper claims, mailing services and
    outsourcing of patient statements.

29
  • The EDI Services dashboard provides a snapshot
    of all claim based activity while reports provide
    valuable information to help identify ways for
    reducing rejections and improving cash flow.

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31
  • While the office staff is ensuring timely and
    accurate payment for the visit, the physician can
    follow up with custom letters which can be
    auto-faxed, or sent by secure email
    communication. Additional documents in the chart
    can also be selected and sent to other care
    providers or patients.

32
  • Reporting on your patient population is as
    simple as running an instant query. These
    inquiries can be created on the fly, or chosen
    from a saved list. We are instantly presented
    with a list of patients who fit the criteria.

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35
  • In addition to these instant queries,
    Centricity users have the ability to benchmark
    data, not only inside their clinic walls, but
    across enterprises and even nationwide. Here we
    are viewing Centricitys Quality Outcomes
    reporting tool which allows for canned and ad-hoc
    reporting, on a clinic, enterprise, or national
    level.

36
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40
  • With Centricity Patient Portal, patients can
    access information and communicate with your
    office at their convenience.

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  • Patients can view physician approved sections
    of their medical record.

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44
  • Additionally, patients can fill out health
    questionnaires before they arrive in the office,
    saving critical input time. This information is
    brought into Centricity Practice Solution as
    discrete data elements.

45
  • The portal can also be used to request refills,
    ask a question, or record on-going health
    monitoring information.

46
  • GE is strategically focused on enabling
    healthcare professionals around the world to
    discover new ways to predict, diagnose and treat
    disease earlier. We call this model of care
    Early Health.
  • Centricity Practice Solution is a powerful
    component of this model which provides robust
    financial, clinical, and administrative
    capabilities that accelerate the revenue cycle
    while connecting patients to caregivers more
    quickly, efficiently and reliably.
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