Services

1
Services

• Traditional outpatient/out-client mental health
  services.
• Community-based care coordination.
• Respite care and crisis stabilization.
• Treatment family homes.

2
Services

• Wraparound and Support Services
• Transportation services
• 24-hour crisis response
• Job training
• Employment counseling
• Job placement

• Job mentoring
• Child care
• Homemaker services
• Life skills
• Financial aid
• Housing
• Emergency Food
• Family Recreation

3
Services

• Using community resources for wraparound
  supports
• Extended family and neighbor resources.
• Donations from local merchants (Riverport
  Amphitheater, Six Flags, Wehrenberg Theatres, St.
  Louis Cardinals, Wal-Mart, Pasta House, Red
  Lobster, etc.)
• Donations from other agencies (St. Josephs
  Health Center, Womens Center St. Charles, St.
  Joacham and Ann).

4
Partnership with Families

• Current service capacity in St. Charles County
  100 to 150 children and families per year.
• Current capacity in Franklin, Lincoln, Warren
  Counties 50-60 children and families per year.

5
Adult ServicesRehabilitation, Employment,
Residential ServicesFocus on Adults challenged
by serious mental illness

• Community Support Services
• Headway and Harmony Clubhouses
• Supported Employment
• Supported Community Options
• Pathways Group Home

6
Adult Community Support Services

• Home and community-based
• Teams in Washington, Wentzville St. Charles
• Treatment planning and coordination of
• Housing
• Rehabilitation
• Vocational/employment
• Support Community Options
• Develops independent living arrangements with
  consumers
• Homeless services

7
Clubhouses (Rehabilitation Centers)

• Headway (St. Charles) Harmony (Washington)
• Prevocational
• Work oriented day
• Supported employment in partnership with
  Independence Center

8
Pathways Group Home

• Residential Care Facility II
• 24-hour professional care
• Linkage to community services/supported
  employment
• Part of state facility down-sizing program

9
Clinical ServicesAccess and Outpatient

• Focus On
• Children challenged by serious emotional
  disturbance and their families
• Adults challenged by serious mental illness
• Adults and children in mental health crises.

10
Outpatient Services

• Locations Wentzville, Washington and St.
  Charles
• Services Crisis Intervention (in partnership
  with Behavioral Health Response), Psychiatry,
  Nursing, Clinical Case Management, Assessment and
  Referral

11
Outpatient Services - continued

• Who Served Adults and Children
• Service approximately 2,000 persons last year
• Staff includes
• Director, Psychiatrists, Nurses, Masters Level
  Clinicians, Administrative Assistants and
  Receptionist

12
Outpatient Services - continued

• Provider Network
• Contract with community providers for various
  services including counseling, psychiatry and
  respite
• Staff Manager and contractual providers

13
Total Quality Management

• A process of continual improvement.
• Gather Information
• Funders and Accreditors, Consumers/families,
  Staff, Needs Assessment, Community Agencies,
  Advocacy Groups, Census, MIS Reports
• Analyze Data
• Tracking, Report, Trends
• Quarterly Reports including outcomes on Clinical
  Effectiveness,
• Customer Satisfaction, Efficiency
• Develop and Implement and Improvement Plan
• Staff training, process improvement
• Feedback
• (Begin again at gathering information)

14
Total Quality Management cont

• TQM Activities/Responsibilities
• Work in conjunction with the management team to
• Maintain Department of Mental Health (DMH) and
  Commission on Accreditation of Rehabilitation
  Facilities (CARF) standards
• Maintain policy manuals
• Completion of Quarterly Reports (demographics,
  clinical effectiveness, customer satisfaction and
  efficiency)
• Track productivity
• Credentialing of direct service providers
• Clinical supervision
• Maintaining quality files for personnel
• Corporate compliance
• Training
• Community crisis response

15
Community Partnerships
BHR (incl. Crider Center) Youth In Need Lutheran
Family Services Ranken Jordan Family Resource
Center ECHO Epworth St. Louis Crisis Nursery
Family Solutions
16
Community Partnerships
Crider Center
DFS
Partnership with Families
Family Court
Parents Groups (FACT)
St. Charles County Govt.
Family Solutions
17
Community Partnerships
Crider Center, BHR, Bridgeway Counseling, Comtrea,
Hopewell, BJC Behav. Health Services, DART,
Queen of Peace, Other Area ADA Providers, Other
Area Specialized Rehabilitation
Programs, Family Organizations Consumer
Organizations
Gateway Mental Health and Substance Abuse
Consortium
18
Community Partnerships
Crider Comtrea Hopewell BJC Behavioral
Health Services
Behavioral Health Response (BHR)