Details of the EA Program How software and services combine to deliver an enterprise infrastructure

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Details of the EA ProgramHow software and
services combine to deliver an enterprise
infrastructure
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Agenda
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Step Change in Value
IncreasedROI

• Rollout of Infrastructure
• Expansion Renewal of Infrastructure
• Real-time Enterprise Connectivity
• Common Substrate for Solutions
• Fleet-wide Management Support

Base ROI
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Path to Step Change
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Tripod of EA Support
Enterprise Project Manager
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Agenda
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Typical Architecture
Data Center

• Central Servers
• Visualization
• BI and BAM
• Operations Information

• Corporate/Enterprise
• Clients using RtPortal
• ProcessBook
• DataLink
• RtWebParts

• Enterprise Systems
• ERP
• Asset Management
• Trading
• Planning
• Fleet Management

Corporate LAN/WAN
Analytics Notifications
The Server
Typical architecture
Visuals
LAN
PI System(s)
Smart ConnectorNodes
Gateways Connectors
AF Advanced Computing Engine PI Notifications
Users
Third Party app servers
RtPortal Server
Secure LAN
Data Left in Place

• Smart Clients
• ProcessBook
• DataLink
• Thin Clients
• RtWebParts
• iViews (SAP)

Manual Data
DCS
CMMS
LIMS
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Enterprise Architecture
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Agenda
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Managed PI Infrastructure Lifecycle
Install
Initial Installation of PI System Operating
System, Prerequisites, Software Delivery,
Licensing, Basic Product Installation
Configuration
Configuration of the Products to function in the
customer environment
Administration
Day to day administration of the Products with
items such as backup, recovery, permissions etc.
Maintenance
Monitoring to ensure that system is tuned
correctly, predictive and proactive maintenance
Upgrade
Upgrading and patching to current software
levels for maximum stability and EA value
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Remote Monitoring Support
Data transmitted toNOC via email fromeach PI
System.
OSIsoft has 400 interfaces to DCS/PLC, LIMS,
OPC, SCADA Systems
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NOC Value Added Areas
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Operations Center, San Leandro
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Support Hours
Follow the Sun Support Model 24/7 Support
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NOC version 2 Architecture
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2nd Generation NOC UI

• Requirements came from lessons learned
• Event-centric
• Acknowledgments
• Case-tracking link
• Easier access to contact information
• Additional fields for improved reporting

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mPI Direct Connect Extranet

• An Extranet is available for Enterprise Customers
• Site Surveys
• Trip Reports
• Shared Documents
• Links
• Server Status Reports
• Call Summary Report
• Operations Center Overview
• Future
• Interactive Reports
• Workflow Management

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Agenda
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What Areas Do We Cover?
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OSIsoft Worldwide Offices
Calgary, Alberta Seattle, WA San Leandro,
CA Phoenix, AZ Houston, TX
Altenstadt, GermanyOSIsoft, GmbH
Tokyo, Japan (OSIsoft)
Seoul, Korea (AID)
Montréal, Québec Yardley,
PA Philadelphia Mayfield Heights, OH Johnson
City, TN Savannah, GA
Tokyo, Japan (Yokogawa)
Beijing, China (NetInfo)
Manama, Bahrain (MECA / EMI)
Shanghai, China
Naucalpan, México
Singapore
São Paulo, Brazil
Durban, South Africa
Perth, Australia
OSIsoft Offices
Tech Support Centers
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Center of Excellence Services
Strategic
Evangelism Support
Tactical
Proof of Technology
General Systems Support
Core Services
Support Services
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Sample Efforts Underway
Multi-year Single Site Strategy And Application
Rollout Plan
AMI Advanced Meter Infrastructure
General Design Issues
AF Education, Design And Plan For Enterprise
Rollup Kpis
HA Architecture Enterprise Rollout Plan
Fleet Wide Energy Management System
IP 21 Migration Review And Plan
AF Education, Design And Plan For CBM
Proof Of Technology For Geospatial PI Data
Representation
Asset Centric Portal Design
PI System Architecture For High Speed (30 Hz) Data
Batch Centric Analytical System Architecture
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Agenda
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EA Sites
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Happy EA Customer Common Traits

• Purchase to support a step change in use of PI
  software
• Positioned within the company as an initiative
  that required dedicated support (funds staff)
• Organized rollout in a horizontal methodology
• Organized support in a way that matched our
  scalable view
• Centralized EPM CoE Support equivalents
• Had a view of the value to be gained
• Initially
• Over the life of the contract

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Agenda
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Step Change in Value
IncreasedROI
Base ROI
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Managed Services Kudos
The services provided with this enterprise
agreement went well beyond what we are used to
from traditional software vendors. This is a true
partnership
Very much Appreciated!!!  You are going above
and beyond the call of duty and I for one very
much appreciate the effort this takes.
Your staff were knowledgeable, cooperative and
reliable in their statements and commitments. In
short, the team are very pleased with the conduct
and result of the exercise. Let me add that your
responsiveness in terms of the timing of making
staff available was very much appreciated.
I am confident we will come out with a landmark
set of documents that will not only avail
themselves to faster, leaner testing but also be
carried forward for all future sites.
The final document was well written with good rec
ommendations that had captured the overall HA
requirements/design. All are well in scope.
Thanks again for the effort and the professional
services rendered.
I wanted to thank you . they DID help me a lot
in my steering committee presentation on Friday.
It allowed me to demonstrate that we get good
value indeed out of our CoE partnership with
OSIsoft!
And many more
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Thank You!