Overview of Managed Services

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• Overview of Managed Services

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FreeSource-IT At-a-Glance

• Experienced management team and support staff
• Reputation for creativity and innovation
• 2000-plus employees with partners
• Focused on service quality Six Sigma, ITIL,
  ISO/QS Registered, ATS Service/Quality Program

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FreeSource-IT Core Services

• On-Site Dispatched Maintenance Support
• Desktops/Laptops
• Servers
• Storage/Tape/Disk
• Asset Management
• IMAC (Installs-Moves-Adds-Changes)
• Help Desk
• Managed Services Software
• Hosting
• Managed Maintenance
• Printer Control and Predictability
• Disaster Recovery/Vaulting/Backup
• Storage
• Email Archiving
• CRM Support

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Technical Capabilities
PCs, Servers, Printers, Network and Handheld
Devices

• 3Com
• Bay Networks
• Calcomp
• Canon
• Cisco
• Dell
• Diconix
• Digital
• Epson
• Genicom
• Hewlett-Packard
• Hitachi
• IBM
• IER

• I/Tech
• Lexmark
• Okidata
• Printronix
• QMS
• Sony
• SUN
• Symbol
• Tektronix
• Texas Instruments
• Toshiba
• Xerox
• Zebra
• And many more

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Service Area
Distribution Centers
Main Sites
Partner Sites
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Certifications and Affiliations

• Cisco Certified Network Associate
• A Certified
• Dell Certified
• Hewlett-Packard Certified
• IBM Certified
• Microsoft Certified Professional
• MCP Internet
• Microsoft Certified Systems Engineer
• Certified Novell Administrator
• Certified Novell Engineer
• Microsoft Office User Specialist certified

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Managed Services Summary

• Continuous 24 x 7 Network Monitoring
• Automated Reports
• Quarterly Business review

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Continuous 24x7 Monitoring

• Continuous Monitoring Provides
• Network and device availability
• Alerts and pre-failure indicators
• Centralized web-based dashboard
• Reports
• Weekly
• Monthly
• Quarterly

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Initial Assessment

• Initial Network Assessment
• Detail Network Audits
• Hardware Software Asset Inventory
• Warranty Tracking
• Weekly, Monthly and Quarterly Reports

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Initial Assessment continued

• Site Hardware Summary Report
• Complete site hardware summary
• Quick overview revealing diversity of the
  equipment onsite
• Identify obsolete hardware that needs to be
  replaced
• Site Security Report
• Comprehensive summary of security patches
  applied to all systems on
• each site
• Complete summary of all MBSA scans performed
  during the reporting
• period
• Summary of work required to improve site
  security
• Site Performance Report
• Detailed summary information on the most heavily
  stressed devices at a site
• Automatically highlights devices that may
  require immediate upgrades (CPU utilization and
  memory consumption)

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Asset Inventory Management

• Asset Inventory Includes
• Network Audit
• Hardware Asset
• Software Assets
• Inventory Warranty Tracking
• Sub-standard Configuration Report

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Network Audit

• Real-time reporting of new assets
• Audits includes anything with an IP
• address, ie
• - Desktops
• - Laptops
• - Servers
• Network devices and network-attached devices
  such as printers, fax / scanners, VoIP phone
• Audits are ran on a predefined schedule

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Hardware Asset Inventory

• Detailed Hardware Inventory
• Warranty Tracking
• Comprehensive Monthly Reports

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Software Assets

• Complete list of all software patches applied to
  each system
• Complete software audits to identify all
  approved and unauthorized software package
• Complete and detailed inventory of all OS
  systems

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Inventory and Warranty Tracking

• Comprehensive Asset Inventory Reports
• - Disaster recovery of mission- critical
  information secure offsite
• - Accounting inventory depreciation
• The Device Attributes Report
• - Up-to-date device warranty information
• This report assures that you do not pay twice for
  hardware maintenance

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Sub-standard Configuration

• Baseline Report identifies configurations that
  will require upgrades
• Asset audits to identify under-performing and
  under-utilized devices
• Understand Plan

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Preventative Maintenance

• Automated Scripting
• Shutdown of workstations (optional)
• - Saves power costs and reduces green house
  gases from excess power emissions
• Cleanup of temporary files
• - Deletes all files in temporary directories

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Monthly Automated Reports

• Executive Summary
• Establishes an overall report status of an
  entire site
• Server Health
• Establish performance baseline and identifies
  areas of improvement
• Work Completed
• Cleared alerts, completed tickets, and executed
  scripts summary information
• Site Performance
• Summary of most heavily stressed devices at a
  site
• Patch Status
• Updated security patches that were applied
• Website Monitoring
• Up-to-date information of website reliability

• The Result
• Understanding where, when and
• how you invest your IT budget will allow
• you to prosper
• Stat 80 of time is spent on maintenance

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Site Health Report
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Server Health

• Establishes a performance baseline that can be
  measured over time
• Quickly and visually identifies any potential
  risks based on performance trends

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Security Reports

• Weekly MBSA reports
• Patch summary
• Back-up software monitoring

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Asset Management Reports

• Detailed and comprehensive reporting of all
  operating systems, network devices, and software
  packages installed

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Performance Reports

• Device performance
• Site performance
• Website performance

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Quarterly Business Review

• High impact reporting
• Including but not limited to
• - site server health
• - security reports
• - asset reports
• - performance reports
• Detailed conversations to meet your business
  objectives
• Goal setting for next 1-2 quarters

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Remote, Phone and Onsite Support

• Your choice of service plans
• Starts with network monitoring
• Add Remote and Phone
• Add Onsite
• Or let us design a Custom Plan based on your needs

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Vendor Management

• Manage all Vendor Relationships
• Phone, Internet Service and Providers
• All Voice or Data Network-Connected Equipment
• Phone Systems
• Faxes
• Scanners
• Copiers
• Proprietary Software Applications

One call and we manage all repairs or changes
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Enhanced Services

• 24 x 7 x 365 Monitoring
• Real time Asset Data Collection
• Automated Service
• Automated Monthly Reporting
• Detailed Quarterly Business Reviews
• Remote, Phone, and Onsite Service
• Vendor Management

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Contact us

• Owner/ Systems Engineer
• Steve Haley
• Office - 866-561-0352
• shaley_at_freesource-it.net