VMA Global Voice Mail Service Demonstration Summary

1
VMAGlobal Voice Mail ServiceDemonstration
(Summary)

• VMA Fall MeetingSept. 24, 1998Athens, Greece

Coordinator Bern Elliot Elliot
Communications 1-215-985-2292 Elliot_at_ACM.org
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VMA Global Voice Mail Service Trial
Goal Introduce a "Global Voice Mail Service.

• Demonstration of Service Athens 9/98. (done)
• Alcatel, Brite, Comverse, Glenayre, Lucent,
  NorTel, Unifi.
• Trial of service Helsinki 4/99. (preparation
  stage)
• Alcatel, Brite, Comverse, Glenayre, Lucent,
  NorTel, Siemens, Tecnomen, UNIFI, Unisys.
• Service introduction Geneva 10/99. (planning
  stage)
• Belgacom, British Telecom, Deutsche Telekom, FCR,
  France Telecom/CNET, Italcable, Mercury, Panafon,
  Pannon, Portugal Telecom, PTT Telecom, B.V.,
  Saritel, Swisscom, Telecom Ireland, TeleDanmark,
  Telefonica, Teleo, Voiceq, Westel.

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The Acropolis
4
Ancient Baths
5
Dimitris
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Demonstration Characters Messages
List
Olive Distributor 1
11
5
All-in-one Service
Olive Distributor 2
3
1/9
6
Georgios
7
Senator Needs Olives
Olive Distributor 3
8
2/4
10
Hermes God of Messaging
Dimitris
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Demonstration Companies Continents
Nortel Galway, Ireland - Toronto, CA
UnifiBoston, USA
11
5
All-in-one Service
ComverseTel Aviv, Israel
3
1/9
6
BriteManchester, UK
7
Glenayre Atlanta, USA
AlcatelParis, France
8
2/4
10
Lucent/ Athens, Greece-NY USA
LucentTexas, USA
8
Hermes
Greek God of Messaging
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VMA Demonstration as example of GVMS
List Directory Services
Olive Growers Private network
Public Internet
Privat Network
Privat Network
Olive Distributor 3
Olive Distributor 1
Olive Distributor 2
Athenian Stephanos and Georgios
Dimitris
Hermes
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Demonstration Company Roles in a GVMS
Unifi and Lucent
Public Internet
Lucent ONS
Private Network
NSP - A Voicemail Alcatel
NSP - B Voicemail Comverse
Corporate Voicemail Nortel
Brite and Glenayre
Lucent Voicemail
Lucent PC
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Message Distance Traveled in Demo
1/9
3
8
2/4
7
6
5
10
63,709 Kilometers or 39,500 Miles
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Voice Mail Network Features

• Core messaging features
• Create message. Send, reply, forward.
• Enhanced messaging service features
• Network wide distribution lists
• Message filtering services, such as
  auto-forwarding, blocking, message return
  confirmations. Often use a profile set up by
  user.
• SMS and paging alerts.

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Voice Mail Network Features

• Enhanced messaging service features
• Shared directories
• between corporations, between divisions and
  branch offices, between service providers,
  network operators or PTTs.
• Transcoding services.
• Fax holding and forwarding services.
• Billing and provisioning services.
• Integration of voice and fax with other unified
  messaging features.

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Network Features Demonstrated

• Create, forward, reply messages.
• Internet Private Intranets
• Corporate and SP platforms.
• Land-line Wireless platforms access.
• Enhanced services for global lists, all-in-one
  mail boxes, directories.
• Unified Messaging Multiple Devices.

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Key demonstration messages

• All vendors working together to get a global
  network operating in 1999.
• Represents significant direct and indirect
  business opportunities for Network Service
  Providers and for corporations.
• Major NSPs plan to have service in 99, starting
  w/trial next spring in Helsinki and with a system
  operating in the Fall of 1999.
• Interoperate with major (Fortune 100) corporate
  voice mail networks.

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Panelists
Philip Kelly, Alcatel Bob Price, Brite Eli
Jacobi, Comverse Chris Wyles, Glenayre Carl
Schoeneberger, Lucent Glenn Parsons, Nortel
David Peek, Unifi Bern Elliot, EC Paul Finnigan,
PFUSA
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Bridge/Technical

• Alcatel, Vincent Gateau
• Brite, Joe Carter
• Comverse, Orly Rapaport
• Comverse, Stephane Dahan
• Glenayre, Hugh Hedrick
• Glenayre, Jon Plotki

Lucent, Greg Vaudreuil Lucent, Scott
Rigby Nortel, Alan O'Hara Nortel, Glenn
Parsons Nortel, Sean Holohan Nortel, Shane O'Neill
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EMA VPIM User Trials

• Overview
• Issues for users
• Trials Scenarios Questionnaire
• VPIM Federation

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Trials Process Goals

• Participants
• Enterprise Trials
• Service Trials
• Enhanced service providers, others?
• Phase I - use VPIM in field settings.
• Basic share of info between users.
• Questionnaire for each scenario.
• Identify and address kinks in links.
• Phase II - support wider scale deployment

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General issues for users

• Management buy in and ongoing participation.
• What is involved in participation?
• Most will start with internal trials.
• Locating appropriate partners outside of own
  organization (e.g. trading partners, suppliers,
  etc.
• Traffic volume must be low initially for
  inter-company messaging initially.
• Availability of implementations (e.g. Lucent
  Intuity Interchange).

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Scenarios

• Messaging within company sites
• Messaging between companies (partners, suppliers,
  service providers)
• Between landline - wireless.
• Between residential - business.
• Across international boundaries.
• Desktop and other non-telephone devices or
  clients.
• Using message assistance services. E.g.
  directories, network services, gateway services.

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Trials Questionnaire

• 20 questions per scenario relate to
  understanding voice network issues in this area.
• 5 for the company Company profile, industry
  segment (only non-proprietary information).
• 5 for network environment gateway, firewall
  issues, network type, traffic.
• 5 for platform(s) vendors, models, versions,
  connectivity method, special considerations,
  issues.

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VPIM Federation

• Federation the act of uniting in a league esp
  the forming of a single sovereign power by the
  uniting of separate states, provinces, or
  colonies so that each retains the management of
  its own local affairs. (Websters)
• Aka User Agreements, User Alliance, User
  Group.
• Traffic volume content agreement (e.g. SPAM)
• VPIM (and other) standards conformance agreement
• Service quality and ethics level agreement
• Administrator checklist (guidelines)
• Directory
• w/list of members where authorized directories
  are.Directory facilitates partner links, reduces
  unwanted traffic.

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VPIM Next...

• A Modest Proposal for Desktop and Unified
  Messaging

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Goals and Scope

• VPIM next has two goals
• Better suited to desktop use
• Support of unified messaging
• Dont impede adoption of V2

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More friendly to desktops

• Support of an encoding and packaging playable on
  deployed plain vanilia email clients, PC, Mac,
  Unix
• Support of native audio encodings
• Support of available packaging formats

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unified is a fightn word

• Multimedia messaging is too broad. VPIM next
  focuses on
• Collection of mono-media message types
  includingfax, voice, and textual email.
• Need to support forwarding one message type with
  another
• Need to support arbitrary attachments to voice

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Codec Selection Criteria

• Low complexity decodingAlso some with low
  complexity encoding
• Free license decoding
• Small total number of codecsWith broad selection
  and no two in same class.Some or most
  stream-able over 14.4 modems
• Availability on most platforms
• Source code availability.
• Sound quality within class.

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Codec Options

• Encoding Complexity MOS Rate
• G.711(MuLaw/Alaw) lt1 4.23 64
• 723.1 40 3.8 8.3(VoIP codec)
• 726 10 3.83 32(ADPCM)
• GSM 20MIPS ? 13.3(Microsoft format)
• Ultra-compression ? ? ?
• Complexity is MIPs or of Pentium 100 CPU

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V2-V3 Interaction Rules

• Capabilities determination
• Check box in client
• Flag in message
• VPIMaddress
• Directory attribute or LDAP.
• Other
• Rules
• Originator Use capabilities determination to
  decide V2 or V3.
• Recipient Use discard rules (and alert
  destination of discards.
• Recipient if cant handle V3 returnThe
  originator then re-codes into V2
• Originator saves information to avoid future
  double sends.