KeySpan Energy Damage Prevention Initiatives

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KeySpan EnergyDamage Prevention Initiatives

• May, 2, 2006

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Protection of Underground Facilities A Shared
Responsibility It's The Law!

• Excavator Manual
• State of New York Department of Public Service
  Rules Book
• NE has a Regional Excavator Manual and Multiple
  State Laws

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EXCAVATOR

• Calls the One-Call Center

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CALL CENTER
FACILITY OPERATOR

• Creates Markout Request

• Provides Positive Response

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The System Only Works When the Excavator, Call
Center and Facility Operator ALL COMMUNICATE.
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Excavators Process For A Safe Worksite

• Call Before You Dig
• Wait The Required Time
• Confirm Utility Response
• Respect The Marks
• Dig With Care

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Failure to Properly Excavate Leads to

• Unsafe Work Sites
• Emergency Response
• Increased Liability
• Negative Product Image
• Loss of Productivity
• Claims Activities
• Litigation
• Regulatory Barriers

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Regulatory Metrics Negatively Affected

• Damage Ratio
• Emergency Response Performance
• Unscheduled Customer Interruption Performance
• Citations and Fines
• Rate Case Thresholds

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KeySpan is Proactive in Damage Prevention

• The TIPS Program
• Our Workforce Is On Watch

• Improved Signage

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Critical Facilities Process

• All markout requests are researched for possible
  conflict with KeySpan Facilities
• Yard/Locator responds appropriately
• KeySpan alerts Excavator to presence of Critical
  Facility

• Review and Prioritize by Threat Potential
  (Proximity to Facility, Type of Work, Excavators
  History)
• Assign Inspector
• Contact Excavator (Phone and/or Site Visit)
• Provide Instructions to Excavator and Monitor
  Compliance

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Monitor Critical Facilities

• 8 Day Patrol Cycle
• Identify Suspicious Locations
• Perform Direct Assessment (DA)
• Expose Facility Where Possible Damage is Indicated

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Quality Assessment/Quality Control

• Review Incidents for Lessons Learned
• Perform Continuous Quality Audits of Company and
  Company Contractor Personnel

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Engaged Local Supervisors

• Monthly Meetings with Damage Prevention.
• Representatives from each yard are on extended
  Damage Prevention Team.
• Involved Supervisors from Maintain, Customer
  Service and Construction.
• Responsible to Review Damages, Track Problem
  Excavators and Suggest Plans to Avoid Further
  Damages.

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Benefits

• Local Ownership of Facilities.
• More Knowledgeable Investigations.
• Quicker Identification of Problem
  Excavators/Locations.
• Immediate Follow-Up Visits by One-Call Field
  Representatives.
• Regulators Given an Updated List of No-Call
  Violators.

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11 Increase in Request Volume
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28 Decrease in Damages2000-2004
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The KeySpan Damage Ratio Has Improved 45
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KeySpan Mismarks Decreased by 24
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Damage Prevention Strives for Continuous
Improvement
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Keys To Success

• Created an Enterprise-Wide Damage Prevention
  Process Team
• Implemented Organizational Changes
• Provide Damage Prevention Awareness and Education
• Actively Engaged with Third Party Excavators
• Conducted Procedural Reviews and Enhancements

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Keys To Success

• Improved Performance of Locators
• Training
• Equipment
• Metrics
• Quality Audits
• Declared War on Top Offenders
• Damage Dollars Number of Incidents
• Aggressive Cost Recovery
• Engaged Regulatory Agencies in Increased
  Enforcement

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Keys To Success

• Upgrade Tracer wire and attach Anode for better
  signal strength
• Require Post-Installation testing of Tracer Wire
  and markout of Facilities
• Implemented New Data Enhanced Mapping System
• Identified Critical Mains
• Review and Update SOPs

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Keys To Success

• Advertise the One-Call Center
• Education of Excavators
• Distribute the New English and Spanish Excavator
  Manuals, Containing PA 1162 Information
• Encourage Municipalities to Require a Valid
  One-Call Request as a Permit Stipulation- Fine
  for Violations
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OUTTA MY WAY!!!
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KeySpan Damage Team Contacts

• Phil Echevarrio 631-348-6115
• Ernie Grasso 781-466-5255
• Rob Terjesen 516-545-4435
• Dan McGarry 516-545-5982
• Bob Osman 718-963-5673
• Eric Zweier 516-545-4437